Help with paying utility bills listed among top requests from Alaska 211

ANCHORAGE, Alaska (KTUU) – Workers at United Way’s statewide 211 line said Thursday that Alaskans asking for help to pay their utility bills is one of the top requests.

According to United Way data from 2023, utility assistance continues to be one of the top four unmet needs in Alaska, with that list rounded out by requests for help with housing, transportation, and food.

In the case of utility bills, United Way’s Chief Operating Officer Sue Brogan said the agency has a database with as many as 70 partners around the state that can provide some sort of energy assistance. That database features nonprofits, city and state programs, and tribal and non-tribal entities.

Brogan said trained navigators can help people find programs for which they might be eligible. The database also keeps track of which programs are currently accepting clients and have funding available and which ones don’t. The State of Alaska, for example, reports a backlog on processing applications for heating assistance programs.

Some of the money available includes a recent $50,000 donation from Enstar, which Brogan said is designed to help Southcentral Alaskans who are struggling to pay their heating bills.

“All of that information is in the database,” Brogan said, “and so, when somebody calls in for help, the resource call specialist can take that person through all of those qualifications to make sure we are making a good referral.”

In addition to calling, Brogan said people can go directly to the Alaska 211 website to research various programs themselves, though she said calling or emailing the call center has the advantage of getting personalized help.

“Where do you start, what’s the eligibility, what do I have to bring to my appointment?” Brogan said. “We can help you with that; we can help you navigate that. And that is one of the greatest things about 211, is that we have staff that are here that can help you with that step.”

Alaskans can call 211 or (800) 478-2221, visit the website at Alaska211.org, or email Alaska211@ak.org.

The call center is open Monday through Friday from 8:30 a.m. to 5 p.m. Callers can leave messages after hours.

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