MECHANICSBURG, Pa.–(BUSINESS WIRE)–Pennsylvania American Water introduced at the moment {that a} new buyer advisory map is reside on the corporate’s web site. This user-friendly map permits Pennsylvania American Water prospects to view any lively water service disruptions, deliberate service outages, hydrant flushing notices or boil water advisories inside their space. A hyperlink to the client advisory map could be discovered on the house web page and the Alerts web page of the corporate’s web site.
“We’re dedicated to offering distinctive customer support and are frequently looking for methods to enhance our communication round outages and advisories,” mentioned Jim Runzer, vice chairman of operations at Pennsylvania American Water. “This buyer advisory map is a useful software that enables prospects to view occasions taking place of their space which will affect their water service.”
Prospects now can search by tackle to find out if they’re positioned inside an alert space and might view further info equivalent to estimated time of restoration and steps to take when below an advisory.
“This info has at all times been accessible to our prospects however by no means in such an easy-to-use trend,” added Runzer. “We developed this strong software by way of suggestions from our prospects, and we proceed to welcome that suggestions to enhance our supply of remarkable customer support.”
Prospects are inspired to log onto MyWater and ensure their account info is updated to obtain telephone, textual content and e-mail alerts about points doubtlessly impacting their service. Contact info and alert settings could be personalized throughout the buyer’s MyWater account.
Final yr, Pennsylvania American Water introduced an internet outage reporting customer support enhancement that permits prospects to report outages or pressing water service points on-line by clicking on the “Report Emergency” icon on the highest proper of the house web page or at emergency.amwater.com.
About Pennsylvania American Water
Pennsylvania American Water, a subsidiary of American Water (NYSE: AWK), is the biggest investor-owned water utility within the state, offering high-quality and dependable water and wastewater companies to roughly 2.4 million folks. With a historical past courting again to 1886, American Water (NYSE:AWK) is the biggest and most geographically various U.S. publicly traded water and wastewater utility firm. The corporate employs greater than 6,400 devoted professionals who present regulated and regulated-like consuming water and wastewater companies to greater than 14 million folks in 24 states. American Water offers secure, clear, inexpensive and dependable water companies to our prospects to assist preserve their lives flowing. For extra info, go to amwater.com and comply with American Water on Twitter, Fb and LinkedIn.