After half-day outage, AT&T says service restored to all customers

AUGUSTA, Ga. (WRDW/WAGT) – As of Thursday afternoon, AT&T said service had been restored to all customers after an outage that affected at least tens of thousands across the country.

“We have restored wireless service to all our affected customers. We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again,” AT&T said in a statement.

Some Cricket Wireless and Boost Mobile users also reported outages.

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The outage prompted the city of Augusta to warn that some people might not be able to reach 911 dispatchers in an emergency. If someone is unable to get through to 911, the city encouraged them to call from a landline or try to get someone with a different carrier to call 911 for them.

People with an iPhone were urged to use Wi-Fi calling.

Though no official reason has been given for the outages, CNN senior national security analyst Juliette Kayyem speculated that the likely cause could be solar activity rather than anything nefarious.

Verizon and T-Mobile said their services were not experiencing outages, but customers were reporting difficulties because they were attempting to connect to people whose service was down

“Verizon’s network is operating normally. Some customers experienced issues when calling or texting with customers served by another carrier. We are continuing to monitor the situation,” they said in a statement.

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