Connect with us

Denver, CO

Denver's non-emergency number gets an automated operator

Published

on

Denver's non-emergency number gets an automated operator


DENVER — People calling the Denver Police Department’s non-emergency number will be greeted by an automated operator instead of a live human come Thursday, the city announced Wednesday.

Callers into the non-emergency line, which is 720-913-2000, will be able to tell the interactive voice response (IVR) system what they need assistance with, and they will be routed to the appropriate city entity, person, or information, according to a news release.

Calls to 911 will still be handled by humans.

“This IVR represents the continued commitment of Denver 9-1-1 to leverage modern technology to better serve our community, upgrading a legacy system that has not changed in decades,” said 9-1-1 Director Andrew Dameron in a news release.

Advertisement

Officials said callers to the non-emergency line will still be able to talk to a real person by requesting a live operator. The computer will also transfer calls to a live person if the system does not understand what a caller says or cannot assist with the request.

The city said the new IVR system was launched to better handle the nearly 1 million calls the service receives yearly.


The Follow Up

What do you want Denver7 to follow up on? Is there a story, topic or issue you want us to revisit? Let us know with the contact form below.





Source link

Advertisement
Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Denver, CO

Houston County murder suspect returns to face charges after her arrest in Denver

Published

on

Houston County murder suspect returns to face charges after her arrest in Denver


A woman accused of murder at Houston Lake Apartments back in March has returned to Middle Georgia after her arrest in Denver.

27-year-old Tylar Oglesby of Warner Robins is now in custody in Houston County for her alleged role in the shooting death of Diandre Oates at Houston Lake Apartments on the night of March 12.

MIDDLE GEORGIA CRIME | Incident report reveals new details on human remains found in a west Macon creek

Officers on the scene found Oates with a gunshot wound behind the 1700 building, and he was then pronounced dead by the Houston County Coroner’s Office.

Advertisement

The first arrest made in the case happened on March 18, with Perry Police arresting Alexander Culler on a warrant for murder surrounding Oates’ death.

Oglesby was arrested over a week later in Denver, Colo., on a warrant for a party to a crime in connection with the fatal shooting.

Oglesby has since returned to Middle Georgia from Denver, where she faces a pending murder charge at the Houston County Detention Center.

Stick with WGXA where we’re keeping you ready for what’s next.



Source link

Advertisement
Continue Reading

Denver, CO

Minnesota Timberwolves vs Denver Nuggets Apr 20, 2026 Game Summary

Published

on

Minnesota Timberwolves vs Denver Nuggets Apr 20, 2026 Game Summary


Denver, CO

Colorado boasts two of the best coffee shops in the Americas, according to new ranking

Published

on

Colorado boasts two of the best coffee shops in the Americas, according to new ranking


Denverites looking for a stellar cup of Joe don’t need to travel far to savor the flavor of excellent coffee.

That’s according to The World’s 100 Best Coffee Shops, a website that rates global hospitality establishments where coffee lovers can find better brew. The website recently announced its 2026 list of the best coffee shops in North America, Central America and the Caribbean and two local companies made the list.

Sweet Bloom Coffee Roasters came in at No. 43, while Queen City Collective Coffee ranked No. 61. Not bad for a list that includes must-hit destinations in places like Guatemala and Costa Rica, which are known for their exports of coffee beans.

The World’s 100 Best Coffee Shops decided the ranking through a mix of nominations and voting by both the public and experts. Places were evaluated based on the quality of coffee served, barista expertise, ambiance, sustainability practices, and innovation among other criteria, according to the website.

Advertisement



Source link

Continue Reading
Advertisement

Trending