Changes coming to 911 hotline to improve response times, Atlanta officials say

ATLANTA — There’s an improve on the way in which for Atlanta 911.

It’s updating its VIPER system, the expertise it makes use of to reply 911 calls — a change it’s sure will lower the time it takes for somebody to reply your emergency name.

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“We’re getting lots of nice new options that may enhance our service to town,” mentioned Deputy Director of Atlanta E-911 Ryan Solis.

“You possibly can anticipate a faster name reply time once you’re dialing 911 for a real emergency,” mentioned Solis. With this replace, it’s going to make it simpler for Atlanta 911 to prioritize calls.

“We are going to now have the ability to place 911 calls on maintain, the place beforehand we weren’t capable of. We’re capable of place these on maintain so we will proceed via the call-taking course of with different true emergencies, then return to these and repair these residents,” defined Solis.

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Solis mentioned the present system, sends all 911 calls and non-emergency calls to dispatchers. It ties up operators who may very well be serving to somebody whose life is on the road. However it will change with this improve.

“After they dial our 10-digit quantity that we regularly promote and ask for folks to make use of for non-emergencies, they are going to obtain an auto-attendant, extra usually we name {that a} recording.”

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The change is essential. Proper now, Atlanta E-911 has a median name reply time of 31 seconds. That’s greater than double the nationwide commonplace of answering 90% of calls in 15 seconds or much less.

“We now have a strategy to go however we’re continually striving in the direction of that commonplace,” added Solis. The improve is anticipated within the coming weeks.

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