Restaurant employees cope with rising tide of abusive customers

SAN FRANCISCO (KPIX) — Safety video captured a buyer behaving badly — mistreating a restaurant employee over an order of French fries at Stonestown Mall in San Francisco.

This new instance of hostile prospects abusing workers has attracted consideration on social media.

Umai Savory Scorching Canines proprietor Dat Thieu supplied video exhibiting a buyer demanding to talk to a supervisor.

Seconds later, she grows inpatient and begins throwing no matter she will be able to seize onto the counter, together with hand sanitizer.

Thieu stated his worker unintentionally rang the shopper up for chili cheese fries as an alternative of normal cheese fries — a distinction of 25 cents.  

After getting a refund for the fries and one other merchandise, the shopper got here again. 

This time, she threw her drink on the cashier, cursed at her and yelled “sorry not sorry” on her manner out. 

“I do not assume folks understand how exhausting it’s to do customer support at a restaurant. I’ve had our workers get yelled at, get referred to as names. For no matter purpose I seen that the staff which have English as a second language, they get picked on much more,” Thieu stated.

“We requested her to placed on a masks and he or she refused,” stated Andrew Lam of Umai Savory Scorching Canines.

Thieu says he opened his Stonestown location simply six weeks in the past.

“It is exhausting, it is exhausting. I’ve had days the place I get up and a few days I do not even know if we’re going to have the ability to open some days, as a result of, once more, it is actually exhausting to seek out employees,” Thieu stated. “Most days we’re working simply to interrupt even or simply to take slightly loss.” 

He described this worker as hardworking. She works at evening as a DoorDash supply particular person.

Thieu is just not positive whether or not she’ll return to work at Umai.

This isn’t the primary time Thieu says his workers have handled indignant or irrational prospects. 

And, final 12 months, KPIX reported on a buyer who spat at a cashier on the Umai Savory Scorching Canines location in San Jose.