Washington, D.C
DC unveils new government website to ‘eliminate alphabet soup’ – WTOP News
The overhaul is the first in more than a decade and comes in response to feedback that it’s hard to find information on the current site without being efficient at using Google or other search tools.
The D.C. government’s website is getting a complete revamp, a step city leaders hope will make it easier for residents, visitors and business owners to access the help they need.
The District unveiled a beta version of the new DC.gov — beta.dc.gov — and plans to have the redesigned site ready to launch before the end of the year.
The website’s overhaul is the first in more than a decade. It comes in response to feedback that it’s hard to find information on the current site without being efficient at using Google or other search tools.
“This website, it’s really going to eliminate the alphabet soup that you have to remember every day,” said Stephen Miller, the District’s chief technology officer. “So, do you need to know that it’s DPW that’s picking up your trash, or you just need to know that it’s dc.gov?”
The site is built on Drupal 11, which the city said has stronger built-in security features. It includes an integrated calendar and sections for seasonal government services.
Popular searches, based on site traffic data, will also be featured prominently on the main page.
“It’s going to show you, here’s popular services today, based on being a resident, based on being a new resident, based on being a job seeker, based on being a business owner, or based on just being a general resident of the city,” Miller said.
The project cost about $500,000 in dedicated funds.
“We’re setting this up so that you can just go in, say, ‘My trash was missed,’ and it’s going to tell you exactly how to fix that problem,” Miller said.
D.C.’s Office of the Chief Technology Officer is collecting feedback. Residents can leave comments on the beta site and at events at Haynes Senior Wellness Center and Eastern Market, among others, in the coming weeks.
An artificial intelligence-powered search tool, built using Google’s AI technology, will be included on the new DC.gov site after its official launch.
The District, Miller said, is “trying to clean up our content, because what we want to make sure is when we put AI into this site, it’s giving you the right information.”
“We see a lot of future use with AI,” Miller said. “I’d love to get to a point where it’s, ‘Hey Siri, renew my driver’s license,’ and we’ve laid out the foundation for something like that to happen in the future.”
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