California
California nurse Brianna Solari says she was kicked off Southwest flight over her medical condition
A humiliated California nurse claimed she was kicked off a Southwest Airlines flight and was discriminated against because of her skin condition as she tried to get home following surgery.
Brianna Solari was confronted by an airline crewmember on Thursday when she was flying out of Hollywood Burbank Airport after she had undergone a procedure to reduce the tumors on her body from her neurofibromatosis (NF), according to KCRA.
Neurofibromatosis is a genetic disorder that causes non-cancerous tumors to grow in the nervous system and skin across the body.
“I lack an enzyme, which is neurofibromin, which is a tumor suppressor,” Solari told the outlet. “So tumors grow along nerves and can be tiny, little pinpoint tumors, or they can be enormous. Some of them can be very disfiguring.”
Solari, a nurse from Roseville, CA, flew down to Los Angeles for the operation on Wednesday and planned to remain in the city until the next day when she would head back to Sacramento at 12:10 p.m.
Her plans changed when she boarded Southwest Flight 3471 and a crewmember allegedly asked her to step off the plane.
“I exited the airplane, and they said there had been some concerns,” Solari told the outlet.
“‘Do you have any, you know, medical conditions, or diseases?’ And I said, no, I had surgery,” she explained. “That’s none of their business what’s going on. But I said, no, I had surgery. And they said, ‘OK.’”
Solari alleges the man got out his phone and called somebody, later revealed to be a doctor contracted with the airline.
The nurse had requested to speak to the doctor about her condition, but the employees had prevented her.
“I said, let me speak to the doctor. I wasn’t examined by this physician,” Solari said.
During the entire fiasco, Solari says she experienced a range of emotions all because of the way she looked.
“Humiliated, embarrassed, ashamed? It’s already hard enough. It’s already difficult enough with this condition because I did have some visible tumors on my face and my arms, and people would comment,” she added.
After missing her original flight, Solari had to obtain a letter from her surgeon clearing her to fly, which she showed to employees at the airport.
She was placed on a new flight back to Sacramento, but it didn’t change Solari’s feelings toward the airline.
“I don’t think I’ll ever fly them again. I think this could have been handled much more professionally,” She said. “They should have waited until they had all of the information before making a decision that ultimately impacted my day, my flight, my traveling, and my overall perspective on Southwest has changed.”
“We are disheartened to learn of the Customer’s experience flying with us and extend our deepest apologies for the inconvenience,” a Southwest spokesperson told The Post.
“Even though our team ultimately received clearance for the customer to travel, we weren’t able to do so in time for the flight’s departure. We rebooked her on a later flight, offered a travel voucher for a future flight along with a meal voucher, and we’re following up with her directly to discuss the situation.
Solari says she was given a $500 flight voucher and a $45 meal voucher from the airline but is still threatening legal action, KCRA reported.
“This is absolutely discrimination! Violating my medical privacy. They don’t have to know I just said I had surgery, and that should be it. They shouldn’t be prying into my private medical information,” Solari said.