Post-holiday rush has Arizona shoppers returning gifts, spending holiday cash

PHOENIX (AZFamily) — Christmas is over, but the stores and malls are busy one day later—shoppers either returning gifts that weren’t quite right or spending some of that holiday cash.

“A lot of the stores we went to, you had to wait in lines just to get from one store to the other,” said Jeannie Mac. “It was pretty busy.”

When you think of holiday shopping, you often think of items flying off the shelves.

“There are a lot of discounts at target, 50% off all decorations. You’d be surprised. The shelves are a little empty,” said shopper Joseph Caruana.

But the day after Christmas, many of those items end up back in-store. This year, returns are expected to add up to 17% of all merchandise sales, according to a recent report by the National Retail Federation. It’s about $890 billion in returned unneeded or unwanted gifts.

However, not everyone was there for returns or exchanges.

“Everyone enjoyed the presents, so didn’t have to return anything, thankfully,” said Max Miely.

Many people Arizona’s Family spoke with were mainly there looking to spend their holiday money, including Jenn Neild, who was visiting from Canada.

“We’re just looking around for some post Christmas deals, Boxing Day deals,” she said.

Boxing Day is traditionally a holiday similar to Black Friday, celebrated in the U.K. and Canada.

It was a good opportunity for shoppers who came out ready to use their holiday gift cards or, in other cases, to claim their Christmas gifts.

“We just went to go get my cousins ear pierced for her Christmas present and we’re going to be shopping for pajamas and different things,” said Morgan Uperesa, another shopper.

Because Dec. 26 and Dec. 27 are historically the busiest days for returns, the Better Business Bureau advises you to bring any receipts to the store.

If you don’t have one, they say you should know the rules on returns without it.

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