MBTA, state transportation chief apologizes for ‘insensitive’ employee hair-pulling incident

Gov. Maura Healey’s Transportation Secretary and MBTA General Manager Phillip Eng said he has apologized “fully” to the subordinate T employee he’s been accused of pulling the hair of at a work dinner two years ago.

Eng has come under fire for the late 2024 incident this week and admits that it was a “mistake” that has forced him to reflect upon his actions.

“My goal is always to lead with respect and inclusivity,” Eng said in a statement. “I know that this was a mistake, and I own that. I have apologized to this employee fully and have reflected on my actions.

“I am committed to learning from this experience and upholding the highest standards of professionalism in all my interactions as secretary and general manager,” Eng added.

The MBTA said the incident, first reported by Contrarian Boston, occurred in November 2024 at a restaurant where T employees and their spouses were having a team dinner.

WCVB-TV reported that the MBTA employee has told people the interaction with Eng was not welcome and highly inappropriate.

The station described Eng as being accused of committing the hair-pulling faux pas while saying good-bye to the T employee after a work function at a brewery.

The MBTA confirmed that an “insensitive” interaction occurred between Eng and an employee, but downplayed the incident as occurring in the context of a larger conversation about hair from earlier in the evening that included multiple people.

Eng was poking fun at his own baldness when the alleged interaction occurred, according to the MBTA.

“The MBTA is committed to fostering a respectful, inclusive workplace environment,” MBTA spokesperson Joe Pesaturo said in a statement. “Leadership plays a critical role in that. Two years ago, General Manager Eng had an insensitive interaction with one of his direct reports. He subsequently apologized directly to this employee.

“Any claims of harassment, discrimination or retaliatory behavior are completely without merit,” Pesaturo added.

Sources have told WCVB-TV that the T employee is involved in negotiations to leave their job with the agency.

Eng is the state’s top transportation official. Healey appointed him as general manager of the MBTA in 2023, and interim transportation secretary in late 2025.

He was paid $509,114 last year, which includes a $30,000 retention payment he is eligible for each year he remains with the T, per his contract and state payroll records. He does not get additional pay for working dual roles in Massachusetts, but continues to take in a roughly $185,000 pension from New York.

Eng, former president of the Metropolitan Transportation Authority’s Long Island Rail Road, came out of retirement to work for the MBTA, but remains retired with the New York State and Local Employees’ Retirement System, which is paying him a gross monthly pension of $15,357.39, according to the New York State Comptroller’s office.

Eng, who stepped down from his MTA post in February 2022, retired from New York’s ERS the following month, March 31, 2022, the comptroller’s office said. His monthly pension equates to $184,288 in annual compensation, which he can continue to collect while working at the MBTA, where he is one of the highest-paid transit leaders in the country.

Eng has been credited by state officials for helping to get the MBTA back on track following a federal probe for a number of safety lapses that culminated with a fatality, when a 39-year-old man was dragged to death by a Red Line train in April 2022.

He is under contract with the T through April 10, 2028, with an option for a one-year extension. His base pay for 2026 is $484,206, per state payroll records.

By comparison, Eng was paid $285,254 in his final year leading the Long Island Rail Road, per the New York State Comptroller’s office.