Is Verizon down? Iowa, other Midwestern states experience outages from wireless company

Verizon customers in Iowa were among those affected by a national outage on the company’s mobile network Thursday and Friday.

States in the Midwest and West experienced the highest number of outages, according to Verizon Support.

“We are aware of an issue impacting service for some customers, primarily in Midwestern and Western states,” a spokesperson for Verizon said in an email to USA TODAY on Thursday.

In a response to a complaint on social media the company’s support account shared a similar message.

Multiple customers reported cell network outages on social media.

At 6:39 p.m. ET Thursday, the website Down Detector recorded 12,599 reports of outages, by 9:54 p.m. the number of reported outages fell to 5,831.

Where is the Verizon outage in Iowa?

Dubuque experienced some of the highest reports of outages in Iowa, according to Verizon’s page on Down Detector. There were over 200 reports of outages for Verizon customers in Dubuque on Thursday afternoon. By the evening the outage number dropped to 12, with another 12 reports trickling in Friday morning. Other areas of the Midwest including Chicago and Omaha also had high reports of outages.

“Some customers, primarily in Midwestern and Western states, experienced a service interruption for several hours yesterday,” Verizon support told the Register. “Our engineers worked quickly to solve the issue.” The account reported most service in Iowa was restored by 3 a.m. CT.

If you are still experiencing service issues in Iowa, Verizon’s support team recommends power cycling your phone.

Kate Kealey is a general assignment reporter for the Register. Reach her at kkealey@registermedia.com or follow her on Twitter at @Kkealey17.