Alivio Medical Center offers comprehensive care for diverse patient population

INDIANAPOLIS (WISH) — The operators of an all-in-one medical facility have made it their mission to serve patients of all backgrounds with care tailored to their needs.

Alivio Medical Center, which has two Indianapolis locations and others in Columbus and Lafayette, serves as a primary and urgent care facility, but also offers mental health services, a dental clinic, immigration exams, physical therapy, diabetes management and more.

Dr. Alfredo Lopez, neurologist and founder of Alivio, said, “We want to be empathic. We want to make sure our patients can connect with our providers, and they feel that’s their doctor not only for themselves but for their families for many years.”

Keeping the clinic low-cost is crucial, Lopez says, but also providing extra services that may be outside of the box is important, too.

Lopez said, “Our patients told us, ‘Well, doctor, if I’m diabetic and I have problems with my feet, can I have the best possible shoes?’ So, we offer that. We offer other specialties like women’s care, neurology, migraines and seizures, and things like that. We also have a board-certified plastic surgeon and hand surgeon since a lot our patients do a lot of labor.”

Language barriers don’t stand in the way of getting quality care either as the medical center serves many patients who are new to the United States. “We have a lot of Latino patients, and all of our staff is bilingual at least in English and Spanish, but we have a few that also speak Creole and French.”

Lopez says the private company wants everyone to feel welcome regardless of their immigration or insurance status because a lack of follow-ups due to costs can have a negative effect on overall health.

“We charge for our services but we work with our patients. We want to make sure it’s affordable. We do follow-up consultations that are very reasonable to make sure they can follow up,” the doctor said.

With the population of Indianapolis becoming more diverse, the operators of the medical center hope their model of care can serve as an example for other health care providers across Indiana.