Business
Amazon ignored internal warnings of warehouse injuries, Senate probe finds
For years, Amazon has faced accusations that the pressure the company puts on its warehouse workers to work more quickly has led to higher rates of injuries.
Now, an investigation by a U.S. Senate committee led by Sen. Bernie Sanders (I-Vt.) has found that Amazon itself made the link between productivity quotas and injuries and that Amazon executives refused to make changes over concerns they would harm business.
In a report on its findings released this week, the Senate’s Committee on Health, Education, Labor and Pensions concluded that in 2023 Amazon warehouses recorded more than 30% more injuries than the industry average and that the company portrays its warehouses inaccurately to the public by “cherry-picking” injury data. Amazon also discourages injured workers from receiving outside medical care, and its internal practices force workers who need care to return to work too soon, the report said.
As part of the probe, which was launched by Sanders in June last year, Senate committee staff examined seven years of Amazon workplace injury data and hundreds of internal documents provided by the company, as well as conducted interviews with 130 workers. The report, however, says Amazon refused to hand over much of the information the committee requested.
“I don’t even use Amazon anymore, I’d rather wait … than have some poor employee in an Amazon warehouse get battered and bruised so I can get my book within six hours,” one worker told investigators. “People don’t see that, they think it just appears by magic. But it doesn’t, it appears by blood, sweat, and tears.”
Amazon vigorously criticized the report’s findings, the committee and Sanders in a blog post it published on its website Monday. The post, titled “Senator Bernie Sanders continues to mislead the American public on workplace safety at Amazon,” contended that the internal documents the report referenced were flawed and said that over the last five years the company has increased delivery speeds and decreased injury rates.
“Sen. Sanders’ report is wrong on the facts and weaves together out-of-date documents and unverifiable anecdotes to create a pre-conceived narrative that he and his allies have been pushing,” Amazon spokesperson Kelly Nantel said in an emailed statement.
The report described two studies Amazon conducted to examine injury rates.
Project Soteria in 2020 sought to determine why the company’s injury rates improved during the early months of the COVID-19 pandemic. It recommended pausing a practice of disciplining workers for missing productivity targets and providing workers with more time off. Amazon leadership rejected the recommendations, the report said.
Amazon, however, said in its post that the project’s methodology had been evaluated by Amazon economists and was determined to be inaccurate.
Regulators in Washington previously cited Amazon for safety violations and referenced Project Soteria in its case, but a state judge tossed out many of the citations this year after a monthslong trial, finding the state did not establish a clear link between work speed and injury rates.
Project Elderwand, launched in 2021, found that the likelihood of a worker suffering a back injury increased as the number of items they handled over the course of a shift increased, the report said. To remedy this, the study proposed limiting the number of repetitive motions required of an employee during a shift and using a software program to enforce work breaks — a proposal Amazon rejected.
Project Elderwand concluded about 216 motions per hour during a 10-hour shift was the upper limit that an employee could safely perform, but Amazon workers on average handle nearly 2,400 items over a 10-hour shift — more than 266 items per hour, according to the Senate committee’s report.
The company said in its Monday statement that Project Elderwand found that forced breaks to reduce the pace of work was an ineffective intervention and that the company has made other “meaningful ergonomic enhancements over the last few years.”
It’s unclear whether government scrutiny of Amazon will change under the incoming Trump administration. Although Trump has garnered support from the Teamsters, a powerful union that has been critical of Amazon and has led the charge to unionize its warehouses, the administration is reportedly considering Heather MacDougall, a former Amazon vice president overseeing workplace health and safety, to lead the Occupational Safety and Health Administration.
California in 2021 passed landmark legislation seeking to crack down on harsh warehouse work conditions. In June, the state fined Amazon nearly $6 million for failing to provide employees at two Inland Empire fulfillment centers with adequate explanations of quotas that they were expected to meet as they prepared orders for shipment. Amazon has appealed the citations.
Business
Fire-damaged Pacific Palisades shopping center sets reopening date
The luxury shopping center in Pacific Palisades will reopen next month after more than $100 million in renovations forced by the January 2025 wildfire that devastated the Los Angeles neighborhood.
Palisades Village will reopen Aug. 15, owner Rick Caruso announced Wednesday. The outdoor center survived the blaze that destroyed homes and other businesses but needed refurbishment to eliminate contaminants that the fire could have spread.
Crews are putting finishing touches on mall buildings after tearing them down to the studs, treating the wood and rebuilding the walls, Caruso said.
“Everybody’s working, and stores are moving their products in,” he said. “It’s a really cool feeling that people have really locked arms and are working together.”
An electrician installs lighting for a restaurant at Rick Caruso’s Palisades Village on Thursday. The shopping center is scheduled to reopen mid-August.
(Myung J. Chun / Los Angeles Times)
Pacific Palisades resident Allison Polhill, who is rebuilding the home of 30 years that her family lost in the blaze, said she is “thrilled” at the prospect of returning to the mall she used to frequent. Its comeback is a boost for the community, she said.
“Every single step that we make to reopen our commercial corridors is going to bring more people back into the Palisades,” said Polhill, who expects to move back into her home at the end of August.
A total of 6,822 structures were destroyed in the Palisades fire, including more than 5,500 residences and 100 commercial businesses, according to the California Department of Forestry and Fire Protection.
Caruso previously attributed the mall’s survival to the hard work of private firefighters and the fire-resistant materials used in the mall’s construction.
The $200-million shopping and dining center opened in 2018 with a movie theater and a roster of upmarket tenants, including Erewhon, which may be the only grocer in the heart of the fire-ravaged neighborhood when it opens.
Caruso’s company was able to fill the mall with tenants despite the long shutdown.
Palisades Village is 99% leased, with the majority of tenants returning, said Jackie Levy, chief financial and revenue officer. Nearly one-third of the shops and restaurants are new to the property.
A firefighter carries a hose back to his rig while walking through a destroyed home from the Palisades fire in Pacific Palisades on Jan. 7, 2025.
(Genaro Molina / Los Angeles Times)
Last year, Pacific Palisades-based fashion designer Elyse Walker said she would reopen her eponymous store in Palisades Village after losing her 25-year flagship location on Antioch Street to the inferno.
Other neighborhood shops destroyed in the fire that are reopening at the mall include K Bakery and Loomey’s Toys, which caters to children up to age 12 and used to be across the street from Palisades Elementary Charter School.
“It’s been a journey and I’m excited because I wasn’t sure that there was going to be a place to come back to,” said toy store owner Amanda Rastegar. “Hopefully we can bring some of that magic back.”
Rastegar’s home in the Palisades survived but was damaged by the fire. The family returned about eight weeks ago. Her last memory of the fire was a burning supermarket.
“I just couldn’t wrap my brain around what was happening,” she said. “By the time I left, Gelson’s was on fire.”
Among the returning tenants is Angelini Ristorante & Bar. Well-known Los Angeles chef Gino Angelini said he will be in the kitchen next month for a return of the Italian restaurant.
“We won’t do a big celebrity open,” he said. “We want to have a very soft opening and see our customers come back.”
Construction takes place at Rick Caruso’s Palisades Village on Thursday. The shopping center is scheduled to reopen mid-August.
(Myung J. Chun / Los Angeles Times)
An elaborate celebration would not feel “correct for me,” Angelini said, because the devastation has been “very sad” for so many.
Other new tenants include local chef Nancy Silverton, who has agreed to move in with a new Italian steakhouse called Spacca Tutto. Women’s activewear retailer LESET will open its first West Coast location.
Caruso said he is optimistic that customers will return to the center, even though many Pacific Palisades residents are still dispersed. One tracking system estimated that about 30% of the Village’s customer base was impacted by the fire, he said.
“That means 70% did not get impacted, so there’s a lot of customers still left out there,” Caruso said. Historically, the center drew customers from as far away as Beverly Hills and Calabasas, as well as Malibu, Brentwood and Santa Monica.
He also hopes many will be inspired to visit the revived mall.
“I believe in the goodness of people and I believe that people are going to want to support the Palisades,” he said. “They’re going to want to be there and support the businesses that have had the courage and the heart to reopen.”
Business
Walmart’s EV chargers are coming to California with discounts for members
Walmart is rapidly expanding its network of electric vehicle chargers designed for customers to use while they shop.
The network could help fill gaps in EV infrastructure in states with greater need for chargers. Walmart, which has more than 5,000 locations in the U.S. and hundreds in California, says more than 90% of Americans live within 10 miles of one of its stores.
The chargers also offer an incentive for customers to choose Walmart — Walmart Plus members will receive a 10% discount off an average price of $0.46 per kilowatt-hour of energy at the company’s chargers.
Walmart chargers are already available at more than 75 locations in 17 states, with Texas boasting the most charging stations, followed by Florida and Arizona.
Matthew Nelson, Walmart’s director of energy policy, said last week on LinkedIn that the network will soon reach 29 states, including California.
“We are delivering on the promise of affordable, reliable and convenient charging,” Nelson said in his post.
According to Walmart’s website, six charging stations are coming to California soon, though the company did not offer a specific timeline.
The chargers will be installed at stores in Antelope, Brea, Fresno, Stockton, Suisun City and Vallejo.
Most charging sites in California will include eight to 16 fast-charging stalls, said Walmart spokesperson Kelsey Bohl.
The company first announced plans in April 2023 to install its own EV chargers at Walmart and Sam’s Club stores, with a goal of installing thousands of chargers by 2030. Partnering with ABB E-Mobility and Alpitronic, it added 25 new charging sites this past May and six more in June.
“Walmart is building a leading retail-integrated EV fast-charging network, focused on delivering an affordable, reliable and convenient charging experience where customers already shop,” Bohl said in an emailed statement. “Customers can charge while they shop, access stations through the Walmart app they already use, and benefit from affordable pricing.”
The charging stations already available include 612 individual charging stalls using 400-kilowatt chargers. Each stall has a dual charging cord with both Combined Charging System and North American Charging Standard connectors. The standard connectors, designed by Tesla, are smaller and lighter than the combined systems.
The primary way to pay for the chargers is through the Walmart app, but the company is also experimenting with built-in credit card readers to allow those without the app to use the stations.
Customers can check charger availability on the Walmart app. The company said the chargers will be available 24 hours a day.
Business
Waymo reports teen riders for bad behavior and delivers them to the police
Robotaxis could be turning into robocops.
A self-driving Waymo reported two teens to San Mateo, Calif., police on Monday after they were found drinking alcohol and shooting toy guns in the back of the vehicle.
According to a social media post from the San Mateo Police Department, officers detained two 15-year-olds after the Waymo they were riding in contacted the department and stopped in a parking lot until law enforcement arrived.
“Parents do you know where your teens are?” the San Mateo Police Department wrote on Facebook following the incident. “Waymo does!”
Officers removed both teens from the vehicle and determined they were using toy guns to shoot Orbeez out the windows. Orbeez are small, water-absorbing beads sold at toy stores.
“Toy guns, water guns, and BB guns all pose real dangers, especially to an untrained eye,” the Police Department said. “The simple handling of them can cause fear in [passersby].” “
A video posted on Facebook shows at least five officers and a police dog responding to the scene and approaching the Waymo with their weapons raised.
Waymo did not immediately respond to a request for comment.
Waymo vehicles have internal cameras and microphones that may be used in an emergency or to “promote safety and security,” according to Waymo’s online support page.
The cameras are also used to ensure the vehicles are clean and to help find lost items, according to the support page.
The company said it does not use facial recognition or other biometric identification technologies to identify individuals.
“In more urgent circumstances, support may access live video during a trip,” the Waymo page said.
The San Mateo Police Department’s Facebook post has garnered nearly 60 comments, with one user accusing Waymo of “snitching.”
“At least they got a designated driver?!” one user commented.
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