California
Landlines may be saved in California – for now. What this means for consumers nationwide
Traditional landlines could disappear soon. Here’s what we know.
Millions of Americans still use landline phone but phone companies are looking to drop the service. Here is what we know.
California utility regulators are proposing rejecting a request by AT&T to eliminate its responsibility to provide traditional landline phone service. That could have implications nationwide, a consumer advocate said.
Fewer telephone companies are offering basic landline phone service as the utilities say the copper-wire infrastructure is old and expensive to maintain and demand for landline phone service is low as consumers move to mobile and other services.
But consumer advocates nationwide have cried foul, saying basic landline service is important for the country’s most vulnerable, including senior citizens who don’t want to rely on cell service, consumers who can’t afford cellular service and those in rural areas that may not have good access to cell or broadband internet services.
What happened in California?
Earlier this year, the California Public Utilities Commission opened public comments on an application by AT&T to waive its responsibilities to be what’s called “Carrier of Last Resort” (COLR), meaning the utility has to offer the copper-wire landline service.
The utility and many of its peers have been petitioning state utility commissions and legislators, asking to be relieved of the task.
On Friday, Administrative Law Judge Thomas J. Glegola wrote a decision proposing that the Caifornia commission reject AT&T’s waiver. The proposal will be voted on by the commission at its June 20 meeting. The judge also proposed that the commission look at the rules outlining the carrier of last resort service obligations.
In a press release announcing the upcoming vote, the commission said public response to AT&T’s request “was extensive with over 5,000 public comments received into the record and eight Public Forums held in-person in three cities and virtually across the state, drawing more than 5,800 attendees.”
The proposed rejection “underscores the critical importance of ensuring universal access to essential telecommunications services for all Californians,” the commission said in its statement. “As the designated COLR, AT&T plays a pivotal role in providing reliable telephone service to communities across the state.”
The commission added that while the communications company said mobile wireless and other services could fill the void, “the CPUC found AT&T did not meet the requirements for COLR withdrawal. Specifically, AT&T failed to demonstrate the availability of replacement providers willing and able to serve as COLR, nor did AT&T prove that alternative providers met the COLR definition.”
Public commenters also highlighted the unreliability of voice alternatives such as cell service or Voice Over Internet Protocol services (VoIp) which are internet phone providers, the commission said.
What is AT&T’s response?
AT&T in a statement said it was disappointed in the proposed rejection. Competition for other more reliable phone alternatives is robust, said Marc Blakeman, president of AT&T California. Blakeman said there are less than 5% of households in California that AT&T serves who still use copper-based landline phone service.
“We are disappointed by the CPUC’s proposed dismissal of our application for relief from Carrier of Last Resort (COLR) regulation, as we’d hoped the commission would allow us the opportunity to demonstrate why the number of options for voice service available to customers make the COLR obligation unnecessary,” Blakeman said.
Not surprisingly, Blakeman said, no providers were interested in bidding on the carrier of last resort service “with a declining number of customers given the competitive options available in today’s marketplace. We remain committed to keeping our customers connected to voice service and will continue working with state leaders on policies that allow us to bring modern communications to Californians.”
AT&T made the request in California for a waiver and has also lobbied successfully for legislative reform in 20 other states, which eliminated the utility’s requirement to provide traditional landline service.
Blakeman said during climate disasters, when staying connected is essential, AT&T’s fiber network is more reliable “than our outdated copper network” and that old copper cables take significantly longer to repair following weather events, in some cases taking weeks to dry due to damage from extensive rain and flooding.
Consumer advocates point to the need for electricity for most alternatives to traditional landlines and note that when there is no electricity, consumers can still use their landlines.
Is the proposed rejection expected to pass?
While the rejection is a proposal and still needs to be approved by the commission, Regina Costa, telecommunications policy director for The Utility Reform Network (TURN) in California, said she fully expects the board to approve it.
“What AT&T really wants is to stop providing essential telecom service to 99% of its service area, without providing a shred of evidence that there are real alternatives. This includes many areas threatened by wildfires, earthquakes, floods and power shutoffs,” Costa said in a press release. “If AT&T gets its wish, it would significantly jeopardize public safety.”
In an interview with USA TODAY, Costa, who is also chair of the telecommunications committee for the National Association of State Utility Consumer Advocates, said California’s proposed rejection of the landline waiver is on top of a recent rejection in Utah for another utility to waive its obligation to provide landlines.
“I think it’s very important for consumers nationwide,” Costa said. “I think that would give other states the impetus to look at the same thing.”
Loss of landlines? Phone companies want to eliminate traditional landlines. What’s at stake and who loses?
When deregulation took place in telecom, the assumption was there would be lots of alternatives to landlines, she said.
“I think California and Utah are stepping up to the plate and saying no, we need to think about this carefully,” she said. “We need to make sure that all of our people have service. How do you let the largest carrier in a state walk out the door and the markets that they want to abandon are the ones that are most at risk?”
Betty Lin-Fisher is a consumer reporter for USA TODAY. Reach her at blinfisher@USATODAY.com or follow her on X, Facebook or Instagram @blinfisher. Sign up for our free The Daily Money newsletter, which will include consumer news on Fridays,
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A 40-year-old Los Angeles man was charged with murder after allegedly killing his girlfriend and kidnapping their young child before fleeing to Mexico, according to authorities.
Ruben Fregosojuarez has been charged one count of murder and one misdemeanor count of child abuse under circumstance or conditions other than great bodily injury or death, according to a Los Angeles County District Attorney’s Office news release. Authorities first identified him as Ruben Fregoso but Los Angeles County prosecutors listed him as Ruben Fregosojuarez.
On Monday around 12:39 p.m., the Los Angeles Police Department conducted a welfare check in the 2600 block of South Alsace Avenue in West Adams, police said in a news release.
Officers found a woman dead inside the home “as a result of violence” and the woman’s daughter missing, police said. On Monday night, the California Highway Patrol issued an Amber Alert for the child, Daleza.
Photos obtained by NBC4 appear to show Fregosojuarez in a parking garage in San Ysidro with the girl on Sunday. The California Highway Patrol has listed her age as 4 years old but Los Angeles police say the girl is 5. She is also described as the suspect’s daughter.
The alert said that the girl was last seen with Fregosojuarez, who allegedly abducted her in a 2019 Land Rover Discovery, on Sunday at about 4 a.m.
The CHP posted in an update that the vehicle was found but that the child and man were still missing. The girl is described as 3 feet tall, 45 pounds, and having black hair and brown eyes.
California’s attorney general is suing the consumer genetics testing company formerly known as 23andMe, alleging the company failed to protect customers’ sensitive personal information in a massive 2023 data breach that exposed the ancestry and genetic data of nearly 7 million people.
Attorney General Rob Bonta filed the lawsuit on Thursday in San Francisco Superior Court against Chrome Holding Co., formerly known as 23andMe, accusing the company of failing to properly investigate or respond to numerous warnings that its systems had been compromised. The company’s mail-in self-testing kits became synonymous with DNA testing before it filed for bankruptcy in 2025.
In 2023, cybercriminals breached 23andMe’s systems by using a “credential-stuffing attack,” which involves bombarding online accounts with huge sets of user names and passwords stolen in previous unrelated attacks. Over a period of months, the intruders were able to make off with the personal data of more than 6.9 million people.
“23andMe’s security measures were so lax that the threat actor was able to operate undetected within 23andMe’s systems for over five months, and remarkably, 23andMe only began investigating after the threat actor offered the stolen user data for sale on the dark web and reached out to 23andMe to demand a ransom,” Bonta’s office said in the complaint.
The San Francisco-based company, which allowed people to submit genetic materials and get a snapshot of their ancestry, revealed in October 2023 that hackers had accessed customer information in the prolonged data breach that targeted customers with Chinese or Ashkenazi Jewish ancestry. The stolen data of more than 1 million Asian-Pacific Islander and Ashkenazi Jewish users was later posted for sale on the dark web.
“The sale of this data on the dark web took place amidst a period of mounting anti-Asian American and Pacific Islander and antisemitic hate and violence,” Bonta said in a press release. “This is disturbing and incredibly dangerous.”
A January 2024 lawsuit accused the company of not doing enough to protect its customers and not notifying certain customers that their data had been targeted specifically. It later settled the lawsuit for $30 million.
23andMe representatives didn’t immediately respond to a request for comment.
At its peak, 23andMe became the best-known name in the emerging area of DNA self-testing, with users paying upwards of $99 for kits that gave them insights into their genetic makeup, potential relatives and ancestry. But the company’s momentum slowed down in recent years after its $3.5 billion public offering in 2021.
Last July, TTAM Research Institute, a nonprofit led by Anne Wojcicki, 23andMe’s cofounder and former CEO, acquired 23andMe’s assets for $305 million.
Gavin Newsom, California’s governor, signed legislation Wednesday that aims to shield California elections from federal interference, saying he expected Donald Trump’s administration to try to meddle in the midterms this year.
The law, which took effect immediately and came days before next Tuesday’s primary, prohibits any person – including federal agents – from accessing voter rolls or election technology without a court order. Law enforcement officers are restricted from disrupting election workers, except in public safety emergencies.
Trump administration officials so far have said they have no plans to send immigration agents to polling locations across the US, a concern raised this year by several Democratic secretaries of state. But Newsom warned “we have to be prepared for everything” because “there’s no rules any more with the Trump administration”.
Voting is already under way in California’s closely watched primary for governor, where a crowded field of Democrats and two viable Republicans are vying for just two spots on the November ballot. Under the state’s open primary system, only the top two vote-getters advance to the general election, regardless of party affiliation.
Newsom, who cannot seek a third term, said the election law is a response to “legitimate anxiety” about Trump’s tactics, primarily in Democratic-led states, where the president has deployed federal agents over the objections of local leaders. The Democratic governor warned against underestimating someone who “doesn’t believe in free and fair elections”.
“I expect the worst with Trump because he’s done the worst,” he said at a news conference.
White House spokesperson Abigail Jackson told the Associated Press later Wednesday that Trump is committed to ensuring that Americans have full confidence in the administration of elections.
“Instead of levying false attacks at the President, Newscum should look in the mirror,” she said in a statement, using Trump’s derogatory nickname for Newsom.
In an interview last year with Vanity Fair, Susie Wiles, the White House chief of staff, knocked down the idea that Trump would deploy the military to suppress voting, saying it was “categorically false”.
The California law also makes it a crime to knowingly take voted ballots out of the custody of election officials.
Earlier this year, the FBI under Trump seized the 2020 general election ballots from Georgia’s most populous county, which is heavily Democratic and has long been at the center of the president’s false claims that fraud cost him the race. The FBI and justice department also have sought records from previous elections in the largest counties in Arizona and Michigan.
Trump triggered a national redistricting frenzy ahead of the midterms when he urged Republicans in Texas and elsewhere to redraw their US House districts to help the party retain control of the closely divided chamber. Missouri, North Carolina, Ohio, Florida and Tennessee also have enacted new maps that could benefit Republicans, and Louisiana is expected to be next.
Republicans so far think they could gain as many as 14 seats from redistricting in November, while Democrats think they could gain six in California and Utah.
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