Atlanta, GA
Hartsfield-Jackson Atlanta International Airport receives among lowest rate of TSA complaints ahead of Christmas travel
For millions of travelers, airport security can feel like the most stressful part of any trip — shoes off, laptops out, lines inching forward while flight boards flash warnings overhead. But new data obtained by CBS News suggests travelers flying through Hartsfield-Jackson Atlanta International Airport may be navigating that experience with less frustration than many expect.
According to a decade-long analysis of TSA complaint data, Hartsfield-Jackson recorded one of the lowest complaint rates among major U.S. airports, especially notable given that it is the busiest airport in the world. Between 2015 and 2024, the airport logged 4.53 TSA complaints per 100,000 passengers, placing it tied for seventh-lowest nationwide among the country’s largest airports.
Big crowds, fewer complaints
The study analyzed TSA complaints submitted to the agency’s Contact Center and compared them against total passenger enplanements at 63 of the busiest U.S. airports. The goal is to measure how often travelers felt compelled to formally report issues, such as customer service problems, screening delays, or mishandled property.
Over the 10-year period, Hartsfield-Jackson handled more than 461 million passengers — far more than most airports on the list — yet still maintained a relatively low complaint rate.
By comparison, some smaller airports recorded complaint rates more than double Atlanta’s, suggesting that airport size alone doesn’t determine passenger frustration.
Why it matters during holiday travel
As Christmas and New Year’s travel ramps up, the findings offer some reassurance for families heading out of Atlanta.
TSA lines remain long during peak hours, but the data suggests that most travelers are getting through security without issues serious enough to file formal complaints.
Travel expert Shayne Fitz-Coy, CEO of Rustic Pathways, says the airport experience often shapes how people remember their trip.
“Airports are often the first and last part of any journey,” Fitz-Coy said. “A smooth security process can make a real difference in how travelers feel about their entire experience,” according to the study’s findings .
Setting expectations, not guarantees
Airport officials caution that no system is perfect, especially during holiday surges. Weather delays, staffing shortages, and passenger volume can still create bottlenecks. But the data suggests Atlanta’s TSA operations have remained relatively consistent over time, even under extraordinary demand.
As holiday crowds continue to swell, the numbers point to a rare travel bright spot: at the world’s busiest airport, frustration doesn’t always come standard.
The highly anticipated NBA Draft is finally going to take place tomorrow and the Atlanta Hawks are 1 of 14 teams hoping the ping pong balls bounce their way.
This is going to be the final payoff for what was arguably the best move that any team made last offseason. Atlanta traded down from the No. 13 pick in the 2025 NBA Draft and acquired the unprotected 2026 first-round pick from the New Orleans Pelicans, the most favorable of the Pelicans’ and Bucks’ selections. The Pelicans finished 7th in the lottery odds, and Milwaukee is 10th. Based on the odds, the Hawks have a 40% chance of jumping into the top four.
The last time the Hawks were in the lottery, they jumped from 10th to 1st and selected Zaccharie Risacher. While that was a huge stroke of luck, it has not always worked out that way for the Hawks.
Hawks lottery history
The Hawks have been in the NBA Lottery 16 times since 1985 and in that time span, the Hawks have:
- Moved up five times (2024-moved from 10th to 1st, 2018-moved from 4th to 3rd, 2007- moved from 4th to 3rd, 2001- moved from 5th to 3rd, and 1985- moved from 7th to 5th)
- Moved down five times (2020- moved from 4th to 6th, 2019- moved from 5th to 8th, 2006- moved from 4th to 5th, 2005- moved from 1st to 2nd, and 2000- moved from 5th to 6th)
- Stayed where they were projected to six times
Their biggest move up by far came in 2024 when the moved up to No. 1 and were able to select Risacher, which has not quite panned out.
There is an element of what if to each of these scenarios, especially the years the Hawks moved down. In 2020, they moved down in a draft that contained Anthony Edwards, who is from the state of Georgia and one of the elite players that the league has right now. Atlanta ended up selecting Onyeka Okongwu, but there is a big what if about being able to pair Edwards with Trae Young.
In 2019, the Hawks were 5th in the highly anticipated 2019 lottery that featured Zion Williamson, but they fell three spots. While WIlliamson has not had quite the career most had hoped, he is still an All-NBA caliber player and would have paired nicely with Young as a tandem.
There have been some hits and misses during the 16 times that the Hawks have been in the lottery, but there have seemingly been more missed opportunities, even when they jump up in the standings. They are hoping that they get another stroke of luck tomorrow in what could be a franchise altering day for the Hawks.
Final projected odds for the Hawks:
No. 1- 9.8% chance
No. 2- 9.9% chance
No. 3- 10.1% chance
No. 4- 10.30% chance
No. 7- 19.75% chance
No. 8- 30.18% chance
No. 9- 9.19% chance
No. 10- 0.67% chance
No. 11-
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The Georgia Department of Transportation announced that a major weekend construction project, set to fully shut down two miles of I-285, has been postponed due to inclement weather. Atlantans are relieved, with many looking forward to more freedom to travel this Mothers’ Day weekend. Kim Leoffler has the story.
ATLANTA – An Atlanta flight attendant and mother of eight is among 17,000 Spirit Airlines workers struggling to find a new “destination” after the carrier suddenly shut down.
Spirit Airlines Atlanta impact
What we know:
Spirit Airlines ended all operations on Saturday, grounding its entire fleet and ending employment for its 17,000-person workforce. Flight attendants and customers were stranded across the country, often forced to pay for their own travel home after the discount carrier ceased operations.
Kamille Carter, an Atlanta-based flight attendant of five years, said she received the termination email from the CEO at 3 a.m., despite earlier assurances from union representatives that the company was stable. The company immediately cut healthcare benefits and stopped payments for sick leave and vacation time for all staff members.
Unpaid wages and benefits
What we don’t know:
It is unclear if Carter and her fellow employees will ever receive their final paychecks or if there is any legal recourse for the lost benefits. The company has not specified if any transition assistance will be provided to workers, some of whom had been with the airline since it launched in 1994.
Employee reaction in Georgia
What they’re saying:
“This is a death because you have to mourn, you have to grieve, it’s a process,” Carter said of the sudden job loss. Despite the financial strain of supporting eight children, Carter is looking toward her passion for cooking as a potential new career. She noted that while being uncomfortable is difficult, it can “push you to your destiny.”
Finding help in Atlanta
What you can do:
Community members looking to support Carter and other local workers affected by the shutdown can find more information on the FOX 5 Atlanta website. The station is collecting resources for those navigating the sudden loss of income and healthcare.
The Source: The information in this story was gathered from an interview conducted by FOX 5 reporter Eric Perry, who spoke directly with former flight attendant Kamille Carter in Atlanta. Previous FOX 5 Atlanta reporting was also used.
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