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Southwest Airlines: Most customers have been refunded for Christmas travel meltdown
Southwest Airways: Most clients refunded for journey meltdown
Southwest Airways continues to be coping with the fallout of its vacation journey fiasco. However the firm mentioned most vacationers who had been affected have gotten their refunds.
DALLAS – Most Southwest Airways clients have been compensated for final month’s system meltdown. However the provider nonetheless should reply to shareholders about what went mistaken.
The CEO of the Dallas-based provider assist 90% of vacationers have gotten their a refund and the remaining 10% ought to get their refund within the subsequent few days.
About 99% of baggage have additionally been returned. The remaining 1% haven’t any tags on them, the corporate mentioned.
Promotions, not job cuts, observe Southwest Airways vacation chaos
Final month, a winter storm led to an operational meltdown that brought on almost 17,000 canceled flights over the busy vacation weekend.
Southwest Airways mentioned it plans to spend greater than a billion to improve techniques that had been blamed for making the issues worse.
Southwest items 25,000 bonus factors in apology for vacation journey disruptions
Shareholders filed a lawsuit in opposition to the provider final week, claiming it downplayed and did not disclose points about outdated expertise that left it weak through the dangerous climate.
The grievance referred to as Southwest’s crew scheduling expertise ineffective and argued the problems brought on the corporate’s inventory to fall by greater than 12%.
Southwest’s sturdy 2022 rebound soured by vacation debacle
Whereas different carriers bounced again from the Christmas winter storm, it took Southwest eight days to get well.