Finance
Inclusive high-tech finance can better help customers
At the end of 2023, the release of ChatGPT, developed by OpenAI, set off a fresh wave of innovations in artificial intelligence technology, transforming industries worldwide. One sector that has undergone profound changes is finance, with AI playing a significant role in advancing inclusive finance.
Inclusive finance aims to extend financial services to every corner of society, ensuring accessible, efficient and affordable financial solutions for individuals and businesses alike. AI is accelerating this journey toward broader and more accessible financial inclusion, bringing convenience to those who need it most.
In remote rural areas, farmers can now access tailored agricultural insurance and financing products through a smartphone. Similarly, those hardworking vendors who sell fruits and vegetables in the local markets can apply for a short-term loan through smartphone thanks to AI. Behind these seemingly effortless interactions lies the power of AI, quietly transforming the way financial services are delivered.
By leveraging big data, AI can create detailed profiles of potential customers, including their income levels, spending habits and creditworthiness. This allows financial institutions to provide personalized services that meet individual needs. For example, banks collect vast amounts of client information through transactions, usage patterns and external data sources such as credit reports, business registrations and tax records. With customer consent, AI analyzes these data using algorithm to identify potential small and medium-sized enterprise borrowers. AI can also predict customer preferences and behaviors, offering fully automated and personalized financial services.
This precision-targeted approach improves customer acquisition while ensuring that services are tailored to suit the right people. AI enables financial institutions to use highly customized marketing strategies, making it possible to recommend the right products to the right customers.
And channels such as text messaging and mobile apps, and social media platforms like WeChat allow banks to reach potential clients more effectively. The result? Broader coverage and deeper penetration of financial services into underserved communities.
Traditional financing services are often burdened by labor-intensive processes, making them costly and slow. SMEs, with their smaller loan sizes, high frequency of transactions and short repayment cycles, are particularly underserved by traditional banking systems due to asymmetric information and poor service delivery. But AI is helping transform how financial institutions operate, moving away from manual, time-consuming processes toward seamless, online solutions.
AI-powered services such as intelligent customer support systems offer round-the-clock assistance, answering customer queries on loan applications, account balances and more. This significantly enhances customer satisfaction, providing instant responses to a wide array of enquiries.
In addition, AI has given rise to a variety of innovative financial products. For instance, AI-driven robot-advisers can prepare personalized investment portfolios based on a user”s financial condition, risk tolerance and investment goals. This democratizes wealth management, making it accessible to even the most inexperienced investor, simplifying complex investment processes, and empowering users to take control of their financial future.
Financial institutions are increasingly relying on AI-driven risk management systems that integrate with every stage of the lending process, from pre-loan assessments to postloan monitoring. By using advanced machine learning algorithms, banks can identify and mitigate risks with remarkable accuracy. Traditional risk management methods, which often depend on manual reviews and in-person checks, are time-consuming and prone to errors. AI, on the other hand, enhances risk control by analyzing vast datasets in a short time, heeding early warning signals, and detecting fraudulent activities.
For banks, incorporating AI into the credit approval process offers significant advantages. Automated systems drastically reduce the time required to evaluate loan applications, while AI models assess multiple factors — such as credit scores and repayment histories — to accurately measure a borrower’s creditworthiness. Fraud detection systems powered by AI further bolster financial security by spotting inconsistencies or suspicious patterns that might otherwise go unnoticed. This provides banks with a robust defense mechanism against bad loans and ensures safer, more efficient financial operations.
The traditional reliance on physical bank branches, rural service centers and in-person outreach teams is giving way to AI-driven digital platforms. AI is enabling financial institutions to shift toward integrated, agile and intelligent service delivery systems, drastically reducing operational costs while expanding the availability of financial services. With AI, institutions can provide 24×7 services nationwide, eliminating the constraints of time and location.
AI-powered systems break down the data silos that once isolated different financial services, allowing for comprehensive integration and data sharing. This seamless access to customer data enables financial institutions to offer more personalized, holistic services.
In the years ahead, we can expect AI to play an even bigger role in driving social and economic development, improving people’s living standards, and fostering greater financial inclusion globally. The potential for AI-powered inclusive finance to uplift underserved communities, stimulate economic growth and enhance people’s quality of life is immense. And this journey is just beginning.
Fang Lifa is general manager of Inclusive Finance Department, Hengfeng Bank Sun Yunchuan is director of International Institute of Big Data in Finance, Beijing Normal University
The views don’t necessarily reflect those of China Daily.
If you have a specific expertise, or would like to share your thought about our stories, then send us your writings at opinion@chinadaily.com.cn, and comment@chinadaily.com.cn.
Finance
How Applied Materials Is Driving Transformation of the Finance Function with SAP Taulia
Within the global manufacturing industry, maintaining a competitive edge requires a delicate balance between driving internal efficiency and fostering strong external relationships. For Applied Materials, a leader in materials engineering solutions for the semiconductor industry, this challenge became the foundation for a strategic finance transformation program, with an SAP Taulia solution emerging as a key enabler.
The journey began in early 2019 with the launch of Agile Finance, an end-to-end transformation initiative designed to support the company’s aggressive growth trajectory, which included a goal to double in size. The initiative was built around three strategic pillars: enhancing the efficiency and effectiveness of the finance organization, promoting career fulfillment, and establishing a robust digital operating model. The impact was significant, with the finance function achieving approximately 35% productivity gains in its labor force.
The third pillar—the move to a digital operating model—is where the partnership with SAP Taulia began.
“The SAP Taulia Dynamic Discounting solution was introduced not merely as a cost-cutting measure, but as a strategic tool to transform and digitize the interaction with Applied’s extensive, global supplier base,” Junaid Ahmed, corporate VP, Finance at Applied Materials, says. “We understood that to reap the benefits of digitization, we had to ensure the suppliers were on board. It needed to be a win-win outcome.”
Unprecedented flexibility for suppliers
The program empowers suppliers—thousands of them worldwide—to self-select which approved invoices they wish to discount for early payment. This is not a continuous, all-or-nothing commitment but rather a decision made on an invoice-by-invoice basis. This flexibility allows suppliers to manage their working capital needs with greater precision, taking advantage of early payment during their own critical periods, such as quarter-end or year-end, to help meet their own financial targets.
The system also drastically improves transactional efficiency. Suppliers no longer have to call Applied to track invoice status, approval, or payment date. All this information is available 24/7 in the SAP Taulia solution, reducing resource allocation on both sides and ensuring both reap the benefits of moving to an integrated, digital system.
Strategic benefits for Applied Materials
For Applied, the program is a testament to its focus on balancing efficiency with strong supplier relationships. The philosophy is a “win-win” built on a crucial spread: Applied Materials, as a Fortune 500 company with strong cash flow, has a significantly lower cost of capital than many of its suppliers. By funding the discounts, Applied captures a return—the discount income—while offering its suppliers funding at a rate close to their cost of capital, but with greater convenience.
This relationship-focused approach is critical. Applied’s supplier account managers actively support the program because they recognize its mutual benefit, not viewing it as a finance mandate to push costs onto the supply base.
Furthermore, the “dynamic” nature of the discount rates is a powerful risk mitigation tool. Unlike fixed contractual discounts, the rates can be adjusted in response to global economic changes, such as shifts in interest rates. When interest rates rose after the pandemic, Applied was able to adjust the discount rates accordingly with minimal pushback, as the core proposition remains the valuable spread between the parties’ cost of capital.
The SAP Taulia Dynamic Discounting solution has been rolled out globally, giving all suppliers the opportunity to use it. This has been critical over the last 12 months as many businesses around the globe have been subject to new and often unexpected tariff costs impacting their margin and their liquidity.
“The flexibility of the solution means suppliers can access funds when they need them, which helps them navigate some of the economic uncertainty that many businesses are facing,” Dirk Holoubek, managing director, Finance Shared Services, explains. “2025 saw a 23% increase in usage of the discounts, reflecting the pressures that suppliers are feeling right now on their cash flow.”
The solution’s capability to drive sophisticated analytics is also a major strategic asset. It helps provide insights into the different costs of capital between Applied and its supplier base. This data allows for targeted outreach and communication, ensuring that the offer of capital support is proactively extended to the suppliers that need it most.
The strategic value of the solution is further cemented by its ownership. The acquisition of Taulia by SAP brings several advantages.
“Trust is really important to both us and our suppliers,” Ahmed says. “For our suppliers to adopt a new solution, they need to know its technology they can rely on in the long term. Being part of SAP creates that assurance in the long-term future of the program.”
Looking forward, Applied Materials is already focused on the next stage of the transformation project: Agile Finance 3.0, which is focused on enabling the organization to become AI-first. The company is deploying a global, organization-wide AI assistant to drive personal productivity, but the strategic application of AI in the supplier management space is even more profound.
AI is expected to transform decision-making enablement by analyzing critical information and communicating effective options. In the future, AI will be able to proactively assess the specific needs and attributes of the supplier base, enabling Applied to address issues more quickly and resolve them earlier. The benefits are already tangible in e-invoicing: AI has made the solution more flexible and “human-like,” capable of reading minor changes in invoice format that would have previously caused electronic errors. This reduced rigidity and increased flexibility are directly contributing to the overall efficiency of the digital operating model.
By leveraging the SAP Taulia Dynamic Discounting solution, Applied Materials has not only digitized a process but also strategically transformed its financial operations, creating a system that is agile, resilient, and focused on maintaining mutually beneficial relationships with its global supplier ecosystem.
Cedric Bru is CEO of SAP Taulia.
Finance
Houston budget amendment would give financial assistance to help those impacted by a trash fee
HOUSTON, Texas (KTRK) — Houston City Council could soon consider whether to offer financial assistance to help those who may struggle to afford a proposed trash fee.
This month, council will approve a budget. In it, Mayor John Whitmire doesn’t increase taxes.
However, he does want to charge a $5 monthly fee to cover trash services. A plan to help close the city’s nearly $200 million deficit that doesn’t add up to some.
Speaking in front of council on Wednesday, Super Neighborhood 64 president Lindsay Williams brought more than concerns, she had numbers surrounding the mayor’s proposed $5 monthly trash fee.
A plan his team says could climb to $25 a month by 2032. If it does, Williams told council that $300 annual cost would be just .15% of a $200,000 income.
For someone making $15,000, it’s two percent. “More than 13 times the burden for the same trash, same truck and same fee, but not the same pay,” Williams explained.
However, Controller Chris Hollins said the mayor’s not being truthful about the real cost.
“Houstonians are not stupid,” Hollins said. “We should not treat Houstonians like they’re stupid.”
Hollins said the cost may need to be $40 a month. Whitmire didn’t respond to Hollins during the meeting when he asked if he plans to increase the fee.
No matter the cost, some council members want to offer financial relief. Right now, there are no exceptions.
However, an amendment council will consider from Council Member Alejandra Salinas next week would change that.
“If they for whatever reason met the threshold and need an additional need because of the administrative fee, our amendment would allow them to apply for funds through the water fund,” Salinas said.
The trash fee wasn’t the only item from the mayor’s seven and a half billion dollar budget proposal that sparked debate. Hollins said a plan to divert money away from water utilities could drain a billion over the next five years from infrastructure money.
Whitmire disagrees saying there’s more than enough funds to handle the change, and continue with projects.
“We’ve all admitted the budget’s not perfect, but certainly it’s a first start that Houstonians understand and it’s a shame it’s being so politicized because it’s literally people’s lives and death,” Whitmire said.
Council will vote on amendments next week. It has to have a new budget in place by the end of the month.
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Finance
How can I illustrate our financial position to a spouse who shows little interest?
Reader question: My spouse has little interest in our financial position. As we age, this concerns me. I try to share some basic information (income, spending, account balances, debt, and so on) each month but rarely get a response. I think graphs or charts might be of more interest to her than a bunch of numbers. What recommendations would you have for illustrating our financial position so that I am not the only person aware of how we are situated? Thanks!
Answer: Your situation is pretty common. Most couples I know develop a division of labor over time, where one person is in charge of financial matters and the other person is less involved. That’s definitely the case for my husband and me. He’s in charge of paying all the monthly bills and preparing our tax returns, but the financial planning and investment decisions are up to me. This type of arrangement might work well for a long time, but can become less sustainable with age, particularly if the “finance person” in the relationship dies or develops a major health issue.
Online tools and mind maps
Illustrating your financial situation with charts and graphs is a great idea that might help your spouse become a little more involved. Morningstar’s Portfolio X-Ray tool includes a variety of images that help illustrate your financial situation. Websites for most major brokerage firms also include some visual tools. Schwab, for example, offers a Portfolio Checkup and a bar graph illustrating your account’s monthly income from dividends and interest income. Vanguard has a Portfolio Watch tool and a variety of performance illustrations, tools, and calculators.
A mind map, which we used with clients when I worked for a financial advisory firm, can be another way to picture your entire financial situation on one page. There are various softwaretemplates for drawing a mind map, or you can simply sketch it out with a large sheet of paper and a pencil. Start with your names at the center of the page. Then draw spokes connecting to various categories, such as names of other family members; investment accounts; real estate and other assets, insurance policies, estate plans, key goals and values, and contact information for accountants, estate planners, and other professionals. It can be helpful to go through the mind map together and make any updates needed at least once a year.
Other ways to communicate about money
A few other ideas—though not related to charts and graphs—might also be useful.
I like the idea of putting together a net worth statement that itemizes cash, taxable accounts, real estate, retirement accounts, and debt for each member of the couple as well as items owned jointly. It’s a good idea to update this document at least once a year and discuss it as a couple. If you set up the document as a spreadsheet, you can include columns with additional information such as account numbers, what each account is used for, which accounts are subject to required minimum distributions, or tax issues like potential capital gains.
Many couples also put together a binder (sometimes humorously called a “Doomsday Book”) that contains information about where to find important paperwork, insurance policies, how bills are paid, what each account is for, steps the surviving spouse will need to take, final wishes, and any other critical information.
A well-qualified financial adviser can bridge the information gap
Finally, you could consider working with a good financial adviser, who can help involve your spouse in financial matters while you’re still living and step in to fully manage investments and personal finance decisions if you pass away before your spouse. Make sure the adviser holds the Certified Financial Planner designation and charges fees that are reasonable. Although a 1% fee is still the industry standard for accounts of $1 million or less, it’s possible to find advisers who charge significantly less, including a few who price their services based on hours worked instead of a percentage of assets under management.
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This article was provided to The Associated Press by Morningstar. For more personal finance content, go to https://www.morningstar.com/personal-finance.
Amy C. Arnott, CFA, is a portfolio strategist for Morningstar and co-host of The Long View podcast.
Related links:
What If This Turns Out to Be a Terrible Time to Retire?
https://www.morningstar.com/personal-finance/what-if-this-turns-out-be-terrible-time-retire
Bill Bengen: ‘Inflation Is the Greatest Enemy of Retirees’
https://www.morningstar.com/retirement/bill-bengen-inflation-is-greatest-enemy-retirees
3 Big Questions to Ask Your Aging Parents
https://www.morningstar.com/personal-finance/3-big-questions-ask-your-aging-parents
Copyright 2026 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without permission.
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