MADISON, Wis. (WMTV) – FAFSA applications reached a new low as high school seniors try to submit their forms through a new portal process.

According to the U.S. Department of Education, submissions for the Free Application for Federal Student Aid (FAFSA) dropped down 33.9% from 2023.

High school counselors, college finance experts and elected officials all said the new application process is to blame for the low turnout.

”The problem is the form,” La Follette High School Academic Career Planning Coordinator Annie Hand Braga said. “There have been all of the things that were promised with this better FAFSA that students would be able to do, they just haven’t all materialized or they didn’t materialize when the form opened.”

Braga and La Follette High School Multilingual Counselor Vanessa Hlavacka work with students and their parents to help them go through the financial aid process. The two said some students would not be able to attend college without help from the federal government.

”When we were finally able to submit, it brought me to happy tears for this student just knowing what it means for him and his family,” Hlvacka said. “It’s life changing for so many people. Even without those kinds of scholarships in mind, just the opportunity to see what kind of financial support is out there from the government, makes college attainable for many of our students.”

The U.S. Dept. of Ed. rolled out a new online application portal this year to make the process simpler. Under Secretary James Kvall acknowledged the new format did not go as planned.

“We have had some bumps get in there this year,” he said. ”It’s required us to replace up to 20 computer systems. Some of which are older than the parents that are filling out the form. So, it’s a major major IT project for us and it has been a challenging one.”

He said Congress voted to make legislative changes with FAFSA in 2020 and this was part of the result. When asked what his department is doing to improve things, he said they’ve made significant progression over the last few weeks. “We’ve made a lot of progress within the last few weeks,” he said. “The FAFSA is now up and running smoothly. We’ve had about 9 million people submit their FAFSA and we’re processing them in about one to three days.”

UW Madison Assistant Director of Federal Rewards Katy Weisenburger said her office is working to extend deadlines for students who, to know fault of their own, couldn’t make the FAFSA process work.

”I have seen a lot of students be very discouraged, yes, for sure…. I have had parents crying about not being able to get this done,” she said. “It’s a really awful situation. I would not be surprised if some students choose to not apply for financial aid or choose to not go to school because of this situation, which is really sad.”

Weisenburger said college hopefuls and their parents should continue to reach out to the FAFSA helpline and call their desired school’s financial aid offices to request deadlines.

UW Madison’s Financial Aid Office can be reached at 608-262-3060 for help.

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