Cleveland man says his Lifeline button didn’t work after fall

CLEVELAND, Ohio (WOIO) – Ricky Polk sat on his again porch final Saturday having fun with the nice and cozy climate for greater than an hour.

Polk mentioned when he acquired as much as go inside, he took fall down the steps.

He went to push his Lifeline button for assist, nevertheless it didn’t work.

“I couldn’t transfer, extreme ache,” mentioned Polk.

Polk instructed us he known as Lifeline to see why it didn’t work.

“I acquired a recording saying all their representatives had been busy and I might wait or we will name you again,” mentioned Polk.

However he by no means did get a name again from Lifeline.

So he known as the 19 Information troubleshooter workforce to see if we might assist.

Whereas there Polk pushed his button to see if it could work, however nothing occurred.

Then, moments later with out pushing it, it began to ring.

A name heart operator answered the cellphone, and Polk instructed her about his downside.

Earlier than they hung up he was promised that somebody would name him inside 24 hours.

“That’s false safety, I’m pondering I acquired some assist after I push that button however I don’t,” mentioned Polk.

Our workforce known as Lifeline to verify the 2 acquired related they known as us again telling us they’ve been attempting to attach with Polk.

They defined that the system seems to be prefer it’s engaged on their finish.

The corporate promised to get in contact with Polk and exchange his system in the event that they discovered any points.

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