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Covering the Cost: The cost of consumer fraud, deceptive business practices

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Covering the Cost: The cost of consumer fraud, deceptive business practices


In HNN’s new livestream show “Covering the Cost with Annalisa Burgos,” we break down the numbers behind Hawaii’s affordability crisis in candid conversations with financial experts, entrepreneurs and community leaders.

HONOLULU (HawaiiNewsNow) – Coming up on today’s episode at 12:30 p.m. Hawaii time, Annalisa Burgos talks with the state Dept. of Commerce and Consumer Affairs (DCCA) Deputy Director Dean Hazama about the cost of consumer fraud and how residents can protect themselves against deceptive business practices.

“At DCCA, consumer protection is not just enforcement. It’s education, outreach, and prevention,” Hazama said. “Our goal is to ensure that residents, businesses, and especially vulnerable communities have the tools they need to make informed decisions. We believe the best defense against fraud is awareness, access to information, and responsive government services.”

Hazama says the DCCA aims to be proactive, rather than reactive, by focusing on outreach and partnering with community organizations, industry groups, and other state and federal agencies to share consumer protection information.

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Topics include:

  • Scam prevention and fraud awareness
  • Identity theft protection
  • Financial literacy
  • Disaster-related scams
  • Understanding consumer rights under Hawaii law

National Consumer Protection Week is on March 1-7, and DCCA is hosting its annual 21st annual Consumer Protection Fair on March 5 from 11 a.m. – 1:30 p.m. at the Hawaii State Capitol, 4th Floor Lanai.

DCCA divisions and partner agencies will be available to answer questions, including AARP, BBB, FBI, Social Security, IRS, Red Cross, etc. and City and County and other state agencies.

Military service members and their families are also often targeted by scams that specifically exploit their military benefits or relocation situations.

The DCCA Military Consumer Guide is designed to help service members and their families make informed financial decisions, increase their awareness of local laws and available resources, and reduce financial stress during transitions.

“Hawaii is home to approximately 44,000 active duty service members and 5,500 National Guard personnel. Many military families experience frequent relocations, deployments, and permanent changes of station,” Hazama explained.

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The DCCA says it’s also undergoing its IT Modernization Initiative, which focuses on accessibility, efficiency, and transparency through a redesigned website with improved navigation tools and eventually an AI-assisted customer support chatbot

Residents can also call a centralized call center at its new dedicated department-wide number: 1-844-808-DCCA (3222).

Hazama says this allows the DCCA to better track inquiries through a case management system and reduce missed or lost calls. Because cases remain active until resolved, it aims to improve accountability and responsiveness.

The DCCA also offers post-storm consumer guidance and insurance support.

“Following the recent high winds and heavy rain, DCCA’s Insurance Division issued a reminder to residents about how to protect their property and navigate the insurance claims process,” Hazama said.

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“Natural disasters and severe weather events can create stress and confusion, and unfortunately can also open the door to fraud and misinformation. Our message to residents is simple: act promptly, document thoroughly, and know your rights.”

Remember to:

  • Contact your insurance company or agent immediately to report damage.
  • Document all damage with clear photos or videos.
  • Keep detailed records.

Residents can contact the Insurance Division at 1-844-808-DCCA (3222) or visit the Insurance Division’s website for additional claim-filing tips and recovery resources.

Visit DCCA‘s website cca.hawaii.gov for more information and resources.

Catch “Covering the Cost with Annalisa Burgos” Wednesdays at 12:30 p.m. online, on HNN’s streaming app and anywhere you get your podcasts.

From skyrocketing housing prices to the country’s highest tax burden, Annalisa is covering the cost of aloha in America’s most expensive state and offering practical strategies, policy insights, and honest talk about what it really takes to call Hawaii home.

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Meeting set to discuss Kona airport master plan – West Hawaii Today

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Meeting set to discuss Kona airport master plan – West Hawaii Today






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Thieves target temporary water meters across Oahu

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Thieves target temporary water meters across Oahu


HONOLULU (HawaiiNewsNow) – A piece of equipment designed to provide temporary water access across Oahu is now being targeted by thieves, prompting concerns from officials over rising losses and illegal water use.

The Board of Water Supply rents out temporary meters for construction sites, public events and emergency use when potable water is needed in areas without direct service.

But officials say some of the devices are being stolen despite heavy security measures.

At installation sites, the meters are wrapped in thick steel chains and secured with multiple heavy-duty padlocks to deter tampering and theft.

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“For somebody to try and take it, because you saw the chain, it’s the big links. They’re thick links, so you’d have to come with a grinder or an extremely heavy-duty bolt cutter. So it’s not impossible to remove it, but it requires quite a bit of effort to remove it,” said Kathleen Pahinui, public information officer for the Board of Water Supply.

According to the agency, about 22 temporary fire hydrant meters have been illegally removed over the past two and a half years. Eight of those thefts occurred in just the past three months.

Officials say the motive behind the thefts is not confirmed, but potential drivers include scrap value or misuse of the meters to divert water for unauthorized use.

“And we don’t want people basically stealing water because then we all end up paying for that theft,” Pahinui said.

Each temporary meter costs about $3,000 to replace, and the Board of Water Supply says responsibility for protecting the device falls on the permit holder once it is installed.

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“The person who has the contract with us has to replace it,” Pahinui said.

State Sen. Brenton Awa said one stolen meter on the North Shore had been serving the Haleiwa Seed Bank, where volunteers are planting coconut and ulu trees for the community.

“We set this up with the Board of Water so that we’re within the rules, we’re paying for the water, for the project, for the community. And then it just wasn’t here one day,” Awa said.

“It’s a piece of metal on the side of the road. Who’s going to steal this thing? But apparently… it’s worth something,” Awa added.

Under Hawaii law, scrap yards are prohibited from purchasing municipal, utility or state owned equipment without proper documentation.

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Recyclers say materials commonly found in the meters, including brass and bronze, typically sell for about $2 to $3 per pound depending on grade. While the scrap value is relatively low, companies say functioning used meters can resell for hundreds of dollars.

The Board of Water Supply is urging the public to report any suspicious activity involving temporary meters by calling (808) 748-5000.

Copyright 2026 Hawaii News Now. All rights reserved.



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Early-morning 4.5 magnitude quake rattles offshore of Hawai‘i Island | Big Island Now

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Early-morning 4.5 magnitude quake rattles offshore of Hawai‘i Island | Big Island Now


June 17, 2026, 8:39 AM HST

An early-morning magnitude 4.5 earthquake on Wednesday, 11 miles southeast of Pāhala, had no apparent impact on either Mauna Loa or Kīlauea volcanoes.

According to the Hawaiian Volcano Observatory, the shaker struck at 2:14 a.m. at a depth of 21 miles below sea level. More than 169 “Felt Reports” were documented within the first hour of the tremor, which was felt widely across Hawai‘i Island.

The U.S. Geological Survey reported the quake as a magnitude 4.6.

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A 4.5 magnitude earthquake was reported by the Hawaiian Volcano Observatory in the early morning hours of June 17, 2026.

Aftershocks are possible in the coming days to weeks. The Hawaiian Volcano Observatory continues to monitor Hawaiian volcanoes for any changes.

No damage to buildings or infrastructure is expected given the earthquake’s intensity, and no tsunami threat was triggered.

This earthquake is part of the seismic swarm under the Pāhala area, which has been going on since 2019. Earthquakes in this region have been observed at least as far back as the 1960s.

Click here to read more about the swarm.

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