Twitch rolls out improved reporting and appeals features

Twitch is overhauling its security instruments, enhancing its reporting course of, and including a brand new appeals portal.

Over the subsequent few weeks, Twitch will slowly roll out improved reporting instruments, simplifying the method by which streamers and viewers can report content material. The brand new course of features a search operate so customers can discover the particular cause for his or her report and a set of menus for the kind of content material getting flagged. The up to date reporting instruments will hit net first, with the cellular rollout occurring at an unspecified later date.

Along with higher reporting options, Twitch can also be including a brand new appeals portal, providing better transparency into the appeals course of. Previously, to contest a ban or suspension, a streamer would submit an enchantment, obtain an automatic response acknowledging receipt, after which anticipate a response that both accepted or rejected the enchantment. Customers complained of the method for its slowness and obvious lack of rationalization for why appeals had been rejected. Within the announcement, Twitch mentioned:

This all modifications right now with the launch of our new appeals portal, situated at appeals.twitch.television. On our finish, it contains some tech updates that may assist our specialists overview appeals extra shortly. In your finish, it simplifies the method by doing two essential issues:
1. It provides you visibility into the enforcements which can be eligible for enchantment.
2. It exhibits you the standing and end result of ongoing and prior requests, respectively.

The announcement additionally included an in depth FAQ highlighting particular particulars about how the brand new appeals course of works. Examine that out right here.

Since final summer season’s rash of hate raids, which culminated in streamer boycotts and social media campaigns, Twitch has slowly beefed up its safety and security instruments. Final September, Twitch deployed a telephone verification setting that allowed streamers to guard their chats from being overrun with hateful bot spam by solely permitting accounts with verified telephone numbers to take part in chat. These new reporting and appeals instruments are the subsequent step in Twitch’s ongoing security program.