Detroit Metro Airport ranked 3rd for passenger satisfaction

ROMULUS, Mich. (FOX 2) – Detroit Metro Airport was not too long ago ranked third for passenger satisfaction on an inventory evaluating North American Airports.

J.D. Energy ranked airports based mostly on which class they fall into: mega (33 million or extra passengers a yr), massive (10 to 32.9 million passengers per yr), and medium (4.5 to 9.9 million passengers per yr).

Detroit Metro is a mega airport. It got here simply behind Minneapolis-Saint Paul Worldwide Airport and the San Francisco Worldwide Airport on the listing rating 20 airports, tying with John F. Kennedy Worldwide Airport.

The research checked out six elements: terminal services; airport arrival/departure; baggage declare; safety examine; check-in/baggage examine; and meals, beverage, and retail.

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Nonetheless, based on J.D., general airport satisfaction is down by 25 factors, to 777 on a 1,000-point scale, this yr. This modification is fueled by fewer flights, extra crowded terminals, and restricted foods and drinks choices.

In accordance with the research, 58% of vacationers stated airport terminals are severely or reasonably crowded, on par with 59% who stated the identical in 2019. Vacationers additionally had been dissatisfied with parking shortages and elevated parking charges.

Meals prices additionally contributed to low satisfaction scores throughout North American airports, with 24% of vacationers saying costs deterred them from shopping for meals or drinks. That’s up from 20% in 2021 and 23% in 2019.