Hawaii
Maui County files complaint against cell carriers in connection with Aug. 8 wildfire disaster
HONOLULU (HawaiiNewsNow) – Maui County says cell carriers violated federal rules to timely report service outages during the August wildfire disaster.
The county filed a complaint in court Wednesday against Verizon, T-Mobile, Spectrum Mobile, and AT&T.
Leaders say during the emergency they sent at least 14 text messages to the public about evacuations.
Special Section: Maui Wildfire Disaster
But they later found out cell towers across the island, including all 21 towers servicing Lahaina weren’t working and most people never received the texts.
The county claims the carriers’ communication failure impacted the emergency response.
We’ve asked each carrier for a response. Spectrum has declined to comment.
The rest, we are awaiting an reply.
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