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Beware of hackers showing up pretending to be IT

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Beware of hackers showing up pretending to be IT

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A person walks into an office, says they are from IT and asks to sit at a computer for a quick fix. Most employees would feel relieved. Finally, someone came to solve the tech problem. That trust is exactly what one cybercrime group appears to be counting on.

The FBI is warning that a group called the Silent Ransom Group is targeting U.S. businesses, especially law firms, by pretending to be IT support. The group first tries to talk employees into installing remote access software. When that fails, the scam can move from the phone to the front door.

That is where things get especially brazen. According to the FBI, these impostors may show up in person with flash drives, external hard drives and other equipment. Once they sit at a workstation, they can copy sensitive files, gain more access and leave behind malware.

Then they walk away. The company may not hear from them again until the ransom demand arrives.

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PROTECTING YOURSELF FROM MICROSOFT TECH SUPPORT SCAMS

A fake IT support visit can look routine until sensitive files are copied from a company computer. (Jens Schlueter/Getty Images)

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How the fake IT support scam works

The Silent Ransom Group, also known as Luna Moth, Chatty Spider and UNC3753, uses phone calls, phishing and old-fashioned nerve. The scam often starts with a call. The person on the phone pretends to be IT support and tries to convince the employee to install remote desktop software. That software gives the attacker access to the computer.

If the employee refuses or the plan fails, the attacker may send someone to the office. That person then poses as tech support. They may say they need to troubleshoot a problem, update a system or check a device. Once seated at the computer, they insert a USB drive or external hard drive. From there, they can pull off files and quietly increase their access.

The FBI says the group uses stolen data to extort victims. They threaten to sell the files or post them online. They may also call employees or clients to pressure the company into paying. That adds a personal layer to the attack. It also turns stolen files into a public shaming campaign.

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Why fake IT support scams target law firms

Law firms hold some of the most sensitive information a business can store. That can include client records, lawsuits, contracts, financial details and private negotiations. For criminals, that information has value even without encrypting a single computer.

This group appears to focus on stealing data first. Then it uses embarrassment, legal pressure and client panic as leverage. That makes law firms an attractive target.

However, the warning should concern any business that handles sensitive records. Medical offices, financial firms, insurance companies and small businesses can face similar risks. A fake IT worker does not need a huge hacking setup if someone lets them sit down at a computer.

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Hackers may show up with flash drives or external hard drives while pretending to fix a technical problem. (Maxim Konankov/NurPhoto)

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Why fake IT visits can fool employees

Most people picture hackers hiding behind screens in another country. This warning flips that idea. Here, the threat may arrive with a badge, a laptop bag and a calm voice.

That makes the scam easy to miss. A receptionist may think the person has an appointment. An employee may assume someone else approved the visit. A busy manager may wave them through because the person sounds confident. That is the trick.

The attacker takes advantage of workplace habits. People want to be helpful. They want broken tech fixed. They also may not want to challenge someone who appears to know what they are doing. However, politeness can give a criminal the opening they need.

Warning signs of a fake IT support scam

A surprise IT visit should raise questions. Be careful if someone shows up without a scheduled ticket, refuses to name who sent them or asks to use a computer without supervision. Also, watch for anyone who brings their own flash drive or external drive.

Another red flag is urgency. Scammers often rush people so they skip normal checks. They may say the issue needs immediate attention. They may claim a security update failed. They may say your machine has a problem that could affect the whole office. That pressure is the point. Slow the situation down before anyone gets access.

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FBI WARNS ABOUT NEW EXTORTION SCAM TARGETING SENSITIVE DATA

The FBI says businesses should verify every surprise IT visit before anyone gets access to a workstation. (Kurt “CyberGuy” Knutsson)

Ways to stay safe from fake IT support scams

The good news is that a few simple habits can make it much harder for a fake IT worker to get past the front desk, sit at a computer or walk out with sensitive files.

1) Verify every IT visit before giving access

Never let someone sit at a computer because they sound official. Call your company’s known IT number. Do not use a number the visitor gives you. Confirm the person’s name, reason for visit and ticket number. If your business uses outside tech support, keep an approved vendor list at the front desk. Staff should know who can enter and who needs management approval.

2) Require visible approval for outside support

Create a simple rule. No outside technician gets workstation access without approval from a manager or IT lead. That approval should happen through a known channel. A quick verbal claim should never be enough. This protects employees, too. It gives them permission to pause a suspicious situation without feeling rude.

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3) Lock down USB drives and external storage

Businesses should restrict USB access where possible. If employees do not need external drives for daily work, block them. If they do need them, limit access to approved devices. Attackers love removable storage because it can move data fast. That small device can carry out client files, payroll records or legal documents in minutes.

4) Train employees to challenge surprise tech support

Security training should include in-person scams, not only phishing emails. Employees need to know that a friendly visitor can still be dangerous. They should feel comfortable saying, “I need to verify this first.” That one sentence can stop an attack.

5) Watch for unusual remote access tools

The FBI says SRG often tries to get victims to install remote desktop management tools. Your IT team should monitor for new remote access software. They should also review alerts when those tools appear on computers that should not have them. Legitimate tools can become dangerous when criminals use them.

6) Limit access to sensitive files

Employees should only access files they need for their role. That way, if one computer gets compromised, the attacker gets less data. Strong access controls can reduce the damage from a stolen laptop session or a fake IT visit.

7) Use strong logging and endpoint monitoring

Businesses should track device connections, file transfers and privilege changes. This can help spot suspicious activity after an unauthorized visit. It can also give investigators a clearer timeline if data leaves the network.

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8) Have a front desk security process

A receptionist or office manager should have a written checklist for unexpected visitors. That checklist can include photo ID, company name, ticket number and approved contact. Visitors should never wander through an office alone. A fake IT worker counts on confusion. A checklist creates friction.

9) Report suspicious IT impersonation attempts

If someone shows up pretending to be IT support, report it right away to your manager, your IT team and local law enforcement if needed. Businesses can also report cybercrime tips to the FBI’s Internet Crime Complaint Center at IC3.gov. Even if the person leaves before getting access, the attempt still counts. It may help investigators connect the visit to a larger campaign.

10) Use strong security software on every computer

Install trusted security software on office computers to help detect malware, ransomware and other threats if someone gets access to a machine. For example, strong antivirus software provides real-time protection against malware, spyware, ransomware and other online threats on a PC or Mac. Still, software should support your visitor checks, USB controls and employee training, rather than replace them. Get my picks for the best 2026 antivirus protection winners for your Windows, Mac, Android & iOS devices at Cyberguy.com.

Kurt’s key takeaways

The unsettling part of this FBI warning is how normal the attack looks. No dramatic break-in. No Hollywood-style hacking screen. Just someone pretending to help. That is why this scam can work. It blends into a normal workday. It uses trust, speed and workplace pressure to get past defenses. So the next time someone says they are from IT, pause before handing over your keyboard.

Would you challenge a surprise tech support visit at work, or would you assume someone else already approved it? Let us know by writing to us at Cyberguy.com.

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Copyright 2026 CyberGuy.com. All rights reserved.

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Nintendo’s Switch 2 bundle that includes a game is $50 off

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Nintendo’s Switch 2 bundle that includes a game is  off

Discounts on the Nintendo Switch 2 are rare, but they do happen on occasion. There’s one happening now, actually, on the company’s $499.99 console bundle that includes a digital game (Mario Kart World, Donkey Kong Bananza, or Pokémon Pokopia). Usually, the bundle saves you $20 or $30, depending on the game you choose, but for $449.99 at Amazon, Nintendo is effectively giving a game to you for free.

If you’re considering grabbing a Switch 2, I highly recommend doing so now. The biggest motivator (aside from its great selection of games and near-complete compatibility with original Switch games) is that the console will get a price hike in September, going from $449.99 to $499.99. Also, it’s not clear if it will continue to include a discounted game with purchase at that point. So, you’re getting more value at $449.99 here than ever before.

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Humanoid robots perform live surgery in world first

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Humanoid robots perform live surgery in world first

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Humanoid robots have officially stepped up to the operating table, helping complete two surgeries for the first time. During the preclinical trial, surgeons remotely guided the machines through two gallbladder removal procedures. The robots copied the surgeons’ movements rather than making medical decisions, and no human patients were involved.

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Unlike bulky robotic systems fixed in place, these five-foot machines used standard surgical tools and worked inside an operating room built for people. The experiment offers an early look at how a specialist could someday operate through a mobile robot in a rural clinic or another place where surgical care is hard to reach. Here is what the team accomplished and what still needs to happen before this technology reaches human patients.

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Researchers say mobile humanoid robots could someday help bring specialist surgical care to rural clinics, field hospitals or remote locations. (UC San Diego Jacobs School of Engineering)

Two humanoid robots completed live surgeries

Researchers from the University of California San Diego reported the results in the journal Nature earlier this month. The team tested its system during two laparoscopic gallbladder removal procedures on pigs.

During one operation, a humanoid robot handled surgical instruments while a human surgeon assisted beside it. During the second procedure, two humanoid robots stood next to each other and worked as a team. Surgeons remotely controlled both robots throughout the operation. The experiment involved delicate tasks used during minimally invasive gallbladder surgery. The robots moved tissue and dissected around the gallbladder. They also helped place clips before removing it.

Researchers designed the trial as a proof of concept. They wanted to learn whether a general-purpose humanoid robot could handle standard surgical tools with enough control to complete an operation. It could. However, the trial also exposed problems that researchers must solve before testing the system on humans.

The trial marked the first time teleoperated humanoid robots successfully completed live gallbladder surgeries. Robotic gallbladder procedures have been performed before, but this experiment was the first to use general-purpose humanoid machines. The work builds on UC San Diego’s earlier research with the same type of robot. CyberGuy previously covered how a remotely controlled humanoid performed seven medical procedures, including physical exams and ultrasound-guided injections.

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How these humanoid robots fit into a standard operating room

The researchers created Surgie by modifying commercially available Unitree G1 humanoid robots. Each machine stands about 5 feet tall and weighs around 60 pounds. That makes Surgie dramatically smaller than many existing robotic surgery systems, which can weigh approximately 1,800 pounds.

Large surgical robots may require extensive setup and take up considerable space. Hospitals sometimes need to retrofit an operating room before installing one. Surgie can stand in a room designed for human medical workers. Researchers added adapters to its hands so the robot could grip standard laparoscopic instruments.

A surgeon then controlled the robot from a remote console. When the surgeon moved the controls, Surgie copied those movements at the operating table. That human-like design is important. A hospital may be able to bring the robot into an existing room instead of rebuilding the space around it. A medical team could also move it between rooms or transport it to a smaller facility. “We were surprised at how well Surgie meshed with our workspace and workflow,” said Nikita Thareja, MD, a general surgery resident at UC San Diego School of Medicine and a co-author of the study.

Unitree currently lists the base G1 at $13,500 before taxes and shipping. However, that price does not include the surgical adapters, instruments or remote-control equipment used in the study. The price still points to a potentially significant difference between a general-purpose humanoid and today’s specialized surgical systems. Da Vinci surgical robots can cost from about $700,000 to more than $3 million, depending on the model and configuration. Researchers have not disclosed the total cost of the complete Surgie setup.

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UC San Diego researchers remotely guided humanoid robots through two gallbladder surgeries on pigs in a preclinical trial.d (UC San Diego Jacobs School of Engineering)

Why use a humanoid instead of a surgical robot?

Modern robotic surgery systems already help doctors perform highly precise procedures. However, those machines usually stay in one location and depend on specialized equipment. A humanoid robot offers more flexibility because it can operate in spaces built for medical workers. It can also hold tools designed for human hands.

Researchers believe future versions could retrieve an instrument during surgery. The robot might also help prepare or clean the room after a procedure. Most importantly, a mobile system could potentially bring a specialist’s skills to an area where surgeons are difficult to find.

Michael Yip, a professor in UC San Diego’s Department of Electrical and Computer Engineering, said remotely operated humanoids could expand access to critical procedures. Researchers envision sending the robots to communities with limited medical staffing or temporary field hospitals.

The goal isn’t to hand medical decisions to a machine. A trained surgeon would remain in control while the robot carried out those movements at the patient’s location. That could give a trauma team on a battlefield access to a specialist located far away. The same approach could help a patient in a remote town avoid a long trip to a major medical center. Researchers have even discussed using the technology during future space missions.

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That idea is already moving beyond the laboratory with traditional surgical robots. In March, we reported on a London surgeon who remotely removed a patient’s prostate cancer from 1,500 miles away. The difference is that the London procedure used a specialized surgical platform. Surgie could eventually offer a smaller system that works inside a standard operating room.

The robots still needed plenty of help

The successful procedures do not mean hospitals are ready to start using humanoid robots on patients. Researchers had to recalibrate the robots several times during surgery. The operations also took much longer than procedures performed with established surgical systems.

Latency presents another concern. Latency is the delay between a surgeon moving a controller and the robot responding. A slight lag may feel annoying during a video call. During surgery, even a small delay could affect precision. That challenge becomes more serious when the surgeon and robot are separated by a long distance.

Researchers will need to improve the robot’s reliability and response time. They must also prove that the system can repeat its performance safely across many procedures. Hospitals would need a backup plan as well. A qualified surgical team would have to remain ready to step in if the robot stopped responding or the remote connection failed.

Could a humanoid robot eventually operate on its own?

For now, human surgeons control Surgie’s movements. The UC San Diego researchers eventually want to develop what they call an autonomous surgical assistant. That type of robot could recognize which tool a surgeon needs or complete a limited task under supervision.

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Researchers elsewhere are already testing a different approach to autonomous surgery. CyberGuy previously covered an AI-powered robot that independently completed a key phase of gallbladder removal on a lifelike surgical model. However, operating on a living patient presents a much greater challenge. Bleeding can begin without warning. A patient’s condition can also change in seconds.

A robot would need to recognize the problem and respond safely. Medical workers must also be able to take control immediately. Autonomous surgery raises difficult questions about responsibility. Hospitals would need clear rules covering who makes each decision and who is accountable when something goes wrong. Remote operation introduces another concern. Hospitals would have to protect the robot’s software and communications from unauthorized access. At the same time, the system would need to continue operating safely during a connection problem.

WOULD YOU PAY $8,000 FOR A ROBOT TO FOLD LAUNDRY?

Surgeons controlled the humanoid robots from a remote console while the machines copied their movements during live procedures. (UC San Diego Jacobs School of Engineering)

What this means to you

You will not see a humanoid robot independently performing your next surgery. This research remains at the preclinical stage, and the team tested the system on pigs rather than humans. Still, the experiment offers an early look at where robot-assisted medicine may be headed.

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A mobile surgical robot could eventually give you access to a specialist without requiring a long trip. It may also help a smaller hospital offer procedures that currently require transferring patients elsewhere. However, access should never come at the expense of safety. Before agreeing to a robot-assisted procedure, you should know who controls the machine. You should also ask what happens if the connection fails and whether a qualified surgical team will remain in the room. The robot may hold the instrument, but human judgment remains the most important part of the operation.

Kurt’s key takeaways

Watching two humanoid robots work over an operating table may make you uncomfortable. Still, the technology could address a serious healthcare problem if researchers can make it reliable and safe. Many communities struggle to attract enough surgeons. A compact robot that works with standard instruments could let a distant specialist enter the operating room without physically traveling there. The comparatively low starting price of the base robot could also make this approach easier to deploy than some specialized surgical systems. This experiment remains an early milestone. The robots needed recalibration, and the operations took longer than usual. Communication delays also remain a concern. The researchers now need to prove that Surgie can perform consistently before anyone considers human trials. Hospitals will also need strict safety protections and trained medical workers ready to take over.

Would you let a surgeon operate through a humanoid robot if it cut months off your wait for care? Let us know by writing to us at CyberGuy.com.

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Copyright 2026 CyberGuy.com. All rights reserved.

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Microsoft tests Windows Search without all the ads and fluff

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Microsoft tests Windows Search without all the ads and fluff

Microsoft is testing a cleaner version of the Windows 11 search menu that strips it of recommended content and ads. In a blog post on Monday, Microsoft announced that it’s rolling out the decluttered Search Box to Windows Insiders in the Experimental channel as the company looks to regain trust with users and fix Windows.

One of the biggest changes is a revamped search homescreen that displays only your recent searches. Currently, when you open the search menu, it shows your recent searches alongside several distracting tiles on the right pane, containing things like the image of the day, daily quizzes, trending searches, and game recommendations.

Microsoft is cleaning up web results, too, as the search menu will surface the “most relevant answer” first, rather than showing “related products and promotions.”

Aside from doing some decluttering, Microsoft is testing other notable improvements to its search menu. It will more clearly show metadata, along with a preview of the file in the pane on the right side of the search menu, making it easier to figure out where the result came from. The Windows 11 search system will also prioritize results from your local files, apps, and settings, which will “more reliably appear” ahead of web and Microsoft Store recommendations. Testers can now turn off web and Store recommendations entirely from the Settings menu.

There are a few quality-of-life updates, too, as Microsoft says the search system it’s piloting can better handle typos, extra letters, and partial words, while offering some performance improvements.

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