Audit reveals late bills, improper charges, duplicate billing impacted thousands at Maryland tolls

BALTIMORE – The Maryland Transportation Authority is working to learn how 1000’s of drivers have been overcharged at Maryland toll services.

A brand new audit revealed these drivers acquired late payments, improper prices and duplicate billing.

There are 9 toll assortment websites throughout Maryland and so they have been cashless for greater than three years.

However, based on the audit, it has brought on processing issues.

Lisa Quintanal advised WJZ she has greater than $1,000 in unpaid tolls as a result of her invoice was despatched to her months late.

“It took two years earlier than I acquired a packet within the mail,” Quintanal mentioned.

Quintanal is one in all 1000’s who had delayed payments and have been overcharged at Maryland toll services.

Outcomes on this month’s legislative audit reveals that just about 83,000 drivers have been affected.

The audit is the results of dozens of drivers reporting issues to the state’s fraud hotline.

“It by no means ends. It is all the time cash, cash, cash, cash,” Quintanal mentioned.

The report reveals about $645,000 of probably defective prices.

The vast majority of these questionable transactions have been at three toll websites—the Intercounty Connector, Bay Bridge, and Fort McHenry Tunnel.

However, on the Hatem Memorial Bridge connecting Harford and Cecil Counties, the audit recognized greater than a $500,000 in doubtlessly improper toll prices for these on the $20 per 12 months low cost plan, wrongly charging some prospects wrongly time and again.

MDTA advised WJZ that an gear drawback on the Hatem Bridge has been mounted and all of the transactions flagged by the Workplace of Legislative Audits have been credited.

“They are saying they repair it, they repair it, they repair it,” Quintanal mentioned. “Nothing’s being mounted. The one factor being mounted is my husband’s pockets being sucked dry.”

MDTA advised Maryland lawmakers it disagrees these points are half of a bigger drawback, saying it recognized 15 overcharges over a four-day interval on the Fort McHenry Tunnel and the Francis Scott Key Bridge.

Of the 230,000 transactions, that displays an error charge of lower than .0 0 0 1 %.

“They should change it again the best way it was, not this video tolling,” Quintanal mentioned.

Anybody with considerations about their account can come to one in all E-ZPass Maryland’s customer support facilities or name them.