Rhode Island
GoLocalProv | Food | Free Soup for You: Rhode Island Restaurant Makes Offer to Customers Following Error
Monday, January 15, 2024
A RI restaurant has offered free soup. PHOTO: Unsplash/
Piotr Miazga
There is “free soup for you” in Rhode Island this week — following what one business said was a recent error that they are now apologizing for.
West Valley Soup & Sauce in West Warwick, which opened in 2022, said that they are offering free soup to all customers this coming Friday.
On Monday, they shared the following message:
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“An Open Letter From West Valley Soup & Sauce:
It has come to our attention that we inadvertently served a substandard batch (too salty) of our chicken soup last week. It was not prepared according to written recipes and proper written preparation procedures. Moreover, that batch of soup did not adhere to our strict quality control standards and safeguards that have been in place since day one.
This was an employee error but ultimately it was the fault of West Valley Soup & Sauce as a whole and we as a company take full responsibility for the error and any inconvenience it may have caused. We make fresh soup every hour on the hour in 50-gallon batches. We never reheat or reuse any of our products. Ever. Any soup left over at the end of the day is donated to several different local organizations to use to feed hungry people in need.
We apologize to all our loyal guests who purchased that soup and we vow to implement an additional layer of quality control standards to assure that it never happens again. This error has been a reawakening for us and is of the utmost importance to West Valley Soup & Sauce.
That being said, we will be offering a “Free Soup Day” on Friday [1-19-2024] to any and all of our guests. We will offer one quart of free soup to everyone that comes in on that day, regardless of any other purchase. Just ask your server. We offer this to make up for our error and shortcomings to ensure and reemphasize to our community of our commitment, devotion, and appreciation for its continued support.
Sincerely, the owner and the entire staff of West Valley Soup & Sauce.”
The restaurant offers much more than soup.
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