Technology
United to flight attendants: Put away your phone or you are fired
United Airlines has sharpened its onboard protocols, explicitly directing flight attendants to steer clear of personal electronic devices while on duty.
This directive serves as a reinforcement of United’s commitment to safety and customer service, aiming to ensure that flight attendants remain alert and ready to respond to any situation, thus prioritizing passengers’ welfare over personal screen time. A recent memo sent to flight attendants is a direct warning with potentially severe consequences.
“Use of a personal electronic device and/or accessories is not permitted while customers are on board the aircraft, with the exception of crew rest. … Any crewmember found in violation will be subject to performance discipline up to and including termination,” the memo states.
This rule underscores the airline’s expectation for crew members to remain approachable and courteous, ensuring that passengers always receive the attentive service they expect and deserve.
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United Airlines flight attendant (United Airlines)
Why United Airlines wants its flight attendants to put away their phones
The airline, in its communication to the flight crew, noted that attentive service is not compatible with the distractions of personal devices. This stance is underscored by the potential risks identified by United. A distracted attendant could overlook a security incident, suffer or cause injury during landing or even unintentionally deploy an evacuation slide.
United Airlines flight attendant (United Airlines)
United Airlines’ message to its flight crew: You’re always on duty
The measures United is taking reflect a broader industry trend, emphasizing the professional image and readiness of flight attendants. It’s a reminder that the role of the flight crew extends beyond safety to encompass the entire flying experience.
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United’s communication suggests the company’s values and the expectation of professionalism apply at all times, even when flight attendants are in public view but not actively on duty.
United Airlines plane (United Airlines)
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Non-compliance could result in termination
To reinforce these standards, United has not hesitated to state the consequences of non-compliance — disciplinary actions, up to and including job termination. This strict approach indicates the seriousness with which United views the customer experience and the safety environment onboard their aircraft.
United Airlines flight attendant (United Airlines)
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United strives to improve customer satisfaction
The airline’s action is a step further in a series of efforts to enhance customer satisfaction, including soliciting passenger feedback on crew performance and implementing new service standards aimed at improving the in-flight experience. From hanging coats in premium cabins to ensuring a quiet atmosphere and offering pre-departure drinks, United is pushing for a higher level of service.
United Airlines flight attendant helping passengers (United Airlines)
United expects high standards from cabin crew
While United’s cabin crew is known for its dedication and ability to handle the rigors of a demanding job, the airline’s latest policy serves as a reminder of the high standards expected from them. United’s message is clear. The focus should always be on safety and service, and personal devices should not distract from this mission.
Inside a United Airlines plane (United Airlines)
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United faces challenges amid labor issues
This policy comes at a critical time as airlines continue to recover from the impacts of the pandemic and face ongoing labor negotiations. United’s firm stance is a signal the airline is committed to excellence in service and is prepared to take the necessary steps to maintain and improve its reputation among passengers. The airline’s crew members are now more than ever required to demonstrate their dedication to the company’s ethos of attentive and exceptional service.
A passenger on a United Airlines flight (United Airlines)
Kurt’s key takeaways
United Airlines has made a bold move by banning personal devices for flight attendants, sending a clear message that safety and service are the top priorities for the airline. While some may see this as a harsh or restrictive policy, others may appreciate the professionalism and attentiveness that it promotes. United is not alone in this trend. Other airlines have also implemented similar rules or standards for their cabin crew.
The question is, will this policy make a difference in the customer experience and the safety environment onboard United’s flights? Will it help United regain its reputation and trust among passengers, especially after the challenges of the pandemic and the labor issues? Only time will tell, but one thing is certain. United’s flight attendants have a lot of responsibility and expectations on their shoulders, and they deserve our respect and gratitude for their hard work.
Do you agree or disagree with United’s policy? Why or why not? Let us know in the comments below. Let us know by writing us at Cyberguy.com/Contact
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Technology
Microsoft’s Edge Copilot update uses AI to pull information from across your tabs
Microsoft Edge is adding a new feature that will allow its Copilot AI chatbot to gather information from all of your open tabs. When you start a conversation with Copilot, you can ask the chatbot questions about what’s in your tabs, compare the products you’re looking at, summarize your open articles, and more.
In its announcement, Microsoft says you can “select which experiences you want or leave off the ones you don’t.” The company is retiring Copilot Mode as well, which could similarly draw information from your tabs but offered some agentic features, like the ability to book a reservation on your behalf. Microsoft has since folded these agentic capabilities into its “Browse with Copilot” tool.
Several other AI features are coming to Edge, including an AI-powered “Study and Learn” mode that can turn the article you’re looking at into a study session or interactive quiz. There’s a new tool that turns your tabs into AI-powered podcasts as well, similar to what you’d find on NotebookLM, and an AI writing assistant that will pop up when you start entering text on a webpage.
You can also give Copilot permission to access your browsing history to provide more “relevant, high-quality answers,” according to Microsoft. Copilot in Edge on desktop and mobile will come with “long-term memory” as well, which can tailor its responses based on your previous conversations. And, when you open up a new tab, you’ll see a redesigned page that combines chat, search, and web navigation, along with the Journeys feature, which uses AI to organize your browsing history into categories that you can revisit.
Meanwhile, an update to Edge’s mobile app will allow you to share your screen with Copilot and talk through the questions about what you’re seeing. Microsoft says you’ll see “clear visual cues” when Copilot is active, “so you know when it’s taking an action, helping, listening, or viewing.”
Technology
Apple’s $250M Siri settlement: Are you owed cash?
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If you bought a newer iPhone because Apple made Siri sound like it was about to become your personal artificial intelligence sidekick, you may want to pay attention.
Apple has agreed to pay $250 million to settle a class-action lawsuit over claims that it misled customers about new Apple Intelligence and Siri features. The case centers on the iPhone 16 launch and certain iPhone 15 models that were marketed as ready for Apple’s next wave of AI. The settlement still needs court approval, and Apple denies wrongdoing.
The lawsuit argues that Apple promoted a smarter, more personal Siri before those features were actually available. For some buyers, that was a big deal. A new iPhone can cost hundreds of dollars, and many people upgrade only when they think they are getting something meaningfully new.
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U.S. buyers of certain iPhone 16 and iPhone 15 Pro models may qualify for payments if a judge approves Apple’s proposed settlement. (Getty Images)
What Apple is accused of promising
Apple introduced Apple Intelligence in June 2024 and promoted it as a major step forward for iPhone, iPad and Mac. A key part of that pitch was a more personalized Siri that could understand context, work across apps and help with everyday tasks in a more useful way.
The lawsuit claims Apple’s marketing made consumers believe those advanced Siri features would arrive with the iPhone 16 or soon after. Instead, buyers received phones that had some Apple Intelligence tools, but not the full Siri overhaul that many expected.
That gap is the heart of the case. Plaintiffs say customers bought or upgraded devices based on AI features that were not ready. Apple says it has rolled out many Apple Intelligence features and settled the case, so it can stay focused on its products.
How much money could iPhone owners get?
The proposed settlement creates a $250 million fund. Eligible customers who file approved claims are expected to receive at least $25 per eligible device. That amount could rise to as much as $95 per device, depending on how many people file claims and other settlement factors.
That means this will not be a huge payday for most people. Still, if you bought one of the covered phones, it may be worth watching for a claim notice. A few minutes of paperwork could put some money back in your pocket.
Which iPhones may qualify?
The proposed settlement covers U.S. buyers who purchased any iPhone 16 model, iPhone 15 Pro or iPhone 15 Pro Max between June 10, 2024, and March 29, 2025.
Covered iPhone 16 models include the iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max and iPhone 16e. The settlement also includes the iPhone 15 Pro and iPhone 15 Pro Max, but not every iPhone 15 model.
The key details are the device model, the purchase date and whether the phone was bought in the United States.
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Apple has agreed to pay $250 million to settle claims it misled customers about Apple Intelligence and Siri features on newer iPhones. (Michael Nagle/Bloomberg)
How will you file a claim?
You do not need to do anything immediately. The settlement still needs a judge’s approval. Once the claims process opens, eligible customers are expected to receive a notice by email or mail with instructions on how to file through a settlement website.
That notice matters because scammers love moments like this. A real settlement notice should not ask for your Apple ID password, bank login or payment to claim your money. If you receive a message about this settlement, do not click blindly. Go slowly, check the sender and look for the official settlement administrator details once they are available.
Why this case matters beyond one Siri feature
This case hits a bigger nerve. Tech companies are racing to sell AI as the next must-have feature. That creates a problem for shoppers. You are often asked to buy now based on what a company says will arrive later.
That can be frustrating when the feature is the reason you upgraded. A smarter Siri sounds useful. A phone that can understand your personal context, search across apps and help with daily tasks could save time. But if those tools are delayed, limited or missing, the value of the upgrade changes.
This settlement also sends a message about AI marketing. Companies can talk about future features, but consumers need clear timing and plain explanations. “Coming soon” can mean very different things when you are spending $800, $1,000 or more.
We reached out to Apple for comment, but did not hear back before our deadline.
FIRST 15 THINGS TO DO OR TRY FIRST WHEN YOU GET A NEW IPHONE
Apple denies wrongdoing but agreed to settle claims tied to its marketing of Apple Intelligence and Siri features. (Qilai Shen/Bloomberg)
What this means to you
If you bought a covered iPhone during the settlement period, keep an eye on your email and regular mail. You may qualify for a payment if the court approves the deal.
You should also keep your receipt or proof of purchase if you have it. Your Apple purchase history, carrier account or retailer receipt may help if the claim process asks for details.
More broadly, this is a reminder to treat AI features like any other big tech promise. Before you upgrade, ask one simple question: Can the feature do what is being advertised today, or is the company asking me to wait?
That question can save you from buying a device for a future feature that may arrive much later than expected.
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Kurt’s key takeaways
Apple has built its brand on making technology feel polished, personal and easy to use. That is why this Siri settlement hits a nerve. People were buying phones they use every day for texts, photos, directions, reminders and everything in between. Many expected AI to make those everyday tasks easier, which is why the delay felt frustrating. The proposed payout may be modest, but the bigger issue is trust. When a company sells AI as a reason to upgrade, customers deserve to know what actually works now and what is still coming later.
Would you still buy a new phone for promised AI features, or would you wait until they actually show up? Let us know by writing to us at CyberGuy.com.
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Technology
Instagram hits the copy button again with new disappearing Instants photos
Instagram is once again cribbing from competitors like Snapchat and BeReal with a new photo-sharing format it calls “Instants,” which are ephemeral photos that you can’t edit and that you can only share with your close friends or followers that follow you back. Instants are available globally beginning on Wednesday as a feature in the inbox in the Instagram app and as a separate app that’s now in testing in select countries.
To access Instants from the Instagram app, go to your DM inbox and look in the bottom-right corner for an icon or a stack of photos. After you post a photo, your friends can emoji react to it and send a reply to your DMs, but after they see it, the photo disappears for them. Instants also disappear after 24 hours, and they can’t be captured in screenshots or screen recordings.
However, your Instants will remain in an archive for you for up to a year, and you can reshare them as a recap to your Instagram Stories if you’d like. You can also undo sending an Instant right after you post it or delete it from your archive.
The Instants mobile app, which popped up in Italy and Spain in April, gives you “immediate access to the camera” and only requires an Instagram account, Instagram says. “Instants you share on the separate app will show up for friends on Instagram and vice versa. We’re trying this separate app out to see how our community uses it, and we’ll continue to evolve it as we learn more.”
Instagram, in its testing, has seen that people “tend to use Instants to share much more casual, much more authentic moments about their day,” according to Instagram boss Adam Mosseri. “And we know that this type of sharing of personal moments with friends is a core part of what makes Instagram Instagram, but we also know that a lot of people don’t really share a lot to their profile grids anymore.”
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