North Carolina
North Carolina DOI reminds insurers of claims processing delay consequences
North Carolina DOI reminds insurers of claims processing delay consequences
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on
Insurance | Legal
North Carolina Insurance Commissioner Mike Causey has issued an advisory bulletin as a reminder of a mandate to promptly handle and settle auto insurance claims.
“The department is seeing an increase in consumer complaints regarding delays in claims processing, including the review of supplemental damage estimates, response times for diminished value claims, and overall communication regarding the status of claims.
“Delays in the handling of claims can lead to financial hardship, emotional distress, and prolonged inconvenience for consumers. Delays in claim resolution should be minimized to ensure that consumers receive the coverage and compensation they are entitled to under their insurance policies.”
Under North Carolina law, prohibited claims practices, among others, are delayed acknowledgment and response to claims, refusing to pay claims without conducting a reasonable investigation, and attempting to settle a claim for less than the amount a reasonable person believes they’re entitled. Such practices can also result in breach of duty violations.
If any actions under the law happen enough to be considered a general business practice, they’re considered unfair methods of competition and unfair and deceptive acts or practices, according to the NCDOI.
“Practices that violate these requirements also erode consumer trust and confidence in the insurance industry,” Causey states in the bulletin.
“Therefore, the department urges all licensed insurers offering automobile insurance in North Carolina to prioritize reasonably prompt handling and settlement of auto insurance claims. Insurers are also encouraged to take necessary measures to address any systemic issues contributing to delays in resolving claims. The department closely monitors insurer practices and will take appropriate enforcement action against any insurer it finds to be in violation of our laws.”
During the Society of Collision Repair Specialists’ April 2023 open board meeting, Causey said there are insurance companies that do a good job of handling and paying claims more quickly than others. He suggested consumers shop around for the best coverage.
“Anything that you bring to the attention of the regulators, if you give it to our office and say, ‘We’ve noticed this, this is the documentation we have,’ we’ll get our folks on it and investigate it and try to get to the bottom of it.”
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Featured image credit: North Carolina Insurance Commissioner Mike Causey speaks during an SCRS open board meeting in April 2023. (Lurah Lowery/Repairer Driven News)
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North Carolina
North Carolina is hot, dry, and about have fireworks everywhere. Why isn’t there a burn ban?
Right now, it’s unmissable. North Carolina, and especially the Triangle, is both very hot, and very dry. Fireworks stands are popping up, just in time for the Fourth of July. So why isn’t the state under a burn ban?
It’s a straightforward question, with a complex answer.
Both the state, through the North Carolina Forest Service, and individual counties can declare burn bans. The vast majority of the time, county fire marshals listen to the Forest Service. And right now, the Forest Service says the danger isn’t great enough – yet.
“We’re still dry, fire danger is still high, but we haven’t reached that hazardous category yet,” said Phil Jackson, a Forest Service spokesperson.
Jackson points out that the state has two fire seasons, spring and fall, and conditions right now are very different.
For one, humidity is much higher right now, and humidity “tends to bring relief to fire risk and any ongoing wildfire activity that might be happening at that moment,” said Jackson.
Leaves are also key. In spring, plants are trying to wake up from their long winter sleep. Doing that requires a lot of water, drying out the soil.
“Think of each individual root system as being a straw that is just pulling water out of the ground,” said Jackson.
In the fall, the ground is covered in lots of new dry leaves, increasing the danger again.
“When they’re in full green, like they are now, they tend to be more fire resistant,” said Jackson.
Jackson points out it’s not impossible to have a summer-time burn ban. The Forest Service is constantly monitoring conditions, and it’s possible those conditions could get worse in the coming weeks. For now, though, the fire danger, Jackson says, is “manageable.”
But while the fire risk might be manageable, that doesn’t mean people should be careless.
“We always encourage residents to avoid outdoor burning, unless it’s absolutely necessary,” said Johnston County Fire Marshal Travis Johnson.
Johnson says, especially with the Fourth of July right around the corner, anyone burning or lighting fireworks should always have a source of water nearby to douse any runaway flames. “We never want anything to happen, but want to make sure that you’re safe while using those,” said Johnson.
If a burn ban were to be implemented, it would impact Fourth of July fireworks shows. For now, though, those shows are allowed to go ahead, and remain the best option, Johnson says, for anyone who wants to see fireworks this year.
Johnson, and other fire marshals WRAL spoke with, also stressed official fireworks shows are put on by professionals, are strictly permitted and regulated, and there are always firefighters there, on standby, just in case.
“Just be safe, and enjoy the holidays,” said Johnson.
North Carolina
Man killed, teenager hurt after wrong-way crash in Caldwell County
The video above is a live stream of WBTV and affiliated programming, and may not be directly related to the article below.
GRANITE FALLS, N.C. (WBTV) – A man was killed and a teenager was hurt after a head-on crash in Caldwell County on Sunday.
The deadly crash happened along Highway 321 near Glenn Ridge Drive in Granite Falls, just before 7:45 p.m. on June 28.
North Carolina state troopers said 65-year-old Marvin Wayne Anderson was driving the wrong way on Highway 321 when he crashed head-on into an 18-year-old.
Troopers said Anderson died on the highway, while the teenager was taken to a nearby hospital with minor injuries.
Highway Patrol said its initial investigation did not find speed or impairment to have been factors in the wreck. Troopers did not say why or how Anderson ended up on the wrong side of the road.
The crash reportedly shut Highway 321 down for several hours but it has since reopened.
Also Read: Mail worker killed in broad daylight in rural North Carolina, officials say
Copyright 2026 WBTV. All rights reserved.
North Carolina
NC Lottery Pick 3 Day, Pick 3 Evening results for June 28, 2026
The NC Lottery offers several draw games for those aiming to win big.
Here’s a look at Sunday, June 28, 2026 results for each game:
Winning Pick 3 numbers from June 28 drawing
Day: 2-0-8, Fireball: 7
Evening: 4-1-9, Fireball: 1
Check Pick 3 payouts and previous drawings here.
Winning Pick 4 numbers from June 28 drawing
Day: 7-7-6-5, Fireball: 4
Evening: 8-6-1-5, Fireball: 0
Check Pick 4 payouts and previous drawings here.
Winning Cash 5 numbers from June 28 drawing
06-08-11-16-37
Check Cash 5 payouts and previous drawings here.
Winning Double Play numbers from June 28 drawing
02-03-10-15-39
Winning Millionaire for Life numbers from June 28 drawing
04-11-31-54-58, Bonus: 03
Check Millionaire for Life payouts and previous drawings here.
Feeling lucky? Explore the latest lottery news & results
Are you a winner? Here’s how to claim your lottery prize
All North Carolina Lottery retailers will redeem prizes up to $599.
For prizes over $599, winners can submit winning tickets through the mail or in person at North Carolina Lottery Offices. By mail, send a prize claim form, your signed lottery ticket, copies of a government-issued photo ID and social security card to: North Carolina Education Lottery, P.O. Box 41606, Raleigh, NC 27629. Prize claims less than $600 do not require copies of photo ID or a social security card.
To submit in person, sign the back of your ticket, fill out a prize claim form and deliver the form, along with your signed lottery ticket and government-issued photo ID and social security card to any of these locations:
- Asheville Regional Office & Claim Center: 16-G Regent Park Blvd., Asheville, NC 28806, 877-625-6886 press #1. Hours: 9 a.m. to 5 p.m. Monday through Friday. This office can cash prizes up to $99,999.
- Greensboro Regional Office & Claim Center: 20A Oak Branch Drive, Greensboro, NC 27407, 877-625-6886 press #2. Hours: 9 a.m. to 5 p.m. Monday through Friday. This office can cash prizes up to $99,999.
- Charlotte Regional Office & Claim Center: 5029-A West W. T. Harris Blvd., Charlotte, NC 28269-1861, 877-625-6886 press #3. Hours: 9 a.m. to 5 p.m. Monday through Friday. This office can cash prizes up to $99,999.
- NC Lottery Headquarters: Raleigh Claim Center & Regional Office, 2728 Capital Blvd., Suite 144, Raleigh, NC 27604, 877-625-6886 press #4. Hours: 9 a.m. to 5 p.m. Monday through Friday. This office can cash prizes of any amount.
- Greenville Regional Office & Claim Center: 2790 Dickinson Avenue, Suite A, Greenville, NC 27834, 877-625-6886 press #5. Hours: 9 a.m. to 5 p.m. Monday through Friday. This office can cash prizes up to $99,999.
- Wilmington Regional Office & Claim Center: 123 North Cardinal Drive Extension, Suite 140, Wilmington, NC 28405, 877-625-6886 press #6. Hours: 9 a.m. to 5 p.m. Monday through Friday. This office can cash prizes up to $99,999.
Check previous winning numbers and payouts at https://nclottery.com/.
When are the North Carolina Lottery drawings held?
- Powerball: 10:59 p.m. Monday, Wednesday, and Saturday.
- Mega Millions: 11 p.m. Tuesday and Friday.
- Lucky for Life: 10:38 p.m. daily.
- Pick 3, 4: 3:00 p.m. and 11:22 p.m. daily.
- Cash 5: 11:22 p.m. daily.
- Millionaire for Life: 11:15 p.m. daily.
This results page was generated automatically using information from TinBu and a template written and reviewed by a Carolina Connect editor. You can send feedback using this form.
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