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Covering the Cost: The cost of consumer fraud, deceptive business practices

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Covering the Cost: The cost of consumer fraud, deceptive business practices


In HNN’s new livestream show “Covering the Cost with Annalisa Burgos,” we break down the numbers behind Hawaii’s affordability crisis in candid conversations with financial experts, entrepreneurs and community leaders.

HONOLULU (HawaiiNewsNow) – Coming up on today’s episode at 12:30 p.m. Hawaii time, Annalisa Burgos talks with the state Dept. of Commerce and Consumer Affairs (DCCA) Deputy Director Dean Hazama about the cost of consumer fraud and how residents can protect themselves against deceptive business practices.

“At DCCA, consumer protection is not just enforcement. It’s education, outreach, and prevention,” Hazama said. “Our goal is to ensure that residents, businesses, and especially vulnerable communities have the tools they need to make informed decisions. We believe the best defense against fraud is awareness, access to information, and responsive government services.”

Hazama says the DCCA aims to be proactive, rather than reactive, by focusing on outreach and partnering with community organizations, industry groups, and other state and federal agencies to share consumer protection information.

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Topics include:

  • Scam prevention and fraud awareness
  • Identity theft protection
  • Financial literacy
  • Disaster-related scams
  • Understanding consumer rights under Hawaii law

National Consumer Protection Week is on March 1-7, and DCCA is hosting its annual 21st annual Consumer Protection Fair on March 5 from 11 a.m. – 1:30 p.m. at the Hawaii State Capitol, 4th Floor Lanai.

DCCA divisions and partner agencies will be available to answer questions, including AARP, BBB, FBI, Social Security, IRS, Red Cross, etc. and City and County and other state agencies.

Military service members and their families are also often targeted by scams that specifically exploit their military benefits or relocation situations.

The DCCA Military Consumer Guide is designed to help service members and their families make informed financial decisions, increase their awareness of local laws and available resources, and reduce financial stress during transitions.

“Hawaii is home to approximately 44,000 active duty service members and 5,500 National Guard personnel. Many military families experience frequent relocations, deployments, and permanent changes of station,” Hazama explained.

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The DCCA says it’s also undergoing its IT Modernization Initiative, which focuses on accessibility, efficiency, and transparency through a redesigned website with improved navigation tools and eventually an AI-assisted customer support chatbot

Residents can also call a centralized call center at its new dedicated department-wide number: 1-844-808-DCCA (3222).

Hazama says this allows the DCCA to better track inquiries through a case management system and reduce missed or lost calls. Because cases remain active until resolved, it aims to improve accountability and responsiveness.

The DCCA also offers post-storm consumer guidance and insurance support.

“Following the recent high winds and heavy rain, DCCA’s Insurance Division issued a reminder to residents about how to protect their property and navigate the insurance claims process,” Hazama said.

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“Natural disasters and severe weather events can create stress and confusion, and unfortunately can also open the door to fraud and misinformation. Our message to residents is simple: act promptly, document thoroughly, and know your rights.”

Remember to:

  • Contact your insurance company or agent immediately to report damage.
  • Document all damage with clear photos or videos.
  • Keep detailed records.

Residents can contact the Insurance Division at 1-844-808-DCCA (3222) or visit the Insurance Division’s website for additional claim-filing tips and recovery resources.

Visit DCCA‘s website cca.hawaii.gov for more information and resources.

Catch “Covering the Cost with Annalisa Burgos” Wednesdays at 12:30 p.m. online, on HNN’s streaming app and anywhere you get your podcasts.

From skyrocketing housing prices to the country’s highest tax burden, Annalisa is covering the cost of aloha in America’s most expensive state and offering practical strategies, policy insights, and honest talk about what it really takes to call Hawaii home.

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Life and legacy of Colleen Hanabusa honored at Hawaii State Capitol

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Life and legacy of Colleen Hanabusa honored at Hawaii State Capitol


HONOLULU (HawaiiNewsNow) – A public memorial on Thursday honored the life and service of longtime Hawaii politician and attorney Colleen Hanabusa.

Hanabusa died March 6. She was 74.

Hanabusa served in Congress representing Hawaii’s 1st District from 2011 to 2015. She returned to Congress in 2016 after the death of U.S. Rep. Mark Takai.

On Thursday morning, the Hawaii State Senate recognized Hanabusa’s decade-long career at the state Capitol. She served as a state senator from 1999 to 2010, representing the Waianae district, and became Hawaii’s first female Senate president in 2007.

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The Rev. Jeffrey Soga of the Waianae Hongwanji Mission opened the ceremony with a chant.

Lawmakers then shared memories of Hanabusa.

“The entire point of life is to take chances on dreams that seem crazy to most, but feel like destiny to you, and I think that embodies the Colleen Hanabusa that I knew… unwilling to compromise and give up because she knew what she was doing was right for the people of Hawaii,” said Senate President Ron Kouchi.

Beyond her political career, Hanabusa served as chair of the Honolulu Authority for Rapid Transportation board of directors. She stepped down for health reasons last September.

She is survived by her husband, John Souza.

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Copyright 2026 Hawaii News Now. All rights reserved.



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State to remove passing zone on Daniel K. Inouye Hwy. after deadly crash

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State to remove passing zone on Daniel K. Inouye Hwy. after deadly crash


HONOLULU (HawaiiNewsNow) – The Hawaii Department of Transportation (HDOT) said crews will restripe an area of Daniel K. Inouye Highway after a deadly crash on Tuesday.

HDOT Director Ed Sniffen said crews will remove the passing zone at mile marker 26.

The announcement comes after two cars crashed at around 11 a.m. Tuesday. Hawaii Island police said Todd Matsushita, 70, tried to overtake a vehicle and slammed head-on into an SUV.

Both Matsushita and the SUV’s driver, a 34-year-old man from Virginia, died.

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The two-lane highway, also known as Saddle Road, has a 60-mile-per-hour speed limit.

“It’s very clear that along this route, people are driving way too fast for the passing zones,” Sniffen said. “So we’re reconsidering whether or not we should have passing zones in about 10 of those 15 to 20 that we have out there. We may be eliminating a lot more of them.”

HDOT said they also plan to add rumble strips and vertical delineator posts every five miles and in high-risk areas.

Copyright 2026 Hawaii News Now. All rights reserved.



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This Hawaii Flight Emergency Looks Different Over The Pacific

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This Hawaii Flight Emergency Looks Different Over The Pacific


Many Hawaii-bound travelers now board with at least one power bank in their carry-on. We plug in our personal devices and then settle into a flight where the nearest runway may still be up to three hours away if something starts smoking in the cabin.

That risk is no longer theoretical. A passenger’s portable charger reportedly caught fire this week on a United flight between Zurich and Newark. The crew turned toward London, and the aircraft was on the ground at Heathrow about 35 minutes later. On a Hawaii flight, that clock runs very differently.

Hawaii flights are safe. The harder question is what happens when a cabin emergency involves the one item nearly everyone now brings onboard, and the nearest runway is hours away instead of minutes.

The flight diversion ended quickly.

According to The Aviation Herald, the aircraft was a United Boeing 767, and the passenger whose power back caught fire was seated in premium economy. Emergency vehicles at Heathrow met the aircraft after landing.

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The aircraft was operating over Europe, surrounded by airports and densely packed airspace, with a runway available once the crew turned toward London. The Pacific almost uniquely changes that equation because even a safe, controlled diversion can still leave passengers and crew airborne for hours before reaching a runway.

Hawaii flights operate under a very different reality.

Hawaii routes operate under strict long-range overwater requirements, and airlines always remain within approved diversion ranges throughout flights. Pilots continuously monitor alternate airports, fuel burn, weather systems, and aircraft performance when crossing the Pacific to and from Hawaii, and modern aircraft are designed specifically around this type of flying.

A Hawaii flight halfway between California and Honolulu, or a redeye returning overnight to the mainland, can remain hours from landing after a diversion is called for. Anyone who flies to and from Hawaii likely has given this some thought.

After two hours in flight, we are already wondering whether we are closer to the mainland or to the islands. That is because when anything goes wrong, the airplane will be heading in one direction or the other.

By the third hour of an overnight to the mainland, most of the cabin is asleep, often with phones and tablets plugged into power banks around them. Bags are packed under seats. The map screen still shows water in every direction. That is the part of the flight where a smoke event becomes a multi-hour event, not a 35-minute one.

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Why airlines worry so much about power banks now.

Lithium battery fires pose a different challenge from ordinary cabin fires because the battery itself can continue generating heat even after visible flames appear to be extinguished. This thermal runaway is a chain reaction inside the battery cell that can keep reigniting unless the device is cooled and isolated.

Hawaii routes have already seen their own reminders about just how this works. In 2024, Hawaiian Airlines Flight 26 between Honolulu and Portland experienced an onboard iPad fire, and the response in the air raised hard questions about how prepared crews actually are when a battery goes into thermal runaway in a packed cabin.

Flight attendants are trained not simply to put out the initial flare-up, but to continue monitoring and cooling the device for the remainder of the flight. Many airlines now carry thermal containment bags designed specifically for overheating electronics, and crews may spend significant time managing a single damaged battery after the initial emergency appears over.

The industry has also seen these incidents emerge through increasingly ordinary situations. That includes devices that slip into reclining seat mechanisms and become crushed during flight. Chargers overheat during continuous use. Damaged batteries continue being used after swelling or impact damage.

Airlines understand that the overwhelming majority of lithium batteries pose no problems. The concern is scale. Nearly every passenger now travels with multiple high-capacity batteries, and Hawaii flights combine long durations, overwater flying, overnight operations, and cabins filled with continuously charging electronics.

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Three hours can feel very different than 35 minutes.

A smoke event onboard a European flight may mean the airplane is parked at the gate before passengers fully process what happened. On a Hawaii route, the same event can unfold under very different conditions, even when the crew responds perfectly, and the aircraft remains fully under control.

Picture a darkened overnight flight between Honolulu and the mainland, with the seatbelt sign illuminated above sleeping passengers. A faint smoke smell drifts into part of the cabin, nearby travelers begin looking around to understand where it is coming from, and flight attendants move quickly through the aisle carrying gloves, water bottles, and containment equipment.

Someone several rows away is told to unplug a device, while another passenger suddenly realizes the smell may be coming from a backpack pushed beneath a nearby seat. Outside the window, there are no visible city lights, highways, or coastline below, only darkness and open ocean stretching across the moving map screen.

Modern crews train extensively for exactly these situations, and commercial aviation remains remarkably safe. What changes is the sense of time, because passengers understand the airplane may still remain airborne for hours after the diversion decision happens.

The crew may be doing everything right and the battery may already be contained, yet the flight can still have hours left before anyone steps onto a runway.

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Airlines are tightening the rules.

Airlines are becoming more aggressive about portable charger policies, especially on longer and overwater routes. Southwest already requires power banks to remain visible while in use, with no charging inside bags or overhead bins, and other carriers are thought to be moving quickly in the same direction.

As we covered previously in New Inflight Portable Charger Ban Reaches Hawaii Route December 15, airlines increasingly view portable power banks as one of the highest-risk personal items regularly brought onboard. Long, overwater flying is where much of that enforcement is appearing first, and travelers should expect more restrictions ahead, not fewer.

What this means for the next time you fly to Hawaii.

For most Hawaii travelers, the practical takeaway is simple. Carry fewer spare batteries and keep portable power banks where you can see them, rather than buried inside luggage. Editor Jeff likes to keep his visible in his seat pocket.

Recently, more announcements include something to the effect that if a device becomes unusually hot, starts swelling, smells odd, or slips into a seat mechanism, to tell a flight attendant immediately rather than trying to handle it privately. Cabin crews would far rather respond early to a small problem than discover it later after smoke appears in the cabin.

The crew wants exactly what passengers want on a Hawaii flight: a long, uneventful crossing where nothing memorable happens. Portable chargers offer a new type of concern that is just now being addressed.

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Have you ever known of issues with portable chargers on a flight?

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