Nebraska Crossing outlet customers frustrated with faulty rewards system

GRETNA, Neb. (WOWT) – Scrolling through stores where he’s stopped at Nebraska Crossing, Bob Fielder watched his purchases build reward value that he’s been trying to cash in.

“FastCash is not very fast,” Bob said. “Like two years I haven’t been able to use it. It’s ridiculous.”

Bob has $800 in rewards to redeem, and a friend with about $625.

This is the second Christmas that Bob says he won’t have any gifts under the tree from Nebraska Crossing outlet mall, even though he has plenty of FastCash, but he also keeps getting the same greeting: “Redemption currently unavailable.”

Two other consumers who filed with the Better Business Bureau have similar complaints about FastCash rewards, offered by Nebraska Crossing. One reads: “I accumulated a cash-back of almost $600 and they have not been honoring the cash-back. The other says they allow users to accumulate 15-percent cash-back, but no one can get the cash back from the outlets.

The BBB says those complaints have gone unanswered by Nebraska Crossing, so the outlet mall has an ‘F’ rating.

“I have called the office and asked them when the FastCash will be able to be redeemed and they tell me the same story, that it’s a software thing they haven’t got another company to control and monitor that.”

Though showing he has $835 in FastCash rewards, clikc on “read more,” and a pop-up says the offer is expired. But Bob says a deal is a deal.

He sent a text to developer Rod Yates, who replied: “We are in the app store for approval of our upgrades to the app, getting close to relaunch.

Bob Fielder says he and other outlet mall customers shouldn’t be left up in the air on using FastCash rewards with Christmas just a week away.

“I think they should produce a gift card for all the customers that have FastCash and just be done with it,” said Bob.

Nebraska Crossing officials told First Alert 6 to check back Friday regarding the status of FastCash.

Copyright 2024 WOWT. All rights reserved.