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What Alaska Airlines Did When My Account Was Hacked – Live and Let's Fly

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What Alaska Airlines Did When My Account Was Hacked – Live and Let's Fly


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My Alaska Airlines Mileage Plan account was compromised, but when I contacted the airline to correct it, I was shocked by the response. 


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I’ve Been Saving Them For Years

Alaska Airlines’ Mileage Plan is an incredibly lucrative loyalty program for a few reasons. First, they partner for earning and redeeming with (11) carriers from a combination of Skyteam, Star Alliance, and independent carriers. That’s in addition to (soon) 15 oneworld Alliance members. Second, its redemption rates are below many peers.

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While I could credit American flights (now) to Alaska Airlines that hasn’t always been the case,  and there are few opportunities to fly the carrier directly from Pittsburgh.

However, over the years I have accrued miles in the program and amassed enough to make a valuable redemption. It’s been around 5-6 years that I started accruing through various random partner flights that made sense to credit to the carrier and transactions. I have a need, a one-way from Europe to the United States that I would like to redeem in business class for three people and an infant. I found the space but then I noticed a problem.

Devastation

Rather than more than 171,000 Mileage Plan miles, my balance showed at just 1,627. My heart sank, I panicked. It was more than just the fact that I couldn’t make my redemption and lost out on thousands, perhaps nearly as much as $10,000 in value if I were to buy the one-way tickets in cash. It felt like someone had been in my home, had gone through my things, and left most of it as they found it, but took this one thing of value and importance.

There are a few quirks about Mileage Plan’s site and one of them is that recent activity doesn’t show anything as a default older than three months. To see more activity, one must select “Filters Applied” and even then, it categorizes earnings first by method (five choices) before a second section offers three, six, 12 and 24 months.

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alaska airlines mileage plan fraud hacked redemptions

Selecting 24 months revealed that whoever compromised my account booked high end Qatar Airways flights beginning in May of last year. Another significant redemption was made in December. It’s absolutely true that I have not checked this account frequently enough to notice. It’s also true that while I have Award Wallet, I haven’t paid attention and haven’t checked that in some time.

Shame on me.

Something else to consider is that my password still worked. Whoever compromised my account didn’t change my password at all so logging in for my redemption, I was none the wiser and it didn’t set off any alarm bells.

Quick, But Incomplete Resolution

Mileage Plan’s service center for matters of this nature (800-654-5669) is open 7 AM – 7 PM – no time zone or days of the week provided in my communication with the airline. My call was answered by Yolanda and admittedly, she was excellent. One point of concern was that I couldn’t recall my prior address off the top of my head and I had to look it up, but she was fine with this as I had verified the rest of my information but from a social engineering aspect, it felt like my honest recollection issue should have flagged it further for her.

She asked me to send a copy of my ID (passport or driver’s license) to their email address for this purpose. I did so and she verified my information further.

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Within ten minutes, all of the stolen miles had been returned to my account, my email address I sent my ID from was my new address and all was well with the world again. I also added a redemption PIN.

But it wasn’t. I gave it about ten minutes for the changes to take hold, the miles appeared in my balance and I needed to tighten up my security and change my password. I couldn’t quickly find a way to determine the email address, phone, or even physical address I have on file with Alaska. However, when I went to reset my password, there it was. The email address and phone number that the perpetrators had changed were still there and hadn’t been updated to my phone number (provided on the call) nor the email (I sent my ID from.)

alaska airlines mileage plan fraud hacker details

As such, I couldn’t change my password online, it would just alert the thieves that I was doing so. I had to again call in, authorize myself in, and have it changed over the phone.

By not changing it as agreed, I could have flagged that the miles had been replaced, that I was aware of the security issue and suggested to those that hacked, engineered, or otherwise compromised my account that they book something from the replacement miles right away.

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Satisfied Customer

In the end, I am impressed by a few things. While Yolanda didn’t get the email and phone number updated as I had expected, she was really kind, helpful, and patient. And while Alaska Airlines might need to brush up some security protocols, they did the right thing in empowering agents to rectify problems like this without involving a manager, or extensive documentation process.

I remain concerned that I didn’t receive an email from Alaska saying that my details (email and phone number) had been changed initially. Those would have caused me to jump in and alert them of the compromise before any miles were redeemed in the first place and secure my account.

However, in the end, the miles were replaced by a friendly rep capable of solving my problem right away. It’s hard to get mad about that.

Conclusion

It could have been far worse. I could have faced a lengthy process to prove my identity. I had already thought about how Alaska could verify it wasn’t me from the IP address used to purchase the tickets, to unusual travel patterns; we could have looked at when the email address was changed in relation to the first redemption. It’s possible that Alaska would have viewed the transactions as too old to credit back and done nothing at all. But in the end, the airline spared me from any of that. The value from the program remains exceedingly valuable and if anything, it encouraged me to check my accounts more often, update my security, and probably double down on Alaska Airlines in the future. It’s easy to look like a great airline when everything is going right, but when there are challenges like this one, they made it easy to resolve and rose to the occasion.

What do you think? Have you had your account compromised? How was your experience? 

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Opinion: Life lessons learned from mushing and old-time Alaska

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Opinion: Life lessons learned from mushing and old-time Alaska


A steel arch commemorating sled dog racing was installed over Fourth Avenue in downtown Anchorage in November 2025. (Marc Lester / ADN)

This is the beginning of the Iditarod spring, signaled by the burst of sun and what used to be the long wait for dog teams to pass under the arch in Nome, the finish line a thousand miles away from Anchorage. For old-timers, it’s the story of the way Alaska used to be. What once was a 30-day wait has become about 10 days for winners to celebrate and the rest of us to shout, “Well done.”

My story is about family that welcomed immigrants from all over the world to be among the last groups of Indigenous people in the country, a life of taking good care of dog teams, and of parents who taught their children how to live in a wild, rugged frontier.

I came to be in a different age, a time of dog teams that ruled the trails to mining camps and where the salmon ran strongest — before the introduction of the snowmachine that revolutionized rural and Native Alaska.

For the Blatchford family, it is a recognition that some things will always stay the same and everything else changes. All four of my grandparents were noncitizens. My mother Lena’s parents of Elim were Alaska Natives, as was my dad Ernie’s mother, Mae, of Shishmaref. The name Blatchford comes from his father, the Englishman who was born in Cornwall and arrived in Nome during the gold rush. His brother, William, was one of the early immigrants, and by 1899 there was a creek just outside Nome named after him. He discovered gold. My grandfather, Percy, found gold, too, but it was a different kind of wealth, a finding that he had found home and never left.

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I was born in Nome, delivered by an Iñupiaq Eskimo midwife in a one-room cabin where the frozen Bering Sea met the treeless tundra’s permafrost. Dad had a dog team. I like to think that the dogs were anxious for me to be born because it was hunting time for Dad to hitch them up and mush out to where the sea mammals, snowshoe hares, ptarmigan and other game thrived in the winter. My earliest memories are of dogs; all of them working as a team to bring home the game so we could have a fine meal cooked by Lena. In the Arctic, dogs were essential for family survival. If you didn’t hunt, you didn’t eat.

There are several memories that remain strong. I suppose I can call them lessons of the Arctic.

The first is to take care of the dogs and treat them well. Dog lovers all over the world know very well that a dog, whatever the breed, is loyal and will die to protect the one who feeds and pets it. If you don’t feed a husky, it won’t pull, and it could mean a long time before the family eats. When a dog team is hungry, it will race back home to be fed a healthy meal. Mother Lena must have been a great cook because Dad said the dog team always raced back to the edge of Nome, where Lena was waiting beside the propane stove. For Mike, Tom and me, our job was to take the rifle, shotgun and .22 into the cabin to be cleaned and oiled. Once that was quickly done, we unhitched the dogs and then fed the team.

All three of us boys had special responsibilities to Tim, Buttons and Girlie. Tim, the lead dog, was brother Mike’s pet; Tom had Buttons, and I had Girlie. We made sure they were healthy and well cared for. Dad would often comment that “Papa,” our grandfather Percy, the Englishman, took good care of his dog teams, being kind to the dogs and feeding them. Dad was the oldest of a large family that lived in Teller and later Nome.

“Papa” Percy was a prospector, fox farmer and a contestant in the All-Alaska Sweepstakes, the dog team race from Nome to the mining camp of Candle, a 400-mile race. He didn’t win, but he finished well, very well. The stories of the Sweepstakes have remained with the family for over a century. At a memorial service in Palmer for “Doc” Blatchford, Aunt Marge, without a question or a prompt, said that Papa took good care of his dogs.

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Percy Blatchford was a legend in the Alaska Territory. As a teacher of Alaska newspapers, I would find headlines similar to one in the Fairbanks Daily News-Miner that blazed on the front page: “Blatchford Wins Solomon Derby.” There was even a story in The New York Times.

There’s probably no other sport in Alaska that brought Alaskans together like dog mushing. When old-timers would visit over strong coffee, dogs and dog team racing would come up. In the territory, there were few high schools and fewer gymnasiums, so the only team sport was dog mushing. It was something to talk about that was unique to Alaskans.

I used to travel in rural Alaska quite a bit. In the smaller communities, I would see the teams and would wonder how long they would power the engines that brought the mail and the foodstuffs down and up the trails. When I think of dog teaming, I think of the Iditarod and wonder, and then come to know, what the strength of the story would mean for bringing generations together from Papa Blatchford to his eldest son Ernie and to the fourth generation of Blatchfords in Alaska.

There are times when I think that old-time Alaska is gone. But then my faith and confidence in the old-time spirit are ignited when I see what others in the Lower 48 see. When I was walking in downtown Philadelphia, I looked up and saw on an ancient federal building a stamped concrete sculpture of a dog musher leaning into a blizzard. Such is the way I think of the Iditarod and the lessons I learned growing up with the dog team, preserved in my memories.

Edgar Blatchford is former mayor of Seward, Mile 0 of the Iditarod Trail.

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These lines are adding Alaska cruises. Is your favorite on the list?

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These lines are adding Alaska cruises. Is your favorite on the list?



New Alaska voyages debut in 2026 as lines like MSC Cruises and Virgin Voyages expand into the booming market.

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Travelers will have new ways to see Alaska this year.

A number of cruise lines are launching sailings to the Last Frontier in 2026, from luxury to large family-friendly and adults-only ships. About 65% of people visiting the state during the summer do so by cruise ship, according to Cruise Lines International Association Alaska, and demand is high.

“I think Alaska is always very popular, but we’re seeing that ships are selling out way quicker than they used to,” Joanna Kuther, a travel agent and owner of Port Side Travel Consultants, told USA TODAY. 

With new inventory opening up this season, here’s what travelers should know about Alaska cruises.

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Which cruise lines are adding Alaska sailings?

  • MSC Cruises will launch its first-ever Alaska sailings aboard MSC Poesia on May 11. The ship will be fresh from dry dock to add enhancements, including the line’s luxe ship-within-a-ship concept, the MSC Yacht Club.
  • Virgin Voyages’ newest ship, Brilliant Lady, will operate the company’s inaugural Alaska cruises. The adults-only cruise line will set sail there starting on May 21.
  • The Ritz-Carlton Yacht Collection will debut its first Alaska cruises this year on its Luminara vessel. The first of those sailings will depart on May 28.

Those join other operators like Holland America Line, Princess Cruises, American Cruise Lines, Norwegian Cruise Line, Royal Caribbean International, Disney Cruise Line, Celebrity Cruises and more.

What are the draws of Alaska cruises?

Glaciers are a major attraction for visitors. “One of the major (draws) is Glacier Bay,” said Kuther. “…And then the other one is definitely the wildlife.”

That includes bears, whales, moose and salmon. In addition to its many natural wonders, the state is also a cultural destination where visitors can learn about its Native peoples.

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When is the best time to take an Alaska cruise?

That depends what you’re looking for. The Alaska cruise season generally runs from April through October, and Kuther said visitors will tend to see more wildlife between the end of June through August.

“That’s super peak season,” she said. “That’s also where you’re going to have more families, more crowds.” Some locals have also said those crowds are putting a strain on the very environment tourists are there to see.

Travelers may find less packed ships and ports by visiting earlier or later in the season – and there are other perks. If passengers go in May “it’s still a little bit snowy, so your scenery is going to be really cool,” Kuther said. Travelers visiting in September or October, meanwhile, could have a better shot at seeing the northern lights.

Where do ships usually sail?

The most popular itinerary is the Inside Passage, according to Kuther. That often sails round-trip from Seattle or Vancouver with stops such as Juneau, Skagway and Ketchikan. “People will go back to Alaska and do different routes,” she said. “This is a very good way to start.” 

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Other options include one-way cruises between Vancouver or Seattle and Anchorage. Travelers can also take cruisetours that combine sailings with land-based exploration, including train rides and tours of Denali National Park and Preserve.

Tips for Alaska cruises

  • Book early: Alaska itineraries sell out quickly, and so do shore excursions. Unique offerings like helicopter tours and dog sledding are popular, and there are only so many spots.
  • Consider a balcony cabin: This is “almost a must” in Kuther’s opinion. Crew members may make announcements about whales or other sightings near the ship, and guests with their own private viewing spot won’t have to race out on deck.
  • Pack carefully: “Packing is an art when it comes to Alaska,” Kuther said. “It really is, because you need so many things.” Her top three picks are bug spray, layers of clothing for the fluctuating temperatures and a waterproof jacket in case of rain.

Nathan Diller is a consumer travel reporter for USA TODAY based in Nashville. You can reach him at ndiller@usatoday.com.



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Alaska lawmakers push Trump administration to waive $100k visa fee for international teachers

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Alaska lawmakers push Trump administration to waive 0k visa fee for international teachers


Some Alaska school districts say they can’t afford to hire and retain international teachers after the Trump administration hiked fees for highly skilled worker visas.  Alaska school districts have increasingly hired international teachers through the H-1B program amid an ongoing teacher shortage. Until last September, the annual fee for such visas was $5,000 per person. […]



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