Hawaii
Covering the Cost: The cost of consumer fraud, deceptive business practices
In HNN’s new livestream show “Covering the Cost with Annalisa Burgos,” we break down the numbers behind Hawaii’s affordability crisis in candid conversations with financial experts, entrepreneurs and community leaders.
HONOLULU (HawaiiNewsNow) – Coming up on today’s episode at 12:30 p.m. Hawaii time, Annalisa Burgos talks with the state Dept. of Commerce and Consumer Affairs (DCCA) Deputy Director Dean Hazama about the cost of consumer fraud and how residents can protect themselves against deceptive business practices.
“At DCCA, consumer protection is not just enforcement. It’s education, outreach, and prevention,” Hazama said. “Our goal is to ensure that residents, businesses, and especially vulnerable communities have the tools they need to make informed decisions. We believe the best defense against fraud is awareness, access to information, and responsive government services.”
Hazama says the DCCA aims to be proactive, rather than reactive, by focusing on outreach and partnering with community organizations, industry groups, and other state and federal agencies to share consumer protection information.
Topics include:
- Scam prevention and fraud awareness
- Identity theft protection
- Financial literacy
- Disaster-related scams
- Understanding consumer rights under Hawaii law
National Consumer Protection Week is on March 1-7, and DCCA is hosting its annual 21st annual Consumer Protection Fair on March 5 from 11 a.m. – 1:30 p.m. at the Hawaii State Capitol, 4th Floor Lanai.
DCCA divisions and partner agencies will be available to answer questions, including AARP, BBB, FBI, Social Security, IRS, Red Cross, etc. and City and County and other state agencies.
Military service members and their families are also often targeted by scams that specifically exploit their military benefits or relocation situations.
The DCCA Military Consumer Guide is designed to help service members and their families make informed financial decisions, increase their awareness of local laws and available resources, and reduce financial stress during transitions.
“Hawaii is home to approximately 44,000 active duty service members and 5,500 National Guard personnel. Many military families experience frequent relocations, deployments, and permanent changes of station,” Hazama explained.
The DCCA says it’s also undergoing its IT Modernization Initiative, which focuses on accessibility, efficiency, and transparency through a redesigned website with improved navigation tools and eventually an AI-assisted customer support chatbot
Residents can also call a centralized call center at its new dedicated department-wide number: 1-844-808-DCCA (3222).
Hazama says this allows the DCCA to better track inquiries through a case management system and reduce missed or lost calls. Because cases remain active until resolved, it aims to improve accountability and responsiveness.
The DCCA also offers post-storm consumer guidance and insurance support.
“Following the recent high winds and heavy rain, DCCA’s Insurance Division issued a reminder to residents about how to protect their property and navigate the insurance claims process,” Hazama said.
“Natural disasters and severe weather events can create stress and confusion, and unfortunately can also open the door to fraud and misinformation. Our message to residents is simple: act promptly, document thoroughly, and know your rights.”
Remember to:
- Contact your insurance company or agent immediately to report damage.
- Document all damage with clear photos or videos.
- Keep detailed records.
Residents can contact the Insurance Division at 1-844-808-DCCA (3222) or visit the Insurance Division’s website for additional claim-filing tips and recovery resources.
Visit DCCA‘s website cca.hawaii.gov for more information and resources.
Catch “Covering the Cost with Annalisa Burgos” Wednesdays at 12:30 p.m. online, on HNN’s streaming app and anywhere you get your podcasts.
From skyrocketing housing prices to the country’s highest tax burden, Annalisa is covering the cost of aloha in America’s most expensive state and offering practical strategies, policy insights, and honest talk about what it really takes to call Hawaii home.
Copyright 2026 Hawaii News Now. All rights reserved.
Hawaii
The Places Visitors Love Most In Hawaii Just Hit Their Limit
If you’ve driven Hana Highway recently, as we have, tried to wedge your rental car onto the shoulder at Honolua Bay, inched along North Shore behind an hours-long nonstop line of brake lights, or followed a social media pin taking you to Hoopii Falls, Hawaii just put those exact places into specific future plans.
The state updated plans naming specific beaches, roads, trails, and bays where visitor pressure is highest and outlining what officials say could change at each. The first round of these (DMAPs) leaned heavily on broader goals and community meetings. The latest version, however, now lists the individual sites and attaches proposed actions. These are among the most in-demand places people build into their trips, not some policy abstractions.
Before assuming your next trip will look dramatically different, one basic reality is worth noting. The Hawaii Tourism Authority does not manage the roads, trails, bays, or neighborhoods in question, so the counties, DLNR, Hawaiian Home Lands, and private landowners will be needed to carry out most of what has just been described. In almost every case, the first year at least is focused on more studies, coordination, and setting up of what might come next.
Maui: Hana and Honolua finally get specific plans.
Maui’s plan centers squarely on the iconic Hana Highway, with six of the island’s nine site-specific actions targeting that single corridor.
The ideas are relatively straightforward. Paid community stewards at high-traffic stops such as Keanae Peninsula, a first-of-its-kind Hawaii tour guide certification program requiring culturally accurate mo’olelo (storytelling), safety guidance, and place-based knowledge instead of loosely scripted commentary, together with clearer signage identifying safe and legal pullouts while reminding drivers to let residents pass instead of backing up traffic for visitor photo opportunities.
At Bamboo Forest off Hana Highway, the plan addresses repeated trespassing onto private land. There have been 35 rescues there over the past decade, most requiring use of emergency helicopters. The proposal calls for signage clearly indicating no access. But because that land is privately owned, any real restriction there depends on the owner’s full cooperation.
Honolua Bay carries perhaps the boldest concept of all in the statewide package of suggested changes, including a reservation and shuttle system to eliminate illegal roadside parking, a cultural trail staffed by stewards before visitors ever reach the water, and water stewards who will be paddling out to orient snorkel boat passengers. No procurement process has started, and no shuttle contract exists, so the idea remains on paper for now. Kaupo, where a recently paved road has attracted more traffic and complaints, would also get sensor-linked warning signs at blind hills to focus on driving safety.
Big Island: Kealakekua Bay may see closings.
Kealakekua Bay is the main headline site here, as might be expected. The draft introduces the possibility of “rest days” during coral spawning or other sensitive periods, coordinated by the DLNR, when the bay would be closed to visitors. It is still a concept and would require coordination beyond HTA.
At Keaukaha near Hilo, cruise ship impacts drive the conversation ideas, and the community has pushed for a permanent role in shaping how visitor flow is handled around the port. A steward program piloted in 2023 is now being formalized rather than remaining as a short-term experiment.
South Point, or Ka Lae, sits on Hawaiian Home Lands, so the state’s role here is to support the Department of Hawaiian Home Lands’ existing plan rather than create a new one from scratch. Hilo itself is described as needing more visitor activity even as other Big Island sites seek to manage crowding.


Oahu: North Shore, pillboxes, and parking reality.
On Oahu, it’s the iconic North Shore that anchors the plan. Five sequenced actions are listed, but the first year focuses on studies, coordination, and groundwork.
There is no shuttle system scheduled for immediate rollout and no reservation platform ready to launch. During the public webinar, officials said any fees would be site-specific and pointed to the extremely limited parking infrastructure as a major constraint.
Lanikai Pillboxes and Maili Pillbox are cited as trails that have seen steep increases in use due to social media exposure. Lanikai already has daytime parking restrictions on residential streets between 10 am and 4 pm, and Maili has experienced a recent fatality. The plan for Lanikai is to evaluate managed access, while for Maili, it begins with determining who is responsible for the trail and what authority exists in order to manage it.
Downtown Honolulu appears in the draft as a future walkable corridor linking Iolani Palace, Honolulu Hale, and nearby historic sites and shops.
Kauai: this waterfall became a neighborhood fight.
Hoopii Falls in Kapaa has become one of the most tense sites in the statewide plans. What was once a local waterfall became a high-traffic destination after intense social media exposure. The trail crosses private, lease, and state lands and is not formally maintained, and residents have placed rocks and tree stumps at neighborhood access points to slow or block visitor flow. The plan’s near-term focus is to gather more data and bring landowners together to clarify jurisdiction and what can legally be done before any formal access system is devised.
The Kapaa Crawl along Kuhio Highway is listed as a priority, but the proposed response, which is a shuttle and visitor hub concept centered on Coconut Marketplace, has no funding, no operator, and no timeline.
Kokee and Waimea Canyon are also included. Two of four proposed actions are already deferred beyond the first funding year, and the near-term steps focus has moved to installing visitor counters and studying whether a reservation system would be feasible.
What changes on your next trip.
Across all four islands, social media is repeatedly cited as a significant accelerant, turning lesser-known spots into must-see stops almost overnight. And in that regard, there is no end in sight.
There are no additional statewide fees attached to these newly identified sites, no disclosed budgets for even the most ambitious concepts, and HTA does not gain or lose any new enforcement authority through these drafts.
If you are visiting in the coming months, you are unlikely to encounter reservation systems at Honolua Bay, formalized rest-day closures at Kealakekua, shuttles operating on the North Shore, or state-managed access changes at Ho’opi’i. Most of what is described for year one is groundwork.
You can review the full island-by-island drafts here: https://www.hawaiitourismauthority.org/what-we-do/destination-management-action-plans/
Do these plans go far enough or too far at the sites you know best? Get Breaking Hawaii Travel News
Hawaii
Hawaii County Surf Forecast for March 04, 2026 | Big Island Now
Forecast for Big Island Windward and Southeast
| Shores | Tonight | Wednesday | ||
|---|---|---|---|---|
| Surf | Surf | |||
| PM | AM | AM | PM | |
| North Facing | 2-4 | 2-4 | 2-4 | 2-4 |
| East Facing | 3-5 | 4-6 | 4-6 | 5-7 |
| South Facing | 1-3 | 1-3 | 1-3 | 1-3 |
| Weather | Mostly cloudy. Numerous showers. | ||||||
|---|---|---|---|---|---|---|---|
| Low Temperature | In the upper 60s. | ||||||
| Winds | East winds 5 to 10 mph. | ||||||
|
|||||||
| Weather | Partly sunny. Numerous showers. | |||||
|---|---|---|---|---|---|---|
| High Temperature | In the upper 70s. | |||||
| Winds | East winds 10 to 15 mph. | |||||
|
||||||
| Sunrise | 6:37 AM HST. | |||||
| Sunset | 6:27 PM HST. | |||||
Forecast for Big Island Leeward
| Shores | Tonight | Wednesday | ||
|---|---|---|---|---|
| Surf | Surf | |||
| PM | AM | AM | PM | |
| West Facing | 2-4 | 2-4 | 2-4 | 1-3 |
| South Facing | 1-3 | 1-3 | 1-3 | 1-3 |
| Weather | Mostly sunny until 6 PM, then mostly cloudy. Hazy. |
||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Low Temperature | In the upper 60s. | ||||||||||
| Winds | West winds around 5 mph early in the afternoon, becoming light and variable. |
||||||||||
|
|||||||||||
| Weather | Partly sunny. Hazy. | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| High Temperature | In the mid 80s. | ||||||||
| Winds | Light and variable winds, becoming west around 5 mph in the afternoon. |
||||||||
|
|||||||||
| Sunrise | 6:41 AM HST. | ||||||||
| Sunset | 6:31 PM HST. | ||||||||
The current moderate northwest swell will continue a gradual decline through Thursday. A small west-northwest swell will arrive on Friday and hold through the weekend, followed by a small north-northwest swell early next week. Choppy east shore surf will build to near seasonal average by Wednesday as trade winds strengthen over and east of the islands. Little change is expected along east facing shores through the weekend, followed by a possible decline early next week if winds veer southerly. Surf along south facing shores will remain small to tiny through the weekend, and some islands may an increase in choppy surf if southerly winds develop early next week.
NORTH EAST
am
pm
Surf: Minimal (ankle high or less) surf.
Conditions: Semi choppy with ESE winds 5-10mph in the morning increasing to 10-15mph in the afternoon.
NORTH WEST
am
pm
Surf: Minimal (ankle high or less) surf.
Conditions: Clean in the early morning with ESE winds less than 5mph. Bumpy/semi bumpy conditions move in during the morning hours with the winds shifting W 5-10mph.
WEST
am
pm
Surf: Minimal (ankle high or less) surf.
Conditions: Semi glassy in the morning with N winds less than 5mph. Bumpy/semi bumpy conditions for the afternoon with the winds shifting WNW 5-10mph.
SOUTH EAST
am
pm
Surf: Minimal (ankle high or less) surf.
Conditions: Light sideshore texture in the morning with NE winds 10-15mph. This becomes Sideshore texture/chop for the afternoon.
Data Courtesy of NOAA.gov and SwellInfo.com
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