The CEO of Priority Waste announced the progress of the company’s recovery plan following numerous customer complaints across Metro Detroit.

CEO Aaron Johnson sent a letter to residents on Wednesday, July 1, outlining the progress so far on Priority Waste’s recovery plan after numerous communities across Metro Detroit experienced service delays and collection disruptions.

Previous coverage –> Priority Waste apologizes to Metro Detroit customers, outlines plan for improvements

“Our objective is not simply to restore service, but to build a stronger, more reliable company than the one that existed before,” said Johnson. “We will continue to communicate openly, share our progress, and hold ourselves accountable for delivering measurable results. Most importantly, we are committed to earning back your trust, not through words alone, but through sustained improvement and reliable performance which we have detailed for you.”

The letter sent out on Wednesday outlined a 30-day service recovery report.

You can view the full letter below:

Dear Residents:

One month ago, I was appointed Chief Executive Officer of Priority Waste after serving as a senior advisor behind the scenes. From my first day in this role, my focus has been clear: observe, assess, and correct. First and foremost, we want to acknowledge and sincerely apologize for the frustration and inconvenience many of you have experienced. We take full responsibility for the service failures that have occurred. While the challenges we face today were not created overnight, we are committed to addressing them with urgency, transparency, and accountability.

At Priority Waste, we are embracing a culture of continuous improvement. Every day, we are working to be better than we were the day before. Our objective is not simply to restore service, but to build a stronger, more reliable company than the one that existed before. We will continue to communicate openly, share our progress, and hold ourselves accountable for delivering measurable results. Most importantly, we are committed to earning back your trust, not through words alone, but through sustained improvement and reliable performance which we have detailed for you below.

Priority Waste’s 5 Point Recovery Plan

1. Fleet Expansion

To strengthen our operations, Priority Waste has purchased 198 trucks previously operating under rental agreements, as well as 91 new automated side-load collection vehicles equipped with upgraded technology to improve efficiency and reliability. To date, we have received 30 of the 91 new vehicles, with the remaining trucks expected to arrive by the end of August due to manufacturing and delivery timelines. Frequent vehicle breakdowns have been one of the primary causes of service interruptions. As these new trucks enter our fleet, they will improve route reliability and provide more consistent collection service for your household.

2. Staffing Enhancements

Over the past three weeks, we have hired 41 qualified drivers, and our recruitment efforts continue every day. Our goal is to maintain approximately 20 percent excess driver capacity, ensuring we can effectively respond to employee absences, seasonal demand, and unexpected operational challenges without disrupting customer service.

3. Container Reinvestment

Limited investment resulted in a significant backlog of container deliveries and repairs. During my first week as CEO, we invested more than $2 million to purchase 19,000 new containers to begin eliminating that backlog. In addition, we have expanded our container delivery operation from five crews to nine crews over the past 30 days. We anticipate completing all outstanding container requests within the next two weeks.

4. Customer Service Improvements

When service issues occur, our customers deserve timely answers and responsive support. Previously, our customer service operation was not adequately staffed to handle the volume of incoming calls. To address this, we quickly expanded our customer support capacity through a partnership with a Michigan-based contact center, allowing us to significantly improve responsiveness. As service performance has improved, customer call volume has declined by approximately 50 percent.

Ultimately, however, our goal is not simply to answer more calls, it’s to eliminate the need for them by consistently providing on-time service.

5. Recovery Operations

While our goal is always to provide on-time service, we recognize that issues can still occur. When they do, missed collections will be recovered the very next day.

We understand the burden these service disruptions have placed on you and your family, and we sincerely apologize. Over the coming weeks, we anticipate increased operational demands surrounding the Fourth of July holiday, which will provide another opportunity to further strengthen our operations and services. I look forward to providing another update in 30 days and sharing the measurable improvements we continue to achieve. Thank you for your patience, your feedback, and the opportunity to earn back your trust.

Sincerely,

Aaron Johnson

Chief Executive Officer

Priority Waste

NEW YORK – The Detroit Tigers showed no fear or intimidation facing Cam Schlittler, the New York Yankees superstar who entered Tuesday, June 30, as the favorite to win the American League Cy Young award.

The Tigers weren’t timid, either. They were aggressive and decisive, launching four homers off Schlittler in a 9-3 victory at Yankee Stadium.

It was stunning, to say the least.

MILESTONE IN GAME 1: Tigers get everything to click vs Yankees, including a beer shower

Meanwhile, lefty Tarik Skubal was his usual outstanding self for the Tigers (37-49). Skubal picked up the win, allowing one earned run off two hits while racking up nine strikeouts.

The Tigers danced off with their second straight win at Yankee Stadium. Meanwhile, the Yankees (48-37) drew plenty of boos after losing their sixth straight. The Tigers will go for the three-game sweep on Wednesday (1:35 p.m., Detroit SportsNet).

The Detroit Lions need a cornerback. With Terrion Arnold now gone, the question every Lions fan wants answered is simple: who can Detroit trade for? Look, if you’re expecting a Pro Bowler or an All-Pro, that’s not going to happen. But that does not mean the Lions can’t find a good corner through a trade. We’ve already discussed Riley Moss of the Denver Broncos as the best overall option, but here are five other realistic targets who bring starting experience and won’t cost Detroit a premium in trade compensation.

Mike Hughes

Hughes might be a name Lions fans remember. He spent time with Detroit in 2022 and had a pretty decent season before the Atlanta Falcons signed him. He started for Atlanta across three seasons. Hughes isn’t flashy, but he’s reliable. He averages about two penalties a year, which is a welcome change given what Arnold was doing in that department. Last season, he allowed a reception percentage of just 56.1 and posted a passer rating against of 84.5, the best of his career.

He’s going to turn 30 by the end of the season, so the price tag shouldn’t be steep. The Lions could probably call Atlanta, offer a sixth-round pick, and get him. Hughes could come in and compete with Rock Ya-Sin for the starting job, or he might just take it outright. He’s someone who has been in the Lions’ system before and knows what Detroit expects. That matters.

Renardo Green

Green is a younger option who plays for the San Francisco 49ers. They took him in the second round of the 2024 NFL Draft, the same class as Arnold. The problem for Green is that San Francisco’s cornerback room is stacked right now with Jack Jones, Deommodore Lenoir, their rookie Ephesians Prysock, Jakob Robinson, and veteran Eli Apple. Green was the starter all of last season, but there’s a growing thought that with so many options, the 49ers might consider moving him before the season starts. Plus, San Francisco is eventually going to have to pay him, and trading him now frees up future flexibility.

This one would probably cost a fourth- or fifth-round pick, and it might be the most unrealistic of the bunch. But the talent is real, and it’s worth monitoring.

Deonte Banks

Banks was the 25th pick in the 2023 NFL Draft, and it hasn’t worked out with the New York Giants. He’s been a starter, but the results haven’t matched the draft capital. Now he has to compete with Greg Newsome, Colton Hood, and Paulson Adebo for playing time, and there’s a real chance he gets beat out. The Giants might feel comfortable going with someone like Kori Black or Rico Payton and flipping Banks for whatever they can get.

Because he hasn’t lived up to his draft slot, the Lions wouldn’t have to pay a first-round price. A fifth- or sixth-round pick could get it done. This is a riskier play because the production hasn’t been there consistently, but Banks has been a starter for multiple years and has shown flashes. You’re betting on potential, which is exactly why you’re not giving up much to acquire him.

Paulson Adebo

Adebo signed with the Giants as a free agent last year, and it seemed like the Lions would be in on him at the time. He played under Dennis Allen in New Orleans, and Allen, Aaron Glenn, and Kelvin Sheppard all run a similar defensive scheme to what Detroit operates. It just made sense. The Lions ultimately went after D.J. Reed instead, which was the better move. But after a rough first year in New York, the Giants may feel Adebo isn’t what they paid for. If they decide to give Banks a longer look under Jon Harbaugh, Adebo could become available. The Lions would be smart to get on top of that because Adebo fits Detroit’s defense better than whatever New York has been running through its recent coaching changes.

Kristian Fulton

Fulton spent most of his career with the Tennessee Titans and Los Angeles Chargers before moving to Kansas City in 2025, where injuries derailed his season. He’s still just 27 years old. In 2024, his last full season, he allowed a 65.2 reception percentage. In the few games he played last year, he posted a 50% reception percentage and had four pass breakups before the injury shut him down. In the two games he started for the Chiefs down the stretch, he played pretty well, but Kansas City had already moved on from him as a long-term starter.

The Lions could probably get Fulton for a sixth-round pick. He could come in, compete for the starting job, and likely win it. At 27, he has multiple years of productive football ahead of him. That’s the kind of low-cost, high-floor move Detroit should be making right now.

Those are five names worth watching as the Lions look to fill the hole Arnold left behind. None of them will shake up the league, but the Lions don’t need that. They need someone who can step in, compete, and play solid football. Any of these guys could do that.

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