Indiana
AES Indiana hosts community office hours at Julia Carson Transit Center

INDIANAPOLIS (WISH) — Electric services company AES Indiana on Thursday hosted community office hours at the Julia Carson Transit Center in downtown Indianapolis.
AES says its office hours events are a chance for the company to meet its customers where they are. It’s the first time the utility has tried something like this.
The utility offered assistance for a range of needs including answering billing questions, setting up payment plans, and discussing how to be more energy-efficient.
Mallory Duncan, director of communications at AES, says it’s good to see customers in person. “Sometimes it’s just better to talk face-to-face, and it’s easier than over the phone. So, we wanted to offer this opportunity to all of our customers, no matter where they’re located.”
Thursday’s event was the first of three sessions at the transit center. AES will be back with customer service agents on from 10 a.m.-noon Saturday and 5-7 p.m. Wednesday.