Marriott gives guest’s luggage worth over $8K to alleged thief, only required to pay $500 in damages

SAN FRANCISCO — The investigative crew at our sister station KGO is trying into what attorneys argue is a loophole within the regulation that permits motels throughout California to keep away from paying precise damages to visitors.

Think about you booked a resort, however the resort by chance gave all of your stuff away to an alleged felony with out checking for any legitimate ID. It occurred in San Francisco to Bob Sabouni.

In line with the courtroom judgment, Sabouni misplaced $8,390.88 of his belongings. He sued the San Francisco Marriott Marquis and gained. In a shock transfer, Marriott efficiently appealed the case. However, the state superior courtroom choose overseeing the case dominated that it was finished so unfairly.

This is the way it occurred.

Bob’s story

What was purported to be a post-lockdown summer season getaway to San Francisco changed into a authorized nightmare for Bob Sabouni.

In June 2021, Sabouni and his buddies checked into the San Francisco Marriott Marquis earlier than heading to a Giants recreation. Sabouni mentioned his room wasn’t prepared, so the resort provided to carry his luggage.

“Then we went onto the sport and we had a good time. Giants gained!” Sabouni mentioned.

Later that night time, Sabouni got here again to a giant loss.

SEE ALSO: Fencing operation video exhibits what occurs after automotive break-ins

“Everybody’s stuff was there, besides mine,” he mentioned.

Sabouni mentioned his baggage — which included a Briggs & Riley rollaway bag, a Tumi leather-based backpack, an iPad Professional, a MacBook Professional, a 4TB onerous drive together with his social safety quantity and 7 years of tax paperwork — was nowhere to be discovered.

“The subsequent morning I spoke to the supervisor who mentioned they have been trying into it and came upon they’d given my stuff to any person else,” Sabouni mentioned.

In line with the courtroom judgment, resort surveillance footage exhibits a person strolling into the Marriott later that afternoon, claiming he checked his bag however misplaced his declare examine.

“Remarkably, the Marriott let the man stroll into the again room. He pointed at my luggage and mentioned these are mine … The man mentioned, ‘Is there any means you possibly can show it? Do you’ve gotten tickets? Do you’ve gotten ID?’ And the man mentioned, ‘I’ve none of that,’ however simply talked about there’s a pc in that bag.” Sabouni mentioned.

“Positive sufficient, there was, and so they simply handed my stuff over,” he added.

Sabouni mentioned within the weeks that adopted, the resort was unwilling to compensate him for his losses until he offered receipts for each merchandise. Pissed off with the method, Sabouni later sued Marriott in small claims courtroom and gained.

“The choose awarded us $5,000, which was nowhere close to the just about $9,000 that I would misplaced, however I used to be glad,” Sabouni mentioned.

The story, nevertheless, does not finish there.

Authorized battle

Marriott then appealed the case on the grounds of a regulation enacted in 1872 — also called the Inn Keeper’s statute — that limits a resort’s legal responsibility for visitors’ belongings to $1,000. Marriott gained the enchantment, however not pretty, in accordance with San Francisco Superior Courtroom Decide Jeffrey Ross. He wrote:

“This is among the uncommon situations the place the regulation doesn’t permit the courtroom to realize the equitable end result.”

In line with the courtroom judgment, Ross highlighted the actual fact the regulation is outdated, saying partly this statute “has not been revised to accord with the present worth of bags, clothes, and most notably pc tools and its knowledge.”

“Costs have gone up enormously since this regulation was first enacted,” mentioned Jim Wilcox, an economics professor at UC Berkeley’s College of Enterprise.

Wilcox mentioned costs of products and companies have multiplied by 20 to 25 since this regulation was first enacted in 1872. But, in 2022, motels in California are accountable for gadgets as much as $1,000 — at most.

“In comparison with when the regulation was first enacted, $1,000 then can be the equal, in actual buying energy phrases, [to] a ceiling of about $25,000,” Wilcox mentioned.

Ross wrote within the courtroom judgment: “One would possibly count on Marriott to acknowledge the aberration and within the curiosity of buyer relations, to pay the judgment. As an alternative, Marriot appealed.”

KGO reached out to the Marriott for an on-camera interview, however resort administration declined to talk or remark.

Sabouni valued his stolen gadgets to be price almost $8,400. However in accordance with Marriott’s trial temporary, the resort was solely legally accountable for $500, attributable to this statute.

“It must modernize with the instances. Whereas the bodily pc is perhaps price ‘x’ {dollars}, what’s on there may be price much more,” mentioned Relani Belous, founding father of the Belous Legislation Agency. “You have got an trade that has a get-out-of-jail-free card.”

The Inn Keeper’s Statute hasn’t been amended in 42 years, leaving shoppers like Sabouni paying the worth.

“For me, it is a matter of holding them accountable for the security of consumers and never giving them this defend,” Sabouni mentioned.

After the enchantment, the courtroom ordered Marriott to pay Sabouni $1,553 for a mistake made by its personal workers. In the meantime, Sabouni advised KGO that accounting for his losses, he is spent nicely over $10,000 making an attempt to combat this case.

The query now: Is it time for the regulation to vary?