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Alaska institutions and businesses reckon with impacts of wide-ranging cloud software glitch

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Alaska institutions and businesses reckon with impacts of wide-ranging cloud software glitch



A 911 dispatch center in Petersburg. (Photo: KFSK)

911 services across Alaska are back up and running after a software update from the popular cloud security provider CrowdStrike caused chaos and crashed computer systems around the world late Thursday night.

Alaska State Troopers reported late Thursday night that the outage had disrupted operations at “many” emergency and non-emergency call centers around the state. State troopers said 911 services across the state were back to normal as of about 6:45 a.m.

Across the country, the faulty software update disrupted health care providers, airlines and banks, among others.

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The Alaska Department of Transportation and Public Facilities said the issue resulted in cancellations of seven Delta and United flights at Ted Stevens Anchorage International Airport. State officials said Alaska Airlines flights were not disrupted by the outage.

Flight tracking website FlightAware reported 42 delays at Ted Stevens as of 1:30 p.m. Friday.

“Multiple airlines systems continue to be affected late into the morning, there is no projected timeline for when they will be operational again,” DOT&PF said in a statement.

State officials said the issue had delayed three flights at Fairbanks International Airport.

The operator of Alaska’s largest hospital, Providence Health and Services, said in a statement posted to its website that its IT teams worked overnight to respond to the issue and restore functionality to a key electronic health records system. But the nonprofit Catholic hospital provider said other systems, including clinical applications and workstations, continued to feel the impact of the outage as of noon Alaska time Friday.

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A spokesperson said Alaska Native Medical Center in Anchorage was experiencing “operational challenges” as a result of the software glitch but said care was continuing.

“While we have organized an incident command to urgently restore all systems at the Alaska Native Medical Center and campus-wide, our emergency services and specialty clinics remain open,” Shea Siegert of the Alaska Native Tribal Health Consortium said in an emailed statement. “Patients needing healthcare can absolutely come to the hospital or clinic for care. We are prioritizing solutions in clinical areas, using downtime procedures as needed, and continue to provide the highest level of patient care possible.”

Erin Hardin, a spokesperson for Bartlett Regional Hospital in Juneau, said the outage’s impact on their operations was limited, and that patients should not expect disruptions.

“Our daily operations are functioning normally,” she said. “We are learning of a few, I think, third party vendors that we do use that have been impacted, and so we’re learning about what some of those secondary impacts are. … That work is still underway, but our major operations are not affected.”

The outage also affected state courts, said Alaska Court System spokesperson Rebecca Koford, though the impacts were relatively minor.

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“In some locations, things might have been a little slow to get started this morning, but no hearings were actually disrupted,” she said. “Everything was able to continue, but it might have required a little bit of extra patience today.”

State appeals court records were inaccessible online Friday morning but appeared to be functioning normally by midday. Koford said IT teams worked overnight to prevent wider impacts to court operations.

First National Bank Alaska said by email that its customers were not affected by the issue.

“Our internal Information Technology and Security teams, who monitor First National’s network 24/7, took immediate action to ensure all bank systems remained secure and operational, ensuring all customers experienced uninterrupted access to in-person and digital banking services,” said Senior Vice President Denise Brown Robinson.

CrowdStrike offered a workaround for the issue in a blog post on its website.

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This is a developing story and may be updated.


Eric Stone covers state government, tracking the Alaska Legislature, state policy and its impact on all Alaskans. Reach him at estone@alaskapublic.org.





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Editorial: Decision time in Juneau: Discipline or make it rain?

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Editorial: Decision time in Juneau: Discipline or make it rain?


The trans-Alaska pipeline and pump station north of Fairbanks. (AP Photo / File)

Alaska has seen this movie before: oil prices spike, politicians celebrate and Juneau starts figuring out how fast it can spend the money.

The U.S. attack on Iran has pushed global oil prices higher, rattling energy markets and sending crude prices upward as supply fears ripple through the global economy. Energy markets surged as tanker disruptions and facility shutdowns across the Middle East threatened supply — a reminder that geopolitical shocks can move oil prices overnight.

For Alaska, that means something very specific: more money. But before Gov. Dunleavy and the Alaska Legislature start eyeing a fresh pile of cash like kids staring at a cookie jar, let’s get something straight. This is not prosperity. This is a temporary windfall driven by war.

And if the past is any guide, Juneau has a good chance to screw it up.

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[Related news coverage: Spike in oil prices will boost Alaska revenue, but not enough to cover projected deficit]

Oil prices jumped sharply after the U.S. and Israel attacked Iran on Feb. 28, and analysts say prices could climb even higher if the conflict drags on. Some forecasts suggest oil could exceed $100 per barrel, which could mean roughly $1.5 billion more in revenue for Alaska in the coming year, according to reporting by the Juneau Empire.

That kind of money would erase much of the state’s budget deficit and could even fund a dividend north of $3,000.

Cue the political stampede.

In an election year especially, there will be lawmakers eager to promise giant Permanent Fund dividends fueled by this sudden surge in oil revenue. Expect campaign ads. Expect grandstanding. Expect speeches about “returning the wealth to the people.” And even before the attack on Iran, Gov. Dunleavy was already pushing an unsustainable full dividend for each Alaskan.

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It’s a stupid idea — not because Alaskans don’t deserve dividends but because temporary revenue should never be used to make permanent promises. War-driven oil money is the worst possible revenue on which to build promises.

Alaska should know better by now

Alaska’s finances remain wildly exposed to oil price swings. A single dollar change in oil prices can move the state budget by roughly $25 million to $35 million, according to Alaska Public Media.

That volatility is exactly why treating a war-driven price spike as stable revenue is fiscal stupidity.

Even lawmakers watching the markets closely say the state should not assume the spike will last. As legislative leaders told Alaska Public Media, Alaska cannot build its spending plans around overly optimistic oil prices. Yet history tells us that when oil money shows up unexpectedly, discipline in Juneau disappears faster than reindeer sausage at the Tanana Valley State Fair.

The last time a global conflict sent prices soaring was after Russia invaded Ukraine in 2022. Oil shot above $100 a barrel for months. What did Alaska do? The Legislature and governor approved a massive dividend and energy payments totaling more than $2 billion. The state spent the money almost as fast as it arrived — don’t we wish we had those billions today?

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Like any temporary high, it felt good at the time, and politically, it was wildly popular. It also did absolutely nothing to solve Alaska’s long-term fiscal problems.

The temptation is coming

The state’s spring revenue forecast arrives in about two weeks. If oil prices remain elevated, the numbers will suddenly look far healthier than they did a month ago.

That’s when it gets tempting. Lawmakers will start talking about “surplus revenue.” Candidates for public office will promise bigger dividends. The governor’s allies will argue the state can suddenly afford everything. Don’t fall for it.

As longtime Alaska fiscal analyst Larry Persily recently wrote in the Alaska Beacon, rising oil prices quickly create a long list of spending ideas in Juneau. But the real question isn’t how much money might arrive — it’s how long it will last. And nobody knows the answer to that. War-driven oil spikes can disappear just as quickly as they arrive.

If Alaska receives a revenue windfall from this conflict, the state should treat it for what it is: a one-time shot in the arm.

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That means save it, invest it and strengthen the state’s fiscal stability.

Deposits into reserves like the Constitutional Budget Reserve — or even better, the Permanent Fund — would help rebuild the savings Alaska burned through during the last decade of deficits. Strategic investments in infrastructure, education and economic development would strengthen the state long after oil prices fall again.

What Alaska should not do is hand the entire windfall to voters as a massive dividend. That’s not fiscal policy. That’s a sugar rush.

A simple message for Juneau

There is nothing wrong with Alaskans benefiting when oil prices rise. Oil built this state, and its revenues still help pay for essential services. But relying on war-driven price spikes to fund giant dividends is reckless.

This moment will test the discipline of Alaska’s leaders. The attack on Iran may deliver Alaska a sudden burst of revenue. But the state’s long-term problems — structural deficits, unstable revenue and growing needs — will still be there long after oil prices settle down.

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So here’s the message the governor and the Legislature need to hear: If this windfall arrives, don’t blow it the way you did last time.

Save it. Invest it. And for once, resist the urge to torch the cash in the middle of an election year.





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Here’s how some Alaska lawmakers are trying to get rid of daylight saving time

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Here’s how some Alaska lawmakers are trying to get rid of daylight saving time


Morning sun reaches the peaks near Turnagain Arm as fog hovers above the water on March 20, 2024. (Marc Lester / ADN)

Alaskans, like millions of Americans in other parts of the country, will move their clocks one hour ahead on Sunday for daylight saving time.

Many see the twice-a-year clock shift as an irksome practice that should be eliminated. Research has shown that the clock changes disrupt circadian rhythm, leading to negative health effects.

So what, if anything, are Alaska lawmakers doing to change the situation?

The Senate voted in May to advance a bill that would permanently eliminate daylight saving time in Alaska — but only if the federal government agreed to move Alaska to Pacific Standard Time, the same time zone used by Washington state, Oregon, California, Nevada and parts of Idaho.

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Sen. Kelly Merrick, an Eagle River Republican who sponsored the bill, said her proposal aims to address concerns that arise from past proposals to eliminate daylight saving time while keeping Alaska in its current time zone. Effectively, that would mean Alaska is offset from Seattle by two hours for part of the year, creating challenges for Alaskans who are dependent on Lower 48 time zones — including bankers, broadcasters and tourism operators.

The House has yet to take up Merrick’s bill. There are also two dueling House bills introduced last year — neither of which has advanced — to either permanently remain in daylight saving time or permanently remain in standard time.

Federal law allows states to exempt themselves from observing daylight saving time, which generally begins in March and ends in November. However, states are not allowed to move permanently to daylight saving time without congressional authorization.

The U.S. Senate voted in 2022 in favor of moving to permanently adopt daylight saving time. The legislation has not been voted on in the U.S. House.

Hawaii and Arizona are the two states to exempt themselves from observing daylight saving time so far.

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Alaska has long considered various proposals for eliminating the twice-a-year clock changes, with more than a dozen bills proposed in three decades. None have passed both bodies.

But there is relatively recent precedent for changing the way Alaskans set their clocks.

Until the 1980s, Alaska had four time zones. Before the change, the Southeast Panhandle, including Juneau, operated in Pacific Standard Time — the same as the West Coast of the Lower 48. Clocks in most of the state were set two hours earlier — the same time zone as Hawaii. Kotzebue, Nome and much of the Aleutian Chain were on Bering Standard Time, an hour behind Hawaii.

Moving most of the state to a single time zone was meant to create simplicity for both residents and visitors alike.

What would it mean for Alaska to permanently move to Pacific Standard Time? On the shortest days of the year, the sun would rise in Anchorage around 11 a.m. and set around 5 p.m. On the longest days of the year, the sun would rise in Anchorage shortly after 5 a.m. and set well past midnight.

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For proponents of after-work outdoor recreation, the idea may seem appealing. For longer stretches of the year, Alaskans will be able to enjoy sunlight after leaving the office or school. The price to pay? More mornings waking in the dark.





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Alaska 2025 summer tourism was ‘soft’ amid economic jitters and reduced marketing money

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Alaska 2025 summer tourism was ‘soft’ amid economic jitters and reduced marketing money


Tourists cross Fifth Avenue in downtown Anchorage during the rainfall on Monday, June 9, 2025. (Bill Roth / ADN)

Visitor numbers to Alaska were nearly flat last summer following a dip in cruise ship traffic, an unusual plateau for an industry that typically sees solid growth.

The state saw just 4,000 more tourists last summer, compared to the previous year, according to a new report commissioned by the Alaska Travel Industry Association.

That’s a bump of 0.1% percent, in a total of 2.7 million visitors.

“A flat season is OK, I guess,” Jillian Simpson, president of the Alaska Travel Industry Association, said in an interview this week.

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“It’s not great,” she said. “Certainly it feels like there’s an opportunity for tourism to be growing in Alaska. But it wasn’t a decline. And so that feels like a win.”

Early season last June, some operators reported slightly slower bookings in some sectors, such as international visitors, amid geopolitical and economic concerns caused by President Donald Trump’s global trade wars and rhetoric.

The leveling off in visitor numbers is unusual for the industry, she said.

“We’ve been on a steady trend of growth for several years,” she said, not counting the COVID-related downturn in 2020 when cruise ships to Alaska were canceled.

Also potentially affecting the summer tourism numbers: The group had less marketing funding to reach potential visitors, she said.

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That money dropped after the group had used a COVID-related $5 million federal grant the previous year.

Alaska saw about 1.8 million travelers arrive by cruise ship last year, a decrease of 0.4% from the year earlier, the report said.

About 900,000 travelers arrived by air, an increase of 0.8%.

Less than 100,000 people arrived by highway or ferry.

Anchorage snapshot

While most cruise guests visit Southeast communities, about a quarter of them travel to Seward and Whittier, delivering visitors to Anchorage.

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That cross-gulf cruise traffic fell 5% from the year before, the report said.

That likely had to do with how cruise lines allocated their ships last year, Simpson said.

The cross-gulf numbers are expected to rise this summer, in part because a new dock in Seward will be available to handle larger ships, she said.

Anchorage bed tax revenues, a tourism indicator, were down last summer, compared to a year earlier, the report said.

The annual income fell to $45 million, falling more than $4 million from the year before, an 8% drop.

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Hotel demand for Anchorage last summer was a bit softer compared to the year before, said Jack Bonney with Visit Anchorage, the city’s tourism bureau.

But that trend has recently reversed, with growth in January up from the year before.

Hotel supply was tight last year, with some renovations underway and some hotels in recent years coming off the tourism market.

But the situation for hotel supply has started to shift, too, with growth in that area, he said.

For example, a 141-room Courtyard by Marriott Hotel has planned to open its doors in spring in Midtown, at 4960 A St.

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Cross-gulf cruise ship capacity is also expected to grow this summer by 10% to 15%, he said.

That should also help boost visitor numbers, Bonney said.

Advance hotel bookings for so far this year are showing positive signs, he said.

“It appears that, at least for advanced bookings, at the same time last year, we’re ahead of the game,” he said.





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