Augusta, GA
Augusta 311 adds online, phone chatbot to help users
AUGUSTA, Ga. (WRDW/WAGT) – Augusta 311, the city’s non-emergency number for reporting issues, inquiring about services and asking questions, has added a 24-hour automated chatbot.
It’s called Ask Gus, and it’s meant to help users get quick and easy answers to their questions, find information on various city services, submit service requests or send a message to staff.
The web chat can be found on the city’s website (augustaga.gov) in the bottom right corner of their browser window. Clicking on the icon launches a chat window.
To start a conversation by text message, residents can text “Hello” to 866-788-4487.
Copyright 2024 WRDW/WAGT. All rights reserved.