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Covering the Cost: The cost of consumer fraud, deceptive business practices

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Covering the Cost: The cost of consumer fraud, deceptive business practices


In HNN’s new livestream show “Covering the Cost with Annalisa Burgos,” we break down the numbers behind Hawaii’s affordability crisis in candid conversations with financial experts, entrepreneurs and community leaders.

HONOLULU (HawaiiNewsNow) – Coming up on today’s episode at 12:30 p.m. Hawaii time, Annalisa Burgos talks with the state Dept. of Commerce and Consumer Affairs (DCCA) Deputy Director Dean Hazama about the cost of consumer fraud and how residents can protect themselves against deceptive business practices.

“At DCCA, consumer protection is not just enforcement. It’s education, outreach, and prevention,” Hazama said. “Our goal is to ensure that residents, businesses, and especially vulnerable communities have the tools they need to make informed decisions. We believe the best defense against fraud is awareness, access to information, and responsive government services.”

Hazama says the DCCA aims to be proactive, rather than reactive, by focusing on outreach and partnering with community organizations, industry groups, and other state and federal agencies to share consumer protection information.

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Topics include:

  • Scam prevention and fraud awareness
  • Identity theft protection
  • Financial literacy
  • Disaster-related scams
  • Understanding consumer rights under Hawaii law

National Consumer Protection Week is on March 1-7, and DCCA is hosting its annual 21st annual Consumer Protection Fair on March 5 from 11 a.m. – 1:30 p.m. at the Hawaii State Capitol, 4th Floor Lanai.

DCCA divisions and partner agencies will be available to answer questions, including AARP, BBB, FBI, Social Security, IRS, Red Cross, etc. and City and County and other state agencies.

Military service members and their families are also often targeted by scams that specifically exploit their military benefits or relocation situations.

The DCCA Military Consumer Guide is designed to help service members and their families make informed financial decisions, increase their awareness of local laws and available resources, and reduce financial stress during transitions.

“Hawaii is home to approximately 44,000 active duty service members and 5,500 National Guard personnel. Many military families experience frequent relocations, deployments, and permanent changes of station,” Hazama explained.

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The DCCA says it’s also undergoing its IT Modernization Initiative, which focuses on accessibility, efficiency, and transparency through a redesigned website with improved navigation tools and eventually an AI-assisted customer support chatbot

Residents can also call a centralized call center at its new dedicated department-wide number: 1-844-808-DCCA (3222).

Hazama says this allows the DCCA to better track inquiries through a case management system and reduce missed or lost calls. Because cases remain active until resolved, it aims to improve accountability and responsiveness.

The DCCA also offers post-storm consumer guidance and insurance support.

“Following the recent high winds and heavy rain, DCCA’s Insurance Division issued a reminder to residents about how to protect their property and navigate the insurance claims process,” Hazama said.

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“Natural disasters and severe weather events can create stress and confusion, and unfortunately can also open the door to fraud and misinformation. Our message to residents is simple: act promptly, document thoroughly, and know your rights.”

Remember to:

  • Contact your insurance company or agent immediately to report damage.
  • Document all damage with clear photos or videos.
  • Keep detailed records.

Residents can contact the Insurance Division at 1-844-808-DCCA (3222) or visit the Insurance Division’s website for additional claim-filing tips and recovery resources.

Visit DCCA‘s website cca.hawaii.gov for more information and resources.

Catch “Covering the Cost with Annalisa Burgos” Wednesdays at 12:30 p.m. online, on HNN’s streaming app and anywhere you get your podcasts.

From skyrocketing housing prices to the country’s highest tax burden, Annalisa is covering the cost of aloha in America’s most expensive state and offering practical strategies, policy insights, and honest talk about what it really takes to call Hawaii home.

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Hawai‘i Fire Department responds to brush fire in North Kona | Big Island Now

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Hawai‘i Fire Department responds to brush fire in North Kona | Big Island Now


A brush in North Kona, near the Ulu Wini Apartments, has closed a portion of Hina Lani Street, between Route 190 and Ane Keokalole Highway.

According to Hawai‘i Island police, the road is expected to be closed for the next three hours and motorists are advised to avoid the area.

AlertWest camera screenshot at 11:09 a.m. on July 8, 2026.

Hawai‘i Fire Assistant Chief Chris Carvalho confirmed at least two engines, two brush trucks, Chopper 2 and a medic vehicle responded to the blaze that started in some bushes.

No evacuations or injuries have been reported at this time.

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At 11:09 a.m., an AlertWest camera, installed by Hawaiian Electric in wildfire-prone areas, showed smoke billowing above the Keahuolu Courthouse. As of 12:06 p.m., that smoke appears to have dissipated.

This is a developing story. More information will be provided as it becomes available.



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Chinese communist party member arrested in Hawaii on visa fraud charge | Honolulu Star-Advertiser

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Chinese communist party member arrested in Hawaii on visa fraud charge | Honolulu Star-Advertiser




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Redesigned Hawaii IDs begin rolling out statewide

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Redesigned Hawaii IDs begin rolling out statewide


HONOLULU (HawaiiNewsNow) – Newly redesigned Hawaii driver’s licenses and state IDs are beginning to arrive in mailboxes statewide.

The Department of Customer Services said more than 50,000 residents who renewed or obtained a license or state ID starting in mid-May began receiving the new cards last Friday.

Officials said the updated cards are made of 100% polycarbonate, with laser-engraved photos and added security features intended to deter tampering, fraud and identity theft.

The department said existing driver’s licenses and state IDs remain valid until their expiration dates and do not need to be replaced.

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“There’s no reason for them to request a duplicate unless they would like the new card design,” said Kim Hashiro, director of the Department of Customer Services.

Residents were also reminded that temporary paper licenses are not accepted by the Transportation Security Administration for air travel. Travelers using a temporary credential should bring another acceptable form of identification, such as a passport.

Permanent plastic cards are typically mailed within six to eight weeks after an application is submitted, officials said.

Copyright 2026 Hawaii News Now. All rights reserved.



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