A widespread GCI community outage Sunday shut down 911 calls from some customers and triggered intermittent web and cell service outages in areas round Alaska, the corporate stated.
The outage, attributable to an tools problem, began round 10 a.m., GCI spokeswoman Heather Handyside stated. It was unclear as of early afternoon when the difficulty could be resolved, she stated.
Wi-fi voice, knowledge, textual content and web had been affected relying on the group and placement, Handyside stated. Anchorage, Fairbanks, Eagle River, Kodiak, Seward and Wasilla had been among the many communities affected, she stated.
“Rural communities are additionally reporting service impression although it could actually range by group,” she stated.
The outage shut down emergency calls to 911 from GCI cell customers, in line with the discover from Anchorage Police Division. To contact the police in case of an emergency, the division requested GCI customers to name 311 or 907-786-8900.
“That is solely impacting telephones on the GCI community,” police stated.
In response to Handyside, GCI landline telephones seemed to be working for each 911 and 311 calls in Anchorage after 1 p.m. The corporate was working by means of all choices to completely restore 911 service for wi-fi callers in all communities, she stated.
Each the Palmer and Wasilla police departments additionally alerted the general public that some emergency calls weren’t working. In Wasilla, each landline and mobile requires GCI and Verizon clients had been down, police stated, and folks there have been requested to dial 907-352-5401, ext. 6, to talk to dispatch. In Palmer, police stated the outage shut down all GCI emergency calls and landline calls from Verizon clients.
Residents in Kotzebue, Kaktovik, Noatak, Buckland and Selawik reported service outages of their respective communities.
“I can obtain calls from different GCI telephones. Not from some other provider although,” stated Amanda Toorak of Kaktovik.
Handyside stated she didn’t know the way many individuals had been affected by the outage or whether or not it was impacting wi-fi requires different suppliers.
“I don’t have a particular service restoral timeline,” Handyside stated after 1 p.m. ”We now have a group of technicians working to revive service proper now.”
It is a creating story. Examine again for updates.