Pennsylvania
Pa. utility regulator investigating incorrect PPL bills | StateImpact Pennsylvania
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Rachel McDevitt
Rachel McDevitt is a reporter for StateImpact Pennsylvania at WITF.Rachel joined WITF in 2017 because the host of All Issues Thought of. She beforehand reported for WITF’s Radio Pennsylvania Community, the place her work earned the Nationwide Affiliation of State Radio Community’s award for finest characteristic two years in a row. The western Pennsylvania native began her journalism profession with the CBS affiliate in Bridgeport, West Virginia. Rachel is a graduate of Temple College.
Allyson Ruggieri / WESA
Utility terminations resumed April 1, 2021.
Pennsylvania’s utility regulator is wanting into why an electrical firm overcharged some clients on current payments.
The Public Utility Commissions says it’s investigating the accuracy and integrity of PPL Electrical Utilities’s billing practices after clients complained of unexpectedly excessive payments.
PPL says a technical downside meant it wasn’t getting appropriate information on how a lot electrical energy clients used between late December and early January. It used estimates primarily based on previous utilization to find out payments.
These payments left some clients shocked.
Nathan Lund of Dauphin County shared screenshots of his PPL account that present his power use elevated lower than 50% final month in comparison with January 2022, however his invoice almost quadrupled.
PPL says the technical challenge is fastened. It’s waiving late charges via March and correcting payments.
Vitality costs climbed over the past 12 months, partly because of elevated world demand.
The worth of pure fuel in Pennsylvania–which makes up the biggest share of energy era within the state–almost doubled between the autumn of 2021 and the autumn of 2022.
However, even that value improve didn’t account for the upper estimated payments in all circumstances. PPL says the rise in gasoline costs interprets to a few $50 improve for a family that makes use of 1,000 kilowatt hours monthly.
PPL says no clients had been vulnerable to an electrical energy shut off.
Individuals who have excellent points with PPL can contact the PUC’s Bureau of Shopper Providers at 1-800-692-7380.
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