Hawaiian and Alaska Airlines officially integrate digital services

HONOLULU (HawaiiNewsNow) – The first day of digital integration for Hawaiian and Alaska Airlines services brought few major problems for travelers.

A new app was launched, and now travelers can find all the support on one platform.

“We successfully transitioned over to our new single passenger service system, which for guests, it means that you can book on the same system, you can manage and check in on the same system,” Hawaiian Airlines Hawaii Marketing Managing Director Alisa Onishi said.

Customers are being told to get their boarding passes on the app before arriving at the airport. And when you do get there, checked bag tags can be printed at the kiosks.

“Ninety percent of our guests already were checking in, before they got to the airport, but just a few that it’s new to them, arriving to the airport with your boarding pass is the best way,” Onishi added.

The company says the separate brands are being maintained. Aside from a few travelers who struggled with checking in online, overall, it was a smooth transition.

“It works. I usually fly Alaska and Hawaiian, so it works the same way as the Alaska did,” New York-bound passenger Kelsey Dean said. “We checked our bags. It only took a minute or two.”

Visiting sisters Gonna and Lara Severin from Holland required additional assistance, but didn’t mind the extra step.

“Not very big troubles. We weren’t able to check in online. Maybe it was because we have some extra bags, so maybe that was the problem and because we did some shopping, so maybe it’s our own fault,” they said. “We’re OK with it. It’s not a long line. People are here to help, so yeah, we really enjoyed our holiday.”

For customers who require additional help, agents are available in the terminals.