Union Station increases security after pandemic decline

Union Station has beefed up safety with extra patrols and a cadre of burgundy-jacket-clad passenger “ambassadors” meant to function an additional set of eyes.

Why it issues: The steps are a part of an effort to spruce up the entrance door to D.C., which has misplaced shops and seen crime rise.

What’s taking place: There’s a brand new regime on the helm. Matt Barry, a former government at Tysons Nook Middle, not too long ago grew to become Union Station’s new basic supervisor. He sees his high job as enhancing customer support and bringing extra occasions to utilize the historic area.

Zoom in: The brand new ambassadors are modeled after packages in different transit hubs. They assist direct passengers within the nice corridor and join with safety when points come up.

“They’re a part of our safety program … however they’re a softer contact on the ground as a customer support,” Barry tells Axios.

👀 In the meantime, safety employees is working 85% extra hours since August, Barry provides.

The massive image: Foot visitors at Union Station hasn’t hit pre-pandemic ranges, however it’s growing — up 177% final 12 months in comparison with 2021, Barry says.

What’s subsequent: On the retail entrance, Elevating Cane’s Rooster Fingers is opening quickly, and three eating places (Dunkin’ Donuts, Wendy’s, and Jersey Mike’s) not too long ago reopened after closing for a part of the pandemic.