Indiana

AES Indiana hosts community office hours at Julia Carson Transit Center

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INDIANAPOLIS (WISH) — Electric services company AES Indiana on Thursday hosted community office hours at the Julia Carson Transit Center in downtown Indianapolis.

AES says its office hours events are a chance for the company to meet its customers where they are. It’s the first time the utility has tried something like this.

The utility offered assistance for a range of needs including answering billing questions, setting up payment plans, and discussing how to be more energy-efficient.

Mallory Duncan, director of communications at AES, says it’s good to see customers in person. “Sometimes it’s just better to talk face-to-face, and it’s easier than over the phone. So, we wanted to offer this opportunity to all of our customers, no matter where they’re located.”

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Thursday’s event was the first of three sessions at the transit center. AES will be back with customer service agents on from 10 a.m.-noon Saturday and 5-7 p.m. Wednesday.



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