A Chick-fil-A in North Carolina is accused of writing a racial slur on an order slip. The chain called it a ‘misspelling’ of the customer’s name.

• A Chick-fil-A buyer in North Carolina mentioned her daughter’s order slip contained a racial slur.
• Chick-fil-A mentioned the incident resulted from a misspelling on the drive-thru order receipt. 
• A Fb submit concerning the incident has gone viral, with greater than 660 feedback. 

A Charlotte, North Carolina, mom’s Fb submit went viral this month after she shared a photograph of her daughter’s Chick-fil-A order with a racial slur on the order slip. 

April Jackson instructed WSOC-TV that her daughter gave her identify, “Nyiashia,” when inserting her drive-thru order. The meal, she mentioned, was returned with a racial slur on the order slip connected to the cup and the takeout bag. The slur was an incorrect spelling of the N-word. 

“That is actually bothering me my daughter simply left from Chick-fil-A off brookshire, and this what the worker put for her identify, and it is black historical past month,” Jackson wrote on February 13 on her Fb web page.

As of Tuesday afternoon, the submit had almost 1,000 shares and 661 feedback. The response to Jackson’s submit was met with blended opinions.

Some supported Jackson and her daughter and accused Chick-fil-A of supporting a tradition of bigotry. “Reveals what kind of tradition Chick-fil-A fosters smh. Cannot say I am shocked understanding how they deal with LGBTQ,” one individual wrote. 

Over time, Chick-fil-A has confronted backlash for its historical past of donating to anti-LGBTQ organizations. The corporate has since stopped making all these donations. 

Nonetheless, different feedback on Jackson’s Fb web page urged the slur resulted from person error or a hoax. 

“Hoax. The stickers are for pick-up orders positioned by means of apps. The shopper enters the identify. Good strive at getting consideration and free meals,” one individual mentioned. 

A Chick-fil-A consultant mentioned they believed the incident resulted from a misspelling. 

“The Operator/Proprietor of Chick-fil-A Mountain Island has totally investigated and tried to attach with the client to higher perceive her expertise and apologize for the scenario,” the corporate mentioned in a press release. “Although we perceive this to be a misspelling of the client’s identify, that doesn’t negate the affect or expertise had by our company. The Operator has began further coaching at his restaurant to make sure this does not occur once more. We sincerely apologize for the hurt attributable to this incident.”

The Chick-fil-A consultant mentioned all clients are anticipated to be “handled with honor, dignity, and respect” at its owner-operated eating places. 

Jackson couldn’t be reached for remark. She instructed WCNC, a neighborhood information channel, that the restaurant’s normal supervisor apologized for the incident. 

This is not the primary time a employee at Chick-fil-A, a sequence recognized for its strict customer support guidelines, has been accused of insulting a visitor. In 2019, an Arizona buyer’s clothes was mocked by a employee who recognized him as “ugly sweater” on his order slip. Final yr, a Chick-fil-A employee’s TikTok submit went viral after he criticized a buyer’s one-star overview. 

Employees at different fast-food chains, corresponding to Starbucks and Taco Bell, have additionally been accused of insulting company on receipts or cups. 

In December, a Black lady mentioned a barista at a Maryland Starbucks wrote “monkey”on her cup. On the time, a consultant for the licensed Starbucks location referred to as the incident a mistake. In 2018, Taco Bell reportedly fired a cashier who was accused of writing a racial slur on a buyer’s receipt in Pennsylvania.

Are you a Chick-fil-A insider with perception to share? Bought a tip? Contact this reporter by way of e mail at nluna@insider.com.