Former 18F chief of staff to lead San Francisco’s digital services – StateScoop

San Francisco officers introduced final Friday that Cyd Harrell, a user-experience advisor and former senior chief at 18F, the federal digital providers company, would be the metropolis’s new chief digital providers officer.

Within the function, Harrell will lead the five-year-old San Francisco Digital Companies company, which works with different metropolis departments to make their providers extra simply accessible on-line.

Harrell has spent the previous 4 years as a UX advisor, primarily to California’s civil courtroom system, with a deal with enhancing accessibility for individuals who can not afford authorized illustration. Beforehand, she spent two years with 18F, together with 11 months because the federal company’s chief of employees.

Earlier stops in her profession embrace the civic-tech nonprofit Code for America and an eight-year stint with Charles Schwab, the place she labored on the funding agency’s on-line merchandise.

“Cyd’s wealth of expertise in authorities know-how and user-centered design will assist us strengthen and rework how we join providers on to individuals,” San Francisco Metropolis Administrator Carmen Chu mentioned.

Harrell succeeds Carrie Bishop, San Francisco’s first digital providers chief, who stepped down final month after 5 years, throughout which she constructed up a 50-person group. Over the previous two years, San Francisco Digital Companies designed greater than 250 net pages associated to COVID-19, with greater than 1 million month-to-month customers flocking to the town’s web site in the hunt for details about the pandemic. Bishop informed StateScoop earlier this 12 months that enterprise providers designed in response to the coronavirus helped greater than 2,500 outlets and eating places hold their doorways open.

“San Francisco deserves public digital items that attain the very best degree of high quality and that open up extra methods for all of us to train rights, entry providers, and take part in group,” Harrell mentioned in a press launch.